2,885 California Used Car Dealers

Best experience at a dealership ever! - Micheala

Best experience at a dealership ever! Easy and honest! No hassle pricing and great people to work with!

Yesterday, I brought my 2023 Q5 to Audi Pacific Service - Calbear92

Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival to Pacific in Torrance, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome!). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. Moral: stick with Audi Long Beach for your Audi service needs.

Blake was very patience and attentive. - Yolanda

Blake was very patience and attentive. He listened to want was important to me. I am very appreciative of his professionalism.

Great dealer with fair prices of vehicles listed. - Kevin G

Great dealer with fair prices of vehicles listed. They are very helpful in explaining and maintaining the cars; the vehicles are kept clean when purchased. Great experience in general.

Excellent managers took the time to hears us out, took - svincenemeth

Excellent managers took the time to hears us out, took concern in our needs Excellent service very friendly.

Bought a new car with the help of Blake Lewis. - Deester235

Bought a new car with the help of Blake Lewis. Blake could not have been more professional, knowledgeable and patient with me. I would definitely go back to Walter’s Audi and work with Blake Lewis again.

I have nothing negative to say regarding my last service - SAWEISSMANN

I have nothing negative to say regarding my last service appointment. I wish they could have dealt with my air filters then though.

Had an appointment 2:15 but I had to wait 20 min and talk - CRAIGE2

Had an appointment 2:15 but I had to wait 20 min and talk to an agent to get help

Made the appointment and i was in an out in 45min. - NRGELEC

Made the appointment and i was in an out in 45min. no fuss and everything went smothly

Benito was the representative I got and he came right to - Nancyjf6453

Benito was the representative I got and he came right to my car two minutes after I pulled up. He was very friendly and answered any questions I had. They took me home in their courtesy car and called me as soon as the car was ready, which was sooner than I expected.

This dealership knows their clients needs and goes above - JBCM8610

This dealership knows their clients needs and goes above and beyond expectations. Your service is excellent. I will reccomend this dealership above all other. The Service Management is extremely knowledgeable!

Westcoast Auto Sales made my car-buying experience easy - vickie.butler

Westcoast Auto Sales made my car-buying experience easy and enjoyable. Their team was professional, honest, and genuinely helpful, guiding me through every step with patience. The selection of vehicles was excellent, and the pricing was fair. I truly appreciate their transparency and top-notch customer service. Highly recommend this dealership to anyone looking for a great deal and a hassle-free experience!

I love my Honda but I should have NEVER purchased my car - LINDAWUROD

I love my Honda but I should have NEVER purchased my car at night. It was the dirtiest brand new car I have ever bought. The windows from the inside was filthy with cup suctions residue on the back window and side windows.The bumper had some drops of brown stains that were so hard to remove. The parts I couldn’t remove are still there.

A lot of negative reviews are because someone didn’t get - Karl

A lot of negative reviews are because someone didn’t get what they wanted. Well I’m happy to share that I did. Not only were they friendly, but when Fareez made a mistake on my trade in he quickly let me know and that he apologized profusely. At first I said thanks but no, Im good. The next day he called me back and offered more for my car, what I actually wanted, which he did not know. Jinett, was also super helpful and so was Jeanette who first welcomed me to the dealership. Overall very pleasant experience.

My experience buying a Certified 2023 E350 from MBZ of - djsan23

My experience buying a Certified 2023 E350 from MBZ of Laguna Niguel was truly outstanding. The dealership is first rate but my experience was mostly influenced by my experience with Jennifer Lybrook, the Internet Sales Manager. Jenny’s professional and friendly demeanor was assuring and a most pleasant experience. I believe Jenny has been with this dealership for almost a decade, and I sincerely hope she will be there for our next MBZ. Also, a shout out is deserved by Reza, the Finance pro who walked us through the final sales process most professionally and pleasantly. Thank you Jenny Lybrook and thank you MBZ of Laguna Niguel!

Muy bueno recommended excellent te ulludan bien grasias a - Jose valadez

Muy bueno recommended excellent te ulludan bien grasias a Jaime corona por su alluda grasias

Pretty smooth car buying experience overall. - Stephanie F.

Pretty smooth car buying experience overall. However, I think it's best to fill up the customer's new car with a full tank of gas, not just halfway. Left a sour taste in my mouth after a long process.

Wonderful dealership, wonderful service, pleasant - vlnvlaplar

Wonderful dealership, wonderful service, pleasant atmosphere! Steve Rivera took great care of me and my vehicle.

great service, took care of programming my key while I - bob@rdsprinting

great service, took care of programming my key while I waited and very comfortable dealership

i was well attended. - ebenezerhaulers

i was well attended.I saw the car,talked to sales manager chris,and he was good in helping me close down on the car. He was knowledgable on most question. Tell you what,he is a towering legend in this sales field.

Everybody was kind to us and immediately offered us - roxanas

Everybody was kind to us and immediately offered us assistance as soon as we walked in. Entela was very helpful throughout the entire process.

Both the sales associate Jason and finance Miguel were - kuomang.sun

Both the sales associate Jason and finance Miguel were excellent, got the deal and paperwork done in no time.

Very pleased with the whole purchase experience . - firetkdr

Very pleased with the whole purchase experience . Perfect Auto and the perfect price. So glad we went there after going elsewhere.

I was so impressed with the overall process at this - TANJATURNER12

I was so impressed with the overall process at this dealership. Andrew was amazing in his knowledge and kindness in showing me the vehicle and sharing information.

Great customer service very friendly and very good at - Paolabecerra1993

Great customer service very friendly and very good at communicating with clients! Christian is a great representative

Jason is on top of his game. - Lynn15ronan

Jason is on top of his game. Professional, friendly, and very thorough. I’ve had nothing but positive experiences at this department

Dwight was a huge help in helping me pick my new car. - Vanesa

Dwight was a huge help in helping me pick my new car. I am in love with it!! He did a good job at answering any questions I had and he was very patient and professional with us. I would definitely recommend Dwight if you are purchasing a new car! I am so glad I stopped here. Huge thanks for Jorge as well for helping out! Appreciate Hyundai IE!

Excellent experience purchasing a new vehicle from Rusnak - jmac

Excellent experience purchasing a new vehicle from Rusnak BMW. Knowledgeable sales team, competitive pricing, and quick closing process.

We had an outstanding experience at HB Ford! - Wrestlersmom133

We had an outstanding experience at HB Ford! This was by far the easiest dealership we’ve ever worked with. Thanks to Lennon and Tony’s efficiency and dedication, everything was taken care of seamlessly. The process of purchasing a new vehicle was completely stress-free and enjoyable. They were both incredibly thorough, knowledgeable, and helped us find the perfect vehicle to suit our needs. Their customer service and attention to detail were exceptional, and we highly recommend this dealership to anyone looking for a smooth, hassle-free car-buying experience.

We had a fantastic experience with ADRIAN KANOHO-VASQUES - Aaron

We had a fantastic experience with ADRIAN KANOHO-VASQUES at Long Beach BMW! Adrian listened to what we were looking for and helped us find the exact car we wanted. We went in just to look, but his professionalism and patience in answering every question we had contributed to us leaving with our second car from this very location. Thank you so much.