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Universal Mitsubishi
Sherman Oaks, CA
2,222 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,222 reviews
June 09, 2026
Knowledgable service, kind advisors, and fair prices. Paul was my service advisor. Fit me last minute and got me in and out. You can tell how much everyone on the staff cares about and loves what they do Paul was my service advisor. Fit me last minute and got me in and out. You can tell how much everyone on the staff cares about and loves what they do. More
by J W
Verified CustomerEmployees Worked With
June 09, 2026
It was nice doing business with you Saul and Andy, thanks for your help in my purchase process for your help in my purchase process More
by JAIME RODRIGUEZ
June 08, 2026
Dealership clean, well kept. Was greeted by Jeff, who was phenomenal in his demeanor and helping my daughter and I out with the car we were looking at. After some negotiation, ma Was greeted by Jeff, who was phenomenal in his demeanor and helping my daughter and I out with the car we were looking at. After some negotiation, management worked out a fairly good deal for us. More
by KDHILLIG1
June 08, 2026
60,000 mile service. Thanks for keeping my 2018 Outlander PHEV ride top running for years. Thanks for keeping my 2018 Outlander PHEV ride top running for years. More
by WALTERPOLAN
June 06, 2026
Paul was very helpful, professional & resourceful. I wouldn’t use anyone else. I definitely recommend. I will be taking my car there from now on. I wouldn’t use anyone else. I definitely recommend. I will be taking my car there from now on. More
by Jen
Employees Worked With
June 05, 2026
Service team is great! Very professional and accommodating. Go out of their way to make sure I understand what is being done to the car. Very professional and accommodating. Go out of their way to make sure I understand what is being done to the car. More
by joe@1labsinc.com
Employees Worked With
June 03, 2026
bobby made my car buying experience easier than I ever expected, Will do business with them again, overall great customer service very friendly and helpful. overall 5-star service satisfaction finance expected, Will do business with them again, overall great customer service very friendly and helpful. overall 5-star service satisfaction finance lady was amazing too, she made the transaction very easy and was very helpful More
by TEATOM2001
June 03, 2026
Everyone at this dealership was kind and helpful. Shout out to Jeff, Harry, Andy and Carlos for making our vehicle purchase such a smooth and easy experience. Shout out to Jeff, Harry, Andy and Carlos for making our vehicle purchase such a smooth and easy experience. More
by PUPPMARY
June 02, 2026
My salesman was Oscar! He is the only one I felt comfortable with! I would not have made the deal without him. I was not comfortable with the other salesman who poached his He is the only one I felt comfortable with! I would not have made the deal without him. I was not comfortable with the other salesman who poached his deal. If he does not get the full commission I will never deal with your dealership again or recommend you guys to anyone. Oscar was the only one who felt genuinel and kind without pressure! You need to get more salespeople like him. More
by ernie_pacheco
Employees Worked With
Other Employees :
Oscar
June 01, 2026
Dealt with us honestly and swiftly, straightforward conversations, knowledgeable and helpful salesman (Jeff). We will be back when we're ready for our next purchase! conversations, knowledgeable and helpful salesman (Jeff). We will be back when we're ready for our next purchase! More
by BKO.GEORGE
