Carlos De La Luz

bobby made my car buying experience easier than I ever expected, Will do business with them again, overall great customer service very friendly and helpful. overall 5-star service satisfaction finance expected, Will do business with them again, overall great customer service very friendly and helpful. overall 5-star service satisfaction finance lady was amazing too, she made the transaction very easy and was very helpful More

by TEATOM2001 Verified Customer Verified Customer

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Everyone at this dealership was kind and helpful. Shout out to Jeff, Harry, Andy and Carlos for making our vehicle purchase such a smooth and easy experience. Shout out to Jeff, Harry, Andy and Carlos for making our vehicle purchase such a smooth and easy experience. More

by PUPPMARY Verified Customer Verified Customer

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My salesman was Oscar! He is the only one I felt comfortable with! I would not have made the deal without him. I was not comfortable with the other salesman who poached his He is the only one I felt comfortable with! I would not have made the deal without him. I was not comfortable with the other salesman who poached his deal. If he does not get the full commission I will never deal with your dealership again or recommend you guys to anyone. Oscar was the only one who felt genuinel and kind without pressure! You need to get more salespeople like him. More

by ernie_pacheco Verified Customer Verified Customer

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I first inquired about a vehicle I was interested in listed on the website. From the moment of first interaction (which was very quick and responsive), I had nothing but positive interactions. Tiki, the listed on the website. From the moment of first interaction (which was very quick and responsive), I had nothing but positive interactions. Tiki, the finance manager and Internet specialist was wonderful to work with, and so was Oscar, who was eventually the sales person that assisted me. Thank you, Universal Mitsubishi for being up front during my transaction with you! More

by richieprieto Verified Customer Verified Customer

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Great reps thru out entire process. They all went out of their way to try and accommodate me They all went out of their way to try and accommodate me More

by fishermich02 Verified Customer Verified Customer

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Carlos De La Cruz sold us a 2017 Toyota Marai for 6,966. when he knew the vehicle has no value, he knew we cannot find a Hydrogen station near by, he knew the vehicle still at the bank and an individual on when he knew the vehicle has no value, he knew we cannot find a Hydrogen station near by, he knew the vehicle still at the bank and an individual on the title, he knew we would bring the vehicle back so he trick us into not signing the 48 cancellation policy. Dont trust him and don't trust Universal Mitshubishi in Van Nuys. More

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Excellent service from all of the people we interact whit and we like the car so far and we like the car so far More

by JMEGENERALCONSTRUCTION Verified Customer Verified Customer

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Had a HORRIBLE EXPERIENCE! !!!!! NEVER WOULD I EVER BUY FROM HERE. BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE !!!!! NEVER WOULD I EVER BUY FROM HERE. BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE More

by See23 Verified Customer Verified Customer

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i look forward to getting my car serviced here. Armen is a great, the mechanics are great, frost desk lady Tiki is great. 5 stars Armen is a great, the mechanics are great, frost desk lady Tiki is great. 5 stars More

by 4legz20toez Verified Customer Verified Customer

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BUYER BEWARE! We purchased a vehicle from this dealership on 12/04/25, and our experience has been extremely disappointing. I have filed formal complaints with the We purchased a vehicle from this dealership on 12/04/25, and our experience has been extremely disappointing. I have filed formal complaints with the California Attorney General’s Office and the DMV. If you have experienced similar business practices with this dealership, I strongly encourage you to report it as well so this behavior does not continue. Businesses like this should not be allowed to do business. Issue #1 – Defective Tire & Broken Promise of Reimbursement At delivery, the tire pressure monitoring system showed one tire was low. We immediately raised concern that the tire could be leaking. Bobby, the sales representative, assured us it was not leaking and stated that if the tire turned out to be defective, we should replace it and submit the receipt for reimbursement. The tire continued losing air and ultimately had to be replaced (could not be patched due to the location of the leak). We submitted documentation and requested reimbursement on 12/30/25. On 01/01/26, Bobby called and offered to reimburse only half the cost — something that was never discussed or agreed to at the time of purchase. The agreement was for full reimbursement if the tire was defective. He said he would speak with the general manager. We followed up again on January 15. Issue #2 – Incomplete Key Fob & Missing Emergency Key The vehicle was delivered with only one after market key fob, and that fob is incomplete — it does not contain the manual emergency key that is designed to be housed inside it. I emailed on 01/18/26 and provided photographs documenting the missing key. I never received a response. The fact that we were given only one incomplete key fob makes this even more problematic. Management Escalation & No Resolution On 01/22/26, I escalated both issues to Sales Manager Carlos De La Luz. He acknowledged the matter and stated he needed time to assess and hoped to reach an amicable resolution. We spoke by phone on January 23, and he said he would look into both the tire reimbursement and creating a proper key. After receiving no update, I followed up in writing again on January 29 requesting a status update and timeline. There has been no response since. More

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