Carlos De La Luz | Page 2
Sales Manager
Universal Mitsubishi
5015 Van Nuys Blvd
Sherman Oaks, CA 91403
92 Reviews
Write a Review92 Reviews of Carlos De La Luz
January 28, 2026
They sold me a Toyota Mirai when they know those cars has not value in the market , the sold me a Mirai 2019 in $11,700 paid in full. The give any previous service to the vehicle before sale , the run my c not value in the market , the sold me a Mirai 2019 in $11,700 paid in full. The give any previous service to the vehicle before sale , the run my credit without my consent , the report to the DMV that prose sold was 9k , the apply to the irs credit without explanation. Now I’m stoke with a car that I can’t use neither resale. I requested an exchange and explanation , but they just inngnore me . The sales man and the manager were so nice when I was there , I even I tried to tip the sales sales man cuz he said they not work for commissions. But he laughed and said : keep your pennies for the car cuz you will need it . No worries !!! . Now I know what he means by that. More
January 04, 2026
Great customer service, we had a lot of questions and were very helpful walking us through the whole process. I am a first time car buyer and Andy, Saul, JC and the entire team were very patient and know were very helpful walking us through the whole process. I am a first time car buyer and Andy, Saul, JC and the entire team were very patient and knowledgeable I had a great experience. I highly recommend you get in contact with them today! Oh, most importantly my new car is AWESOME! More
Other Employees Tagged: Tiki N, Paul Tokatlyan, Junior Avila, Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez, Armen Yagubyan , Andy
December 27, 2025
I cannot recommend this company highly enough. My experience was absolutely fantastic, thanks in large part to Tiki. From the very beginning, Tiki provided what I can only describe as the best My experience was absolutely fantastic, thanks in large part to Tiki. From the very beginning, Tiki provided what I can only describe as the best customer service. She was patient, incredibly knowledgeable, and took the time to walk me through everything I needed to know. She did a great job explaining everything in a way that was clear and easy to understand, leaving no question unanswered. This level of care and expertise is rare. If you're looking for a company that truly values its customers and delivers on its promises, look no further. Five stars without a doubt More
Other Employees Tagged: Tiki N, JC Gonzalez
September 21, 2025
I would not recommend this dealer had a horrible experience a week without a car and was given a car that did not work at the end after endless phone calls complains I was able to leave with another experience a week without a car and was given a car that did not work at the end after endless phone calls complains I was able to leave with another car but have a high interest rate , so would not recommend this place be cautious when signing documents and make sure the car runs especially if it's a electric car More
Other Employees Tagged: Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez
August 13, 2025
Everyone was pleasant, direct and amiable. The work got done in the subscribed hierarchy accurately and without sales pressure. J.C, Andy, and Carlos took the long way around to finish the d The work got done in the subscribed hierarchy accurately and without sales pressure. J.C, Andy, and Carlos took the long way around to finish the deal, but it did get done. More
Other Employees Tagged: Tiki N, JC Gonzalez , Andy was great
July 17, 2025
Got what I wanted still too much haggling some needed info not received overall good info not received overall good More
Other Employees Tagged: Tiki N, Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez
July 12, 2025
A little frantic in handling but good people good service good selection of care available good selection of care available More
Other Employees Tagged: Tiki N, Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez
June 22, 2025
Tiki love love. Bobby-Five stars The one that talks a lot gets a 10. Bobby-Five stars The one that talks a lot gets a 10. More
Other Employees Tagged: Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez
June 22, 2025
Great sales team and dealership. Highly recommended dealership for a great car buying experience. A+ Highly recommended dealership for a great car buying experience. A+ More
Other Employees Tagged: Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez

