Diamond Valley Honda
Hemet, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 AM
Wednesday 6:30 AM - 7:00 AM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 AM
Wednesday 6:30 AM - 7:00 AM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 5:00 PM
Sunday Closed
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I contacted this dealership regarding a 2026 Honda Odyssey Elite and unfortunately had a very disappointing experience with a salesperson named Rodney. I asked a straightforward question about whet Odyssey Elite and unfortunately had a very disappointing experience with a salesperson named Rodney. I asked a straightforward question about whether the dealership would consider a specific out-the-door price. Instead of simply accepting or declining the offer professionally, Rodney repeatedly avoided answering my question and asked unrelated questions about whether I had a 2011 or newer Honda at home. After I repeated my pricing question, his responses became increasingly disrespectful. He told me I needed to “come to reality,” called my offer “ridiculous,” told me to “be more realistic,” suggested that I should “go local,” and ultimately told me that when I decided to be “on planet earth,” I could contact him. I completely understand that a dealership can decline any offer. That was never the issue. A simple, professional response such as, “We cannot do that price” would have been perfectly acceptable. There was no reason to insult or belittle a potential customer simply for making an offer. Because of the way the interaction was handled, I asked Rodney for the contact information for his sales manager or general manager but he did not give it to me. I eventually had to call the dealership and obtain the sales manager’s email from the sales department. I forwarded the full email conversation between Rodney and me to jcovarrubias@diamondvalleyhonda.com so management could review the interaction directly. I am posting this review because I believe dealership management should be aware of how potential customers are being spoken to. Pricing disagreements are normal in car sales. Personal insults and comments such as “come to reality” and “when you decide to be on planet earth” are not professional customer service. More
Beware! They will add on items u did not ask for!!! Disingenuous & underhanded! Keep going! They will add on items u did not ask for!!! Disingenuous & underhanded! Keep going! More
Diamond Valley Honda in Hemet is the place to go if you're looking to get inside a brand new Honda! My family has already purchased 3 Hondas from Diamond Valley and will definitely look forward to purc you're looking to get inside a brand new Honda! My family has already purchased 3 Hondas from Diamond Valley and will definitely look forward to purchasing a 4th Honda in the future. Make sure to talk to Dominic and Gregory, they will treat you right and help you get the best possible deal on your new Honda!!!!! They both made my experience at Diamond Valley Honda a smooth process and I highly recommend them!!! 10/10 experience!!! More
We agreed on a purchase price of $16,100 for a 2018 Ford Mustang and were asked to leave a $2,000 deposit to secure the vehicle. The deposit was processed and a pickup time was confirmed for Saturday at 10: Mustang and were asked to leave a $2,000 deposit to secure the vehicle. The deposit was processed and a pickup time was confirmed for Saturday at 10:00 AM. At 9:00 PM the night before our scheduled pickup, we were called and informed that the vehicle had been sold to another customer. The deposit was refunded the following day. While the refund is appreciated, the issue is that a deposit was accepted to hold the vehicle and a delivery appointment was confirmed, yet the vehicle was not protected from sale. For a large franchise dealership, this reflects a breakdown in internal process and inventory control. Buyers leaving deposits should confirm in writing that the vehicle is officially marked sold in the system. Disappointing experience. More
I recently took my 2012 Acura TSX to Diamond Valley Honda for routine service after receiving excellent service the previous time I took it there. I'm pleased to say the service was just as good this time a for routine service after receiving excellent service the previous time I took it there. I'm pleased to say the service was just as good this time as the previous time. The service advisor was efficient, courteous, and listened to my concerns which were addressed during the service. I will be going there again the next time my car is due for service. More
Joel and Levi were able to accommodate me on my HRV purchase. The I ended up buying a newer car than anticipated for a great deal. The customer service was fantastic and the purchase transaction was sm purchase. The I ended up buying a newer car than anticipated for a great deal. The customer service was fantastic and the purchase transaction was smooth. More
My experience at Diamond Valley Honda was great the staff there are so friendly and understanding, they made me feel comfortable right away I told them my situation and they were able to work with me and get there are so friendly and understanding, they made me feel comfortable right away I told them my situation and they were able to work with me and get me into a brand new car. More
I had an outstanding experience with Carlos Molina in the Honda Parts Department. His willingness to go the extra mile truly stood out. Customer service like this is hard to come by, and Carlos exceeded ever Honda Parts Department. His willingness to go the extra mile truly stood out. Customer service like this is hard to come by, and Carlos exceeded every expectation. I left feeling well taken care of and very impressed. Highly recommend Carlos for anyone needing parts support. I even decided to stay for a full service on my car, even though I originally planned to have my car serviced elsewhere. Thanks Carlos! More



