Rodney Phenice

I contacted this dealership regarding a 2026 Honda Odyssey Elite and unfortunately had a very disappointing experience with a salesperson named Rodney. I asked a straightforward question about whet Odyssey Elite and unfortunately had a very disappointing experience with a salesperson named Rodney. I asked a straightforward question about whether the dealership would consider a specific out-the-door price. Instead of simply accepting or declining the offer professionally, Rodney repeatedly avoided answering my question and asked unrelated questions about whether I had a 2011 or newer Honda at home. After I repeated my pricing question, his responses became increasingly disrespectful. He told me I needed to “come to reality,” called my offer “ridiculous,” told me to “be more realistic,” suggested that I should “go local,” and ultimately told me that when I decided to be “on planet earth,” I could contact him. I completely understand that a dealership can decline any offer. That was never the issue. A simple, professional response such as, “We cannot do that price” would have been perfectly acceptable. There was no reason to insult or belittle a potential customer simply for making an offer. Because of the way the interaction was handled, I asked Rodney for the contact information for his sales manager or general manager but he did not give it to me. I eventually had to call the dealership and obtain the sales manager’s email from the sales department. I forwarded the full email conversation between Rodney and me to jcovarrubias@diamondvalleyhonda.com so management could review the interaction directly. I am posting this review because I believe dealership management should be aware of how potential customers are being spoken to. Pricing disagreements are normal in car sales. Personal insults and comments such as “come to reality” and “when you decide to be on planet earth” are not professional customer service. More

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As with every other dealer I visited, the out the door price kept changing- here the accessories were suddenly a different price, the tax was miscalculated, always something else. But that was not the fau price kept changing- here the accessories were suddenly a different price, the tax was miscalculated, always something else. But that was not the fault of Rodney, who helped me wrap up the deal. His energy was kind and calm and he seemed a genuine guy. He went over the car thoroughly and explained everything in detail. I wish he got the full commission. Stephanie in finance was great too, knows her stuff and is personable and professional. I’m happy with the car. More

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Thank you Rodney for making our car buying experience stress free and so comfortable. We felt right at home. Also thank you Joel in finance. You guys are great! stress free and so comfortable. We felt right at home. Also thank you Joel in finance. You guys are great! More

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I Trust Honda in Hemet to work on my car. They always explain everything to me and do a great job keeping my CRV in top shape. I have bought 3 cars from them and one day I will buy my 4th fro They always explain everything to me and do a great job keeping my CRV in top shape. I have bought 3 cars from them and one day I will buy my 4th from them. More

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They had the best service ever thank you so much for my car and super friendly customer service car and super friendly customer service More

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I walked in with my brother so he could purchase a much needed SUV for his family and a few weeks later I was back to purchase a Type-R. No matter what you need the team here is excellent. Shout-out to Rod needed SUV for his family and a few weeks later I was back to purchase a Type-R. No matter what you need the team here is excellent. Shout-out to Rodney Phenice, Natalie Moreno, and Joel the finance guy; great people and thanks for the help. More

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We have purchased our second car and we love the ease of buying a car! Our sales associate was very nice and attentive. Would definitely recommend this dealership! buying a car! Our sales associate was very nice and attentive. Would definitely recommend this dealership! More

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Great customer service. Prices were pretty close to the msrp. I was in and out. Prices were pretty close to the msrp. I was in and out. More

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Awesome staff, felt welcome from the minute I arrived to leaving with a new truck! leaving with a new truck! More

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Best price and friendly personnel. A really smooth transition. I was comparing several dealerships Diamond Honda did better than all of them A really smooth transition. I was comparing several dealerships Diamond Honda did better than all of them More

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