Toyota Direct

Ken Richardson is YOUR to go man for a sale. I went in this week looking to a lease a Toyota as my car had broke down recently. My cousin referred me to Ken as they've had done business before. W I went in this week looking to a lease a Toyota as my car had broke down recently. My cousin referred me to Ken as they've had done business before. When I met Ken, he introduced himself, was friendly, knowledgeable, and most importantly, NOT pushy. It's difficult to find a salesperson nowadays that aren't pushy - since most of them have "quotas" to meet. Ken at no point pressured me into any sales during the visit. Instead, Ken handled me the keys and let me test drive the vehicles as pleased. When I came back, he answered all my questions and was very knowledgeable about the cars and service. He's a relaxed kinda guy and makes you feel at ease. He is also the guy that will give you the BEST rate around town. I ended up leasing a vehicle at another location due to convenience and location (Direct is about ~25 miles away from my home vs 2 mile trip at the next dealer) but I'll be referring everyone to ken for their toyota needs. If you do decide to go to Toyota Direct, ask for Ken. He's the best. More

KEN RICHARDSON deserves 5+ stars The moment I walked in and started talking to KEN RICHARDSON, I knew that I am @ the right place and will definitely get the best deal. Ken was so eas The moment I walked in and started talking to KEN RICHARDSON, I knew that I am @ the right place and will definitely get the best deal. Ken was so easy to work with and he was not pushing like other sales people in the market.It took some time before we reached to an agreed price but that's part of any deal process.During the whole process, not even a single time he over pushed or tried to make up certain things. He was pretty clear in his communication and terms. I am glad, it worked out for me. I will definitely recommend my friends to KEN for the best buying experience for any kind of Toyota vehicles. My rating of 5 starts though will be reflected for Toyota Direct but to me sales people like KEN RICHARDSON makes it happen. Thanks !! More

Great Service I am always in a hurry and never plan my visit. But the service advisors always get me in and out quickly. It's always a pleasant experience with a I am always in a hurry and never plan my visit. But the service advisors always get me in and out quickly. It's always a pleasant experience with a great lounge to hang out while they get the car done. I have had several Avalons now and honestly, I wouldn't buy another car. Great car, great service - thank you Toyota Direct More

Warranty service Tool m Tacoma in for vibrations under accelleration. Dropped off on Thursday car was ready to be picked up Tuesday with a new driveshaft overall good Tool m Tacoma in for vibrations under accelleration. Dropped off on Thursday car was ready to be picked up Tuesday with a new driveshaft overall good experience More

Great Buying Experience From the moment I made my decision to purchase, I received an immediate reply on line and once I went into the dealership I was greeted by Kyle Walton From the moment I made my decision to purchase, I received an immediate reply on line and once I went into the dealership I was greeted by Kyle Walton whose assistance was greatly appreciated. The entire process went smoothly Even after my purchase he took time to explain the fundamentals of my new purchase. More

Great first car experience This is where I purchased my first brand new car as I always purchased used vehicles. I liked technology features of other brands. However, my family This is where I purchased my first brand new car as I always purchased used vehicles. I liked technology features of other brands. However, my family has been a Toyota family since 1988 and my biggest thing was purchasing a car that'll last. After some negotiations with Robert not only did we get me a new vehicle but we also got me financing that fit my expenses. The only reason why I gave it a 4 star was because I did my closing paperwork with Ivan and he wasn't very pleasant. I felt pressured to purchase a warranty and got it because I was intimidated if I would've said no. He made me feel stupid on some questions. Overall though, I'd still recommend Toyota direct for new and used vehicles because they last and you can always get in and out with your car buying experience. The entire process only took me about 2-3hours: More

Awesome customer service She is help for everything and do you for customers easy everything,she is doing very good job,thanks you so much.i recommend for my all friends She is help for everything and do you for customers easy everything,she is doing very good job,thanks you so much.i recommend for my all friends More

Excellent Service! I live in Proctorville, Ohio when i do the searching online and i meet Matt. He was great and thelp me with the purchase a new 2015 Toyota Avalon. I I live in Proctorville, Ohio when i do the searching online and i meet Matt. He was great and thelp me with the purchase a new 2015 Toyota Avalon. I recommend Toyota Direct to purchase your new Toyota. Mike Ferguson More

Saves me money I had a appointment to fix a noise under my hood and new brakes. After they looked at my car, a prompt phone call was made and I did not need new brak I had a appointment to fix a noise under my hood and new brakes. After they looked at my car, a prompt phone call was made and I did not need new brakes and the noise was a easy fix. That is why I go to Toyota direct because I feel they are honest and always have my best interest. I only go there because they keep great records and I can count on them to know what my car needs. Thanks to a great service department for always helping me out. More

Service excellence Among all the service advisers I've dealt with at the Toyota Dealership, Jim Elgin has been the best so far. His honest and straight-forward assessme Among all the service advisers I've dealt with at the Toyota Dealership, Jim Elgin has been the best so far. His honest and straight-forward assessment of my service needs always end with a satisfying and worry-free experience. I would also like to add the pleasant shuttle service provided to me by Bob and Brian. Pickup and drop off times were prompt. :) . MV More