Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Direct
Columbus, OH
2,637 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,637 reviews
November 13, 2026
3rd vehicle from this dealership. Islam was great, knowledgeable and very personable. I have always been happy with toyotas and purchasing from this dealer. Islam was great, knowledgeable and very personable. I have always been happy with toyotas and purchasing from this dealer. More
by jlv
Verified Customer
November 13, 2026
They were kind enough to check the air in my tires without an appointment and set the correct pressure.I had a trip planned so it was a great relief. Collin was very friendly and professional. without an appointment and set the correct pressure.I had a trip planned so it was a great relief. Collin was very friendly and professional. More
by maryjbrett1
Employees Worked With
Collin
November 13, 2026
This dealership has the worst service department ever. I would never go back; I’d rather travel 40 minutes from my home than return to this Toyota dealership, even though it’s only 8 minutes away. They ne I would never go back; I’d rather travel 40 minutes from my home than return to this Toyota dealership, even though it’s only 8 minutes away. They never manage to identify the problems I describe, and they don’t provide a loaner vehicle. More
by Vladimir
Employees Worked With
Other Employees :
Managers
November 11, 2026
I had a good experience with recent visit to direct toyata. They did a professional job with my car. toyata. They did a professional job with my car. More
by bin_li
Employees Worked With
November 11, 2026
They did an excellent job and I loved working with Maggie. Hats off to Toyota Direct for hiring a female mechanic, and making her a service manager. A while ago, my 20-year old vehicle needed att Maggie. Hats off to Toyota Direct for hiring a female mechanic, and making her a service manager. A while ago, my 20-year old vehicle needed attention for a check engine light. It took the team over 2 weeks to get the parts and do the repair. Within a couple of weeks, the check engine light was on again. Life was busy, so I delayed taking the vehicle back to the shop. Months later, I consulted a mechanic at Kevin's auto repair who advised that once you've done the repair that triggered the light, something completely unrelated can trigger the light immediately afterwards. In all likelihood, the original service team did everything right. It's just that something else went wrong. I greatly appreciated the honesty of the mechanic at Kevin's auto repair, and we do send business to him. However, I wanted a consistent record of all service done on my vehicle, which meant I had to go back to Toyota Direct or another Toyota dealership. This time I got Maggie as my service manager. She and her team fixed the problem and got the vehicle back to me the next day. It's been more than a month and the check engine light is still off. Thank you Maggie and Toyota Direct! More
by Contessa_Miriam
Employees Worked With
November 11, 2026
When I first enter I was very welcome that responded my question very very professional. And very kind people and welcoming question very very professional. And very kind people and welcoming More
by coraliesdelmar823
Employees Worked With
November 11, 2026
My car always gets great service from Toyota Direct. I trust my Service Advisor, Chris Grossman to provide advice I can rely on regarding what my vehicle needs or doesn’t need. Thank you, Chris! I trust my Service Advisor, Chris Grossman to provide advice I can rely on regarding what my vehicle needs or doesn’t need. Thank you, Chris! More
by jjurkuta
Employees Worked With
November 11, 2026
Trustworthy and the associates are so welcoming. They are always pick their calls without delays They are always pick their calls without delays More
by ztateh20
