Toyota Direct

The Toyota service team did a good job and were very efficient. They are always kind and communicate well. efficient. They are always kind and communicate well. More

I had a wonderful experience with Liam Manofsky. He was knowledgeable, calm, positive, honest throughout the process. There wasn’t any pressure to make a decision. If he wasn’t confident about an an He was knowledgeable, calm, positive, honest throughout the process. There wasn’t any pressure to make a decision. If he wasn’t confident about an answer, he would ask someone more senior. He did an amazing job and I was out of the dealership with keys in hand in about 3 hours. I would absolutely recommend any of my friends or family to sign a deal with him. More

The dealership staff and specifically Jonathan were friendly and professional. I had requested several items to be done and they all seemed to be done completely and correctly. friendly and professional. I had requested several items to be done and they all seemed to be done completely and correctly. More

My wife and I have always used Toyota Direct off Morse Rd. for servicing our Toyotas and whenever we are looking for a new car. We ALWAYS are satisfied with the service we receive and especially this time Rd. for servicing our Toyotas and whenever we are looking for a new car. We ALWAYS are satisfied with the service we receive and especially this time when Aiden was our representative. Aiden kept us informed all the way and kept an impatient me satisfied. We are loyal customers. We will remain so! More

Chris Grossman has always given me great service. He is very professional and extremely helpful. He does an outstanding job. He is very professional and extremely helpful. He does an outstanding job. More

My dealer was very helpful, and the whole process was very smooth. I would come again. very smooth. I would come again. More

Enjoyed working with Nasir. Pleasant experience. Easy new car purchase. Would work with him again. Pleasant experience. Easy new car purchase. Would work with him again. More

I am extremely disappointed with Toyota Direct. After my vehicle was serviced there, it began vibrating at highway speeds between 60 and 70 mph. I returned several times and clearly explained that After my vehicle was serviced there, it began vibrating at highway speeds between 60 and 70 mph. I returned several times and clearly explained that this is a serious safety concern, but the problem is still not resolved. I also had the vehicle inspected by a body shop, and they confirmed that the issue is not related to the body. When I purchased the vehicle, I was promised reliable after-sales service, but my experience has been the opposite. I have missed work for a week because I do not feel safe driving this vehicle. Toyota Direct should take responsibility, properly diagnose the problem, and resolve it immediately. Please be honest with customers about the service you promise at the time of sale. More

i paid approximately $350 for TWO wheel alignments, with the second one required within just 4 months and roughly 3,000 miles of the first. When the original alignment was performed, Lilly specifically told the second one required within just 4 months and roughly 3,000 miles of the first. When the original alignment was performed, Lilly specifically told me the alignment was covered by a 1-year/12,000-mile warranty. Apparently, that promise means nothing because I was charged again for the exact same service. If the alignment was truly warranted for 1 year/12,000 miles, why was I required to pay another $150? This feels less like standing behind their work and more like finding another opportunity to increase the service bill. To make matters worse, my car was returned dirtier than when I brought it in. After this experience, I have completely lost confidence in this dealership’s service department. They did not stand behind what I was told, and the customer certainly did not feel like they were right. This was my last visit. I strongly recommend getting any warranty promises in writing and considering another dealership for your service needs. I do not recommend this service department. More