Maggie Arnold

They did an excellent job and I loved working with Maggie. Hats off to Toyota Direct for hiring a female mechanic, and making her a service manager. A while ago, my 20-year old vehicle needed att Maggie. Hats off to Toyota Direct for hiring a female mechanic, and making her a service manager. A while ago, my 20-year old vehicle needed attention for a check engine light. It took the team over 2 weeks to get the parts and do the repair. Within a couple of weeks, the check engine light was on again. Life was busy, so I delayed taking the vehicle back to the shop. Months later, I consulted a mechanic at Kevin's auto repair who advised that once you've done the repair that triggered the light, something completely unrelated can trigger the light immediately afterwards. In all likelihood, the original service team did everything right. It's just that something else went wrong. I greatly appreciated the honesty of the mechanic at Kevin's auto repair, and we do send business to him. However, I wanted a consistent record of all service done on my vehicle, which meant I had to go back to Toyota Direct or another Toyota dealership. This time I got Maggie as my service manager. She and her team fixed the problem and got the vehicle back to me the next day. It's been more than a month and the check engine light is still off. Thank you Maggie and Toyota Direct! More

by Contessa_Miriam Verified Customer Verified Customer

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Price was good for oil change and inspection. I have had my rav4 for over 2 years and change the oil every 5000 miles. Toyota Direct is the only one that has ever done maintenance on my vehicl I have had my rav4 for over 2 years and change the oil every 5000 miles. Toyota Direct is the only one that has ever done maintenance on my vehicle. 2 months ago I decided to check my cabin air filter and my engine air filter and they were both extremely dirty,so I replaced them myself.I have never been told by your service dept. that these needed to be replaced. Obviously they weren't being inspected during the oil changes. More

by slmarchese Verified Customer Verified Customer

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I am pleased with the services that was provided, it was timely and the staff were excellent. timely and the staff were excellent. More

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Great service. Communicated with me throughout my service appointment. Very friendly staff. Easy to schedule maintenance. Communicated with me throughout my service appointment. Very friendly staff. Easy to schedule maintenance. More

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All the time I’ll go to dealership for change oil they missed the tire Logo for Toyota and a car for my oil change and broken my stuff and missing big part to change the filter all the time. I don’t know missed the tire Logo for Toyota and a car for my oil change and broken my stuff and missing big part to change the filter all the time. I don’t know what’s going on and no good service. The lady should talk to me yesterday. That’s not respect the customer. I’m very mad yesterday because missing the cop. I drove my car almost like 35,000. No cap the oil change. More

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Charles was great at explaining all services required for my Prius . Car was done in less than an hour . my Prius . Car was done in less than an hour . More

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it was nice polite. He was friendly know how to talk to Customer. It was wonderful. I’ll give him 10/10. He was friendly know how to talk to Customer. It was wonderful. I’ll give him 10/10. More

by cup3aminata Verified Customer Verified Customer

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Very supportive, friendly, respectful and knowledgeable! I trust them completely with my car. I truly appreciate everything they do! I trust them completely with my car. I truly appreciate everything they do! More

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Margaret did a great job of making this service appointment efficient and her communication was great. appointment efficient and her communication was great. More

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Last couple of months I serviced something and they said u will this service next 60000 miles but when I visit this month again they ask me and they did service again. that is so ridiculous 🙄 u will this service next 60000 miles but when I visit this month again they ask me and they did service again. that is so ridiculous 🙄 More

by ashokthapa557 Verified Customer Verified Customer

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