Maggie Arnold

Easy scheduling, nice waiting area, polite employees, timely reminders about my appointment. A pleasure to work with. timely reminders about my appointment. A pleasure to work with. More

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I said two and Doug along with Asa two the order writer and the mechanic that is super job and I highly recommend both Doug and Isa two thank you very much and the mechanic that is super job and I highly recommend both Doug and Isa two thank you very much More

by bmart26 Verified Customer Verified Customer

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Service was good however thermostat in the waiting area was 68 degrees, too cold. Ac should be at 72 degrees. was 68 degrees, too cold. Ac should be at 72 degrees. More

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Everyone was super helpful, personable, and attentive. A smooth, easy, and simple process to getting things taken care of. A smooth, easy, and simple process to getting things taken care of. More

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Everything was perfect except the dealership does not offer complimentary car wash like my previous Ford dealership did. I thought the customer service was excellent so my criticism is on Toyota Direct a offer complimentary car wash like my previous Ford dealership did. I thought the customer service was excellent so my criticism is on Toyota Direct as a company not towards any single service individual. I thought all the people were great it’s just too bad I can’t get a free car wash when I use their service department. More

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Fixed a water intrusion issue in my car that their service department initially caused. Terrible communication. Wasn't told my car was ready for pickup until 5 days past completion. When “made right,” service department initially caused. Terrible communication. Wasn't told my car was ready for pickup until 5 days past completion. When “made right,” I was promised a complimentary service (in writing via text message and on a voicemail) that wasn’t done. When bringing up the issue with JeMarc, a manager, I was completely brushed off, then completely ignored. I was nothing but gracious given how horrendous this experience was, and I’m quite disgusted at the way he handled me as if I was a “problem” for rightfully advocating for receiving what HE promised me. I totally got the “I’ve decided I’m done with you now, thanks!” smack in the face. Oh, I was also told the dealership “spent” $1,200 to repair my car as if it was a favor being done for me, and not correcting a wrong on their part. I would hate to see the treatment an extremely disgruntled customer gets at this dealership, and I wouldn’t trust their service department to touch another vehicle of mine ever again. As a manager, a big part of your job is to clean up messes you didn’t create, but especially (should be without saying) be accountable for your own. Disgraceful. More

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Margaret always helpful ,And she always remembers me and she always knows exactly what I’m looking for .And willing to help and everything quick and she is so professional in her job .I once offered a tip a she always knows exactly what I’m looking for .And willing to help and everything quick and she is so professional in her job .I once offered a tip as a curtesy,she said no . It was just a thank you tip as customer satisfaction .Toyota is the best .Thats where I always bring my car . Thank you to Toyota Direct for best customer service .Im a customer service freek (old school ) If you are not nice ,friendly and willing to help you won’t see me there . More

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Toyota Direct is our go to dealer. We've bought a number of cars there and get the newer ones serviced there. Always treated well. Maggie was great in Chris Grossman's place! We've bought a number of cars there and get the newer ones serviced there. Always treated well. Maggie was great in Chris Grossman's place! More

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They took a good care of me when I just arrived, I felt good about it good about it More

by byankubashagayo Verified Customer Verified Customer

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Great service experience. Provided detailed information to make an informed decision for the needs of our vehicle. Professional service demeanor from all representatives. Provided detailed information to make an informed decision for the needs of our vehicle. Professional service demeanor from all representatives. More

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