John Marnell
John Marnell at Toyota Direct

John Marnell

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.8
79 Reviews
4.8

79 Reviews

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79 Reviews of John Marnell

November 11, 2026

Dealership Rating
Employee Rating

When I first enter I was very welcome that responded my question very very professional. And very kind people and welcoming More

by coraliesdelmar823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2026

Toyota Direct responded

Thank you for sharing your experience with our team at Toyota Direct! We appreciate your kind words and wonderful review.

October 28, 2026

Dealership Rating
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Charles was great at explaining all services required for my Prius . Car was done in less than an hour . More

by Pubirona67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maggie Arnold

Oct 28, 2026

Toyota Direct responded

Hi Pubirona67, we're glad to hear Charles took great care of you and had your Prius ready to go so quickly! Thanks for choosing Toyota Direct!

October 27, 2026

Dealership Rating
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Had my oil change done at Toyota Direct and had a great experience. The service was super quick, and everyone was very friendly and professional. I was in and out faster than expected. Highly recommend! More

by omartindale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2026

Toyota Direct responded

We love to hear you were in and out so efficiently with our team! Thank you for choosing Toyota Direct and for sharing your support with us. See you next time!

October 25, 2026

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Lily is very good advisor and fix my car on time i thank full for eveyone More

by Sono.1231001
Service Price Transparency
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Recommend Dealer
Yes
Oct 25, 2026

Toyota Direct responded

Thank you for choosing Toyota Direct, we appreciate your positive feedback!

October 04, 2026

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I appreciate their location but don’t appreciate their upselling and pushing of services. Only certain associates working there seem to know what is going on. I don’t have any love for this dealership. More

by kjdlaptop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chuck helped out after realizing that the battery was bad from the warehouse.

Oct 08, 2026

Toyota Direct responded

We appreciate your feedback and are sorry to hear that your experience didn't meet your expectations. It's our goal to provide helpful and non-intrusive service recommendations, so we regret if it felt like upselling. We'll address the consistency in knowledge among our associates and hope you'll give us another chance in the future. If you have any further concerns, please feel free to reach out directly. Thank you, Jemarc Marayag - Service Drive Manager - 614-476-1979

September 19, 2026

Dealership Rating
Employee Rating

Scheduling to get recalls corrected on my vehicle went very smoothly. Jonathan my service advisor was very helpful and he seemed very happy to help me. The estimate of time was 3 hours but was out in 2. More

by msreed5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2026

Toyota Direct responded

Thank you for sharing your experience! We're happy to hear Jonathan was so helpful and that everything was done faster than expected. Safe travels, from the Toyota Direct team!

September 10, 2026

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Employee Rating

Everyone was super helpful, personable, and attentive. A smooth, easy, and simple process to getting things taken care of. More

by Justin Burwell
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maggie Arnold

Sep 10, 2026

Toyota Direct responded

Hi Justin, it's fantastic to hear that our team was helpful and made the process smooth and easy. Thank you for choosing Toyota Direct!

September 01, 2026

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Employee Rating

I was in and out in less time than expected. They brought up the recall on my vehicle and replaced the part at the same time. More

by Chpnwcz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2026

Toyota Direct responded

We're glad to hear the team got you in and out quickly at Toyota Direct. Thank you for your kind review and for trusting us with your business!

August 22, 2026

Dealership Rating
Employee Rating

They are great to deal with,small problems have came up,that is expected with working on cars. But they always have fixed it and I bring back my vehicles for further work!! More

by shane.morton.1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 25, 2026

Toyota Direct responded

Shane, we truly appreciate your business and great feedback regarding our team! Thank you for choosing Toyota Direct, we hope to welcome you back again down the road. Take care!

August 21, 2026

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Employee Rating

Accommodating and great staff to work with. This was my first visit and John went above and beyond to make it a great first experience. More

by maria4716gs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2026

Toyota Direct responded

Maria, thank you for sharing your first experience with John and our team! We hope to serve you again in the future at Toyota Direct. See you next time!

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