John Marnell

Scheduling to get recalls corrected on my vehicle went very smoothly. Jonathan my service advisor was very helpful and he seemed very happy to help me. The estimate of time was 3 hours but was out in 2. very smoothly. Jonathan my service advisor was very helpful and he seemed very happy to help me. The estimate of time was 3 hours but was out in 2. Very positive experience. The waiting area had fresh popped popcorn, and drinks and comfortable seats. More

by msreed5 Verified Customer Verified Customer

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Everyone was super helpful, personable, and attentive. A smooth, easy, and simple process to getting things taken care of. A smooth, easy, and simple process to getting things taken care of. More

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I was in and out in less time than expected. They brought up the recall on my vehicle and replaced the part at the same time. They brought up the recall on my vehicle and replaced the part at the same time. More

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They are great to deal with,small problems have came up,that is expected with working on cars. But they always have fixed it and I bring back my vehicles for further work!! up,that is expected with working on cars. But they always have fixed it and I bring back my vehicles for further work!! More

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Accommodating and great staff to work with. This was my first visit and John went above and beyond to make it a great first experience. This was my first visit and John went above and beyond to make it a great first experience. More

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Very professional and answered all my questions…had a lot done and the waiting was painless. Loved the popcorn I can’t remember our person but he gets a 5. He was the farthest from the door we goin done and the waiting was painless. Loved the popcorn I can’t remember our person but he gets a 5. He was the farthest from the door we goin More

by jpncan61 Verified Customer Verified Customer

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went over the requested maintenance and promised an approximate wait time and effort was satisfactorily completed approximate wait time and effort was satisfactorily completed More

by hmsewell1 Verified Customer Verified Customer

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Jonathan was a big help. I was being very impatient and he was very polite and professional. A+ service. I was being very impatient and he was very polite and professional. A+ service. More

by buckiis1 Verified Customer Verified Customer

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I switched dealers after 40 years… and I am sorry I waited so long. Toyota Direct has been great! They respond quickly to questions, give honest answers and are really nice to work with! waited so long. Toyota Direct has been great! They respond quickly to questions, give honest answers and are really nice to work with! More

by rswc90 Verified Customer Verified Customer

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They always provide the best service. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. More

by jjrodock Verified Customer Verified Customer

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