John Marnell
John Marnell at Toyota Direct

John Marnell | Page 2

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

Contact Me
4.8
66 Reviews
4.8

66 Reviews

Write a Review

66 Reviews of John Marnell

May 12, 2026

Dealership Rating
Employee Rating

Very satisfied only there for an hour. No complaints and the waiting room was very nice. More

by nay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 11, 2026

Dealership Rating
Employee Rating

I came in for oil change, and now my car is saying that I need service a oil change not very happy with the results More

by bodiddy522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 11, 2026

Dealership Rating
Employee Rating

Johnathan Martell was fantastic! ! He had everything wrapped up perfectly and waiting for me when I returned! More

by janesinclair.rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 12, 2026

Dealership Rating
Employee Rating

Always a great experience! Very friendly, helpful staff! Will continue to return for future service! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 29, 2026

Dealership Rating
Employee Rating

I appreciate the workers that showed up in a level 3 snow storm to help their customers More

by nichelenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure of all the workers that showed up in a level 3

January 26, 2026

Dealership Rating
Employee Rating

Long wait, but work was completed in two days. Manager was friendly and kept me updated. More

by cheffrenche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 02, 2026

Dealership Rating
Employee Rating

When getting service you are treated like family and servicing is always super speedy. Would recommend to any friends and family. More

by cbird
Recommend Dealer
Yes

December 29, 2025

Dealership Rating
Employee Rating

Super-easy to schedule. I trust that they have my cars best interest in mind. They had an opportunity for an upsell, but gave advice instead and that drives loyalty. Than More

by chris eastman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Kotich

December 27, 2025

Dealership Rating
Employee Rating

It was good service , not so long time, good customer service I was satisfied Thank you More

by jeanmcesar24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 08, 2025

Dealership Rating
Employee Rating

This visit was the best Ive had at Toyota Direct. Usually when I pull in there are a dozen employees milling about but there are no or few customers in the bays but I have to wait for a service rep t More

by william.carpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
2
...

Dealership Inventory (172 Vehicles)

new 2026 Toyota Tacoma car, priced at $43,844
2026 Toyota Tacoma
new
Celestial Silver Metallic exterior
Automatic
Four-wheel Drive
new 2026 Toyota RAV4 car, priced at $44,626
2026 Toyota RAV4
new
Midnight Black Metallic exterior
CVT
All-wheel Drive
new 2026 Toyota 4Runner car, priced at $44,977
2026 Toyota 4Runner
new
Supersonic Red [extra_cost_color] exterior
Automatic
Four-wheel Drive
new 2026 Toyota Tacoma car, priced at $40,657
2026 Toyota Tacoma
new
Celestial Silver Metallic exterior
Automatic
Four-wheel Drive
new 2026 Toyota Tacoma car, priced at $40,997
2026 Toyota Tacoma
new
Celestial Silver Metallic exterior
Automatic
Four-wheel Drive
new 2026 Toyota Camry car, priced at $39,741
2026 Toyota Camry
new
Underground exterior
Automatic
Front-wheel Drive