Isatou Jahateh
Isatou Jahateh at Toyota Direct

Isatou Jahateh

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.4
154 Reviews
4.4

154 Reviews

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154 Reviews of Isatou Jahateh

October 16, 2026

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Employee Rating

It was helpful caring and good services available at any time , reliable and easily reachable place More

by pantha.purna
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Recommend Dealer
Yes
Oct 16, 2026

Toyota Direct responded

Thank you for your confidence in Toyota Direct, and for your business. We are grateful to have you as a customer!

October 15, 2026

Dealership Rating
Employee Rating

Great reception and good communication and service Had direct me what exactly I need appreciate her a lot More

by oumy2004
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 15, 2026

Toyota Direct responded

Thank you for the five-star review! We appreciate your support and hope to serve you again at Toyota Direct. Safe travels!

October 13, 2026

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Employee Rating

Nice service experience. Isatou clearly explained the required services and procedures. I also appreciate the diagnosis that the airbag indicator issue was merely a minor gli More

by nnaik
Recommend Dealer
Yes
Oct 13, 2026

Toyota Direct responded

We appreciate your feedback! It's great to know Isatou provided clarity and support. Thank you for choosing Toyota Direct! Safe travels!

October 08, 2026

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Employee Rating

I came in for an oil change and was not pressured into any additional services. I did get a list of recommended services from the technician. . More

by meremark
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2026

Toyota Direct responded

We're glad you had a hassle-free experience at Toyota Direct! We appreciate your business and we hope to see you again soon!

October 06, 2026

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Employee Rating

Isatou is courteous professional and knowledgeable she handled my visit very professionally I have serviced my 4 runner there before and will continue to do so More

by neilpmcgowan
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maggie Arnold

Oct 06, 2026

Toyota Direct responded

We're glad you enjoyed working with Isatou and the team! Thank you for choosing Toyota Direct and for sharing your support. See you next time!

October 01, 2026

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Employee Rating

Efficient, thorough, fast, excellent waiting area and personable with great person to deal with at start and finish. More

by dunlopjohn1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 01, 2026

Toyota Direct responded

Thank you for sharing your fantastic feedback about our team! It means a lot to hear that you were truly impressed by our service and facilities. - Toyota Direct

September 29, 2026

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Employee Rating

Very friendly and professional. Knowledgeable and shares concerns about your vehicle. Thank so much Isatou More

by bouchaibtali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2026

Toyota Direct responded

We're so glad to hear this about Isatou! Thank you for sharing your feedback about our team. We appreciate you choosing Toyota Direct!

September 18, 2026

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Employee Rating

I said two and Doug along with Asa two the order writer and the mechanic that is super job and I highly recommend both Doug and Isa two thank you very much More

by bmart26
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2026

Toyota Direct responded

We're delighted to hear Doug, Asa, and the team provided excellent service at Toyota Direct! Thank you for the glowing recommendation and we look forward to serving you again.

September 18, 2026

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Employee Rating

It is frustrating to make an appointment and then have to wait over 2.5 hours for just an oil change and tire rotation. More

by kathy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Sep 24, 2026

Toyota Direct responded

Kathy, we aim to provide timely and efficient service to our guests, and I want to sincerely apologize for the delay in servicing your vehicle. We will use this feedback as a teachable opportunity for our team. If there's anything I can do to assist you or if you'd like to discuss this situation further, please don't hesitate to reach out. Thank you, Paul Sayre - Service Manager - 614-476-1979

September 05, 2026

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Employee Rating

Went in for oil change and tire ration. Was about 1hr and 15 min. Wish it was a little faster. But good service. More

by ben_bbk_357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2026

Toyota Direct responded

Thanks for choosing Toyota Direct and sharing your feedback. We’ll aim for quicker times next visit! Safe travels!

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