Isatou Jahateh

I said two and Doug along with Asa two the order writer and the mechanic that is super job and I highly recommend both Doug and Isa two thank you very much and the mechanic that is super job and I highly recommend both Doug and Isa two thank you very much More

by bmart26 Verified Customer Verified Customer

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It is frustrating to make an appointment and then have to wait over 2.5 hours for just an oil change and tire rotation. wait over 2.5 hours for just an oil change and tire rotation. More

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Went in for oil change and tire ration. Was about 1hr and 15 min. Wish it was a little faster. But good service. Was about 1hr and 15 min. Wish it was a little faster. But good service. More

by ben_bbk_357 Verified Customer Verified Customer

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for oil change and tire rotation 2hour and 15 min wait is too much.ridiculous too much.ridiculous More

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Isatou Jahateh did a wonderful job for me. She was very friendly and explained everything to me. Because of her I did an alignment which I was not planning on doing this past Saturday. She was very friendly and explained everything to me. Because of her I did an alignment which I was not planning on doing this past Saturday. More

by mdeverse Verified Customer Verified Customer

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Big with clean environment in side the waiting room. free wiff, coffee and donuts.Great service some advisor are not good free wiff, coffee and donuts.Great service some advisor are not good More

by ashokthapa557 Verified Customer Verified Customer

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Mary’s my wife. The quality of an automated system is heavily dependent on input data. Sending emails improperly addressed is not a good look. I also received a remi The quality of an automated system is heavily dependent on input data. Sending emails improperly addressed is not a good look. I also received a reminder to schedule my 20,000 mile service 5 days after having the 15k service done. Misinformed communication could cause your customers to doubt the motivation behind service reminders and likely loose confidence in using Toyota communications as a reliable source for service information. The profit motivator driving the marketing spend to create service communications for customer retention and increased service revenue can lose impact if the chain is broken with poor data an untrained staff. More

by orsini.robert Verified Customer Verified Customer

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She was outstanding. The scheduling system is broken. They made me schedule this twice for the same appointment. Then sent me double the reminders. Then sent me a notic The scheduling system is broken. They made me schedule this twice for the same appointment. Then sent me double the reminders. Then sent me a notice that I missed my appointment soon after I checked out. More

by mcornelis Verified Customer Verified Customer

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My issue it was done as soon as possible. I didn’t wait a lot of time. I didn’t wait a lot of time. More

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Great staff from the phone representative to the service advisor and the maintenance by the service tech. The phone is very polite and customer service friendly. The service advisor Isatou is the top of her advisor and the maintenance by the service tech. The phone is very polite and customer service friendly. The service advisor Isatou is the top of her position. She is right on my service or potential concerns, mindful of expenses with expectations of the customer, me, in mind. The service tech completes his job with the upmost skill that I drive out knowing my investment, Rav 4 is performing the top of the game. More

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