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Mindy Hill
Mindy Hill at Toyota Direct

Mindy Hill

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.4
193 Reviews
4.4

193 Reviews

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193 Reviews of Mindy Hill

November 11, 2026

Dealership Rating
Employee Rating

Trustworthy and the associates are so welcoming. They are always pick their calls without delays More

by ztateh20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isatou Jahateh

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Nov 11, 2026

Toyota Direct responded

Thank you for supporting Toyota Direct, we appreciate your business!

November 07, 2026

Dealership Rating
Employee Rating

Great Service, professional associates. The work so far seems to be working. However, it was expensive. More

by lizthomas1247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Amin Abdiaziz

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Nov 07, 2026

Toyota Direct responded

Thank you for choosing Toyota Direct and sharing your feedback about our team members and services! Please reach out if there's anything else we can do for you in the future! Safe travels!

November 04, 2026

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Employee Rating

I always get work done here and they never disappoint. Will return. Need 15 words More

by Camaro man
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Service Time
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Recommend Dealer
Yes
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Nov 04, 2026

Toyota Direct responded

Thank you for your confidence in Toyota Direct! We appreciate your business.

October 25, 2026

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Employee Rating

Lily is very good advisor and fix my car on time i thank full for eveyone More

by Sono.1231001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Rodock, Joey Lyn Ronk, Isatou Jahateh, Caleb Meyer, John Marnell, Clifford Williams, Sean Toth, Kayna Wooten, Stephen Kotich

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Oct 25, 2026

Toyota Direct responded

Thank you for choosing Toyota Direct, we appreciate your positive feedback!

October 23, 2026

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Employee Rating

Attentive and timely. They turned my car around quickly while I waited in a comfortable waiting area. More

by dbrigleb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 23, 2026

Toyota Direct responded

Thank you for the fantastic review! We're thrilled to hear everything went smoothly with your car. See you again at Toyota Direct!

October 15, 2026

Dealership Rating
Employee Rating

Mindy was so nice and took great care of my car! Plus the pastries in the loumge were a nice touch. More

by lainaj
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 15, 2026

Toyota Direct responded

We are so grateful for your business at Toyota Direct, thank you very much!

October 14, 2026

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Employee Rating

Last couple of months I serviced something and they said u will this service next 60000 miles but when I visit this month again they ask me and they did service again. that is so ridiculous 🙄 More

by ashokthapa557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maggie Arnold

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Oct 19, 2026

Toyota Direct responded

Ashok, I'm sorry for any confusion regarding the service intervals. It's never our intention to mislead or inconvenience our customers. Let's connect directly so we can better understand what happened and ensure your needs are properly addressed. Thank you, Jemarc Marayag - Service Drive Manager - 614-476-1979

October 07, 2026

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Employee Rating

$106 to plug into the computer to tell me nothing = ripoff There was a red warning light I could hear there was something and the onboard computer didn’t store the warning More

by Lshoaf1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 07, 2026

Toyota Direct responded

We aim to provide transparent and valuable service, so it's concerning to hear that you felt the diagnostic fee didn't meet your expectations. If you'd be willing to discuss what happened further, I would appreciate it. Thank you, Paul Sayre - Service Manager - 614-476-1979

October 06, 2026

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Employee Rating

Mindy was very polite and helpful, I have always taken my car to toyota direct!!! More

by jazzer1102
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 06, 2026

Toyota Direct responded

Thank you for stopping by to leave Toyota Direct a wonderful review!

September 23, 2026

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Employee Rating

This service appointment went smoothly. Ended up needing new brakes, so took longer than planned, but Mindy kept me updated and that allowed me to leave and come back to pick up my car. More

by paulabrose
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 23, 2026

Toyota Direct responded

Hi Paula, thank you for sharing your feedback about Mindy and the team! We appreciate your business at Toyota Direct and hope to see you again down the road!

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