Ricky Deppen
Ricky Deppen at Toyota Direct

Ricky Deppen

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.5
83 Reviews
4.5

83 Reviews

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83 Reviews of Ricky Deppen

October 31, 2026

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Employee Rating

All the time I’ll go to dealership for change oil they missed the tire Logo for Toyota and a car for my oil change and broken my stuff and missing big part to change the filter all the time. I don’t know More

by majniabderrahim9
Service Price Transparency
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Recommend Dealer
No
Nov 05, 2026

Toyota Direct responded

I'm truly sorry to hear about the issues you've experienced during your visits for oil changes. We take these matters seriously and would like to make things right. Please contact me so we can discuss this further and find a solution for you. Thank you, Jemarc Marayag - Service Drive Manager - 614-476-1979

October 23, 2026

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it was nice polite. He was friendly know how to talk to Customer. It was wonderful. I’ll give him 10/10. More

by cup3aminata
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Recommend Dealer
Yes
Oct 23, 2026

Toyota Direct responded

We’re glad to know you had a wonderful experience with our team at Toyota Direct. Thank you for your business and for sharing your feedback!

September 29, 2026

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Service was professional and timely. Communication was great and I was very happy with the way they treated me as a customer and our RAV4. More

by peter.kopechek
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Recommend Dealer
Yes
Sep 29, 2026

Toyota Direct responded

Peter, we're glad you and your RAV4 were in good hands with our team! Thanks from all of us at Toyota Direct.

September 16, 2026

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They are Helpful and friendly. The only issue is my problem is still not resolved More

by Connie51953
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Recommend Dealer
Yes

Other Employees Tagged: Randy Deppen(sp?) & Chuck Hessel

Sep 16, 2026

Toyota Direct responded

Thank you for sharing your kind words for the Toyota Direct team. Please reach out direclty and we would be happy to discuss any ongoing concerns.

August 04, 2026

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Need to work with employees on customer service did not appreciate comments from a service teh More

by rchapman4703
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Recommend Dealer
No
Aug 05, 2026

Toyota Direct responded

Reviews are very important to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider reaching out. Thank you, Paul Sayre - Service Manager - 614-476-1979

July 29, 2026

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Service advisor was very knowledgeable and personable. Happy to work with the team, all work was great. More

by aaronschimming
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Recommend Dealer
Yes
Jul 30, 2026

Toyota Direct responded

Aaron, we're pleased to hear you had a knowledgeable and personable experience with our service advisor! Thank you for choosing Toyota Direct.

July 28, 2026

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The service appointment went very well. The area is clean and everyone was very friendly and welcoming. More

by shardayljohnson
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Recommend Dealer
Yes
Jul 28, 2026

Toyota Direct responded

We're happy to hear everything was spotless and our team was welcoming at Toyota Direct. Your feedback is greatly appreciated!

July 23, 2026

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My oil change service was excellent - however my name is Chris (not Christine). I’ve been receiving calls/texts/emails regarding my RAV4 (I do not own a RAV4). My vehicle is a Tacoma and it appear you have More

by cmmay12
Service Price Transparency
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Recommend Dealer
Yes
Jul 23, 2026

Toyota Direct responded

Thank you for bringing this to our attention, Chris. We sincerely apologize for the mix-up and will work to correct it as soon as possible. We hope to see you again at Toyota Direct!

July 21, 2026

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Very good work good services very excellent for me I like Toyota 👍 very good thx More

by natachajoseph747
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Recommend Dealer
Yes
Jul 21, 2026

Toyota Direct responded

Thank you for stopping by to leave Toyota Direct a wonderful review!

July 04, 2026

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I switched dealers after 40 years… and I am sorry I waited so long. Toyota Direct has been great! They respond quickly to questions, give honest answers and are really nice to work with! More

by rswc90
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Recommend Dealer
Yes

Other Employees Tagged: John Marnell

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