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Rufus Alexander
Rufus Alexander at Toyota Direct

Rufus Alexander

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.5
97 Reviews
4.5

97 Reviews

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97 Reviews of Rufus Alexander

August 27, 2026

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Employee Rating

Employees, staff and all involved were absolutely wonderful. Have never been to a dealership so concerned with customer welfare. Great job TD. Will recommend to all. More

by sundance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mindy Hill

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Aug 28, 2026

Toyota Direct responded

Thank you for recommending Toyota Direct! It's fantastic to hear that you felt so well cared for by our team, and we hope to see you down the road. Safe travels!

August 21, 2026

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Employee Rating

It’s was good, and the team so kind, polite. I was satisfied for the service. More

by nerlynedieujuste664
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2026

Toyota Direct responded

Your feedback is greatly appreciated! Thanks for choosing Toyota Direct!

August 03, 2026

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They took good care of me. I would like to say thank you so much More

by shugrifarah23
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erika Almanza, Maggie Arnold, Justin Cottone, Karly Bowers, Casey Canfora, Derek Cox

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Aug 05, 2026

Toyota Direct responded

Farah, thanks so much for the 5-star review of Toyota Direct!

August 02, 2026

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Polite, friendly a d efficient. Waiting experence is awesome. I would rexommend this dealership. Very pleased! More

by debraodom1130
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 04, 2026

Toyota Direct responded

We are pleased to hear that you are satisfied with our service, Debra! Your recommendation of Toyota Direct means the world to us.

July 28, 2026

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Employee Rating

The service appointment went very well. The area is clean and everyone was very friendly and welcoming. More

by shardayljohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erika Almanza, Maggie Arnold, Justin Cottone, Jim Elgin, Chris Grossman, Karly Bowers, Casey Canfora, Derek Cox, Ricky Deppen

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Jul 28, 2026

Toyota Direct responded

We're happy to hear everything was spotless and our team was welcoming at Toyota Direct. Your feedback is greatly appreciated!

July 22, 2026

Dealership Rating
Employee Rating

Toyota Direct is always good Randy was my hero today he was quick and excellent c More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 22, 2026

Toyota Direct responded

Ed, we can't thank you enough for the excellent review of Toyota Direct. We are happy to hear that Randy was a pleasure to work with.

July 21, 2026

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Employee Rating

Very good work good services very excellent for me I like Toyota 👍 very good thx More

by natachajoseph747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erika Almanza, Maggie Arnold, Justin Cottone, Jim Elgin, Chris Grossman, Karly Bowers, Casey Canfora, Derek Cox, Ricky Deppen

Print
Jul 21, 2026

Toyota Direct responded

Thank you for stopping by to leave Toyota Direct a wonderful review!

July 20, 2026

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Employee Rating

My car is working great thank you for the good job than today I appreciate you More

by Step
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Malek Abed, Chris Cochems, Joey Lyn Ronk, Stephen Kotich, Marie Gilman

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Jul 21, 2026

Toyota Direct responded

Thank you for the excellent review of Toyota Direct, Step!

July 01, 2026

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Employee Rating

The dealership is always clean and welcoming. The issue i have is not wiping down the frame after an oil change. We need them to wipe down the frame to avoid staining garage floor. More

by mh2242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erika Almanza, Maggie Arnold

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June 27, 2026

Dealership Rating
Employee Rating

I got done a recall. Couple sensors got changed. They did a great job. They really take care of me. That’s why I love to bring my car to the Toyota direct in Columbus Ohi More

by regino antonio rodriguez ulloa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Rodock, Joey Lyn Ronk, Chris Grossman, Caleb Meyer, John Marnell, Clifford Williams, Derek Cox, Sean Toth, Stephen Kotich

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