Malek Abed

Time to service is a consistent issue. I SCHEDULED an oil change for 4:40 pm. It took two hours for them to complete the oil change! This was not a drive up service, but a scheduled appoin I SCHEDULED an oil change for 4:40 pm. It took two hours for them to complete the oil change! This was not a drive up service, but a scheduled appointment! This has happened EVERY time my wife or I have gone there for service. We live an hour away, so all together, this was 4 hours out of my day just to change the oil. Unacceptable! They overbook worse than a doctor’s office! Again, this was NOT a one time issue, but a consistent problem. It really makes me regret getting the pre-paid service agreement at purchase. I’d rather pay Jiffy Lube! More

by tschiraldi Verified Customer Verified Customer

Print

My car is working great thank you for the good job than today I appreciate you today I appreciate you More

Print

Friendly and very knowledgeable. Would definitely do business again with Toyota West! The team was awesome!!! Would definitely do business again with Toyota West! The team was awesome!!! More

by sthusein Verified Customer Verified Customer

Print

Number one I good business company and Toyota is the best car to drive and good customer service car to drive and good customer service More

by wardherenuuro Verified Customer Verified Customer

Print

I don’t know who Derrick or Malek is, but Ashiqur is my salesperson. He’s amazing always on call, give me updates about everything; very understanding. Will always go back to see him if I’m looking for ano salesperson. He’s amazing always on call, give me updates about everything; very understanding. Will always go back to see him if I’m looking for another vehicle. My kids and family will go to see him. And this is the second car I purchased from him. More

by savoeuthchheang Verified Customer Verified Customer

Print

Columbus’s best dealership offers the best deals. I’ll definitely be coming back. Fadi Hamid was great. I’ll definitely be coming back. Fadi Hamid was great. More

by Fhamid Verified Customer Verified Customer

Print

My family and I are not new to Toyota direct or Toyota in general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage d general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage daughter who is 17 with her first brand new car. To say our experience was the worst you could possibly have is an understatement. This guy Basha is the worst guy I have ever met. The day of me purchasing the car he pretended to be s nice person but the day I took all my children and my husband with me to go and pickup the car he treated as like trash. We requested to have someone else work with us but everything went downhill from there, giving us a car with a scratch , and poor customer service hence deciding to return the car. We will be going to other car dealers and never to Toyota and especially to the Toyota direct on Morse road located in Columbus, Ohio. More

by Nurto Abdulla Verified Customer Verified Customer

Print

Everybody from the salesman to the sales manager to the finance person was awesome to work with. Highly recommend and I will be returning. finance person was awesome to work with. Highly recommend and I will be returning. More

by wolverine276 Verified Customer Verified Customer

Print

They are very cooperative and honest people. Khalid Salh is a good guy and a professional salesman. Khalid Salh is a good guy and a professional salesman. More

by Abdallah Abdallah Verified Customer Verified Customer

Print

Excellent dealer fourth vehicle purchased everything quick and as promised will be back very soon quick and as promised will be back very soon More

by nazpastorjc Verified Customer Verified Customer

Print