Derrick Palm

Russell Doddroe is a valuable asset to this dealership! From the start to the finish- we were treated with integrity, courtesy, and honesty at this dealership. No high pressure or double talk. From the start to the finish- we were treated with integrity, courtesy, and honesty at this dealership. No high pressure or double talk. More

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People were very nice and helpful especially Jeff and Dee try to answer all my questions and make it easy to decide . I really appreciate them and will recommend to my friends . Thanks again try to answer all my questions and make it easy to decide . I really appreciate them and will recommend to my friends . Thanks again More

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The ntire staff is super friendly and helpful. They got me in and out very quickly. They got me in and out very quickly. More

by cordiano Verified Customer Verified Customer

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Very smooth transaction. Jeff is a great guy, knowledgeable and kind. Derrick was a pleasure on getting my transaction financed and complete. My only thing is I should have Jeff is a great guy, knowledgeable and kind. Derrick was a pleasure on getting my transaction financed and complete. My only thing is I should have looked more into the extended warranty prior to my purchased and financing. I feel like it was thrown in at the last minute and I didn't have much time to digest if I should add it or not. I'm a person that likes to plan and think about things, especially when purchasing a vehicle that costs a lot. I believe based on how much I drive, that adding it was a good idea, But I would have preferred time to make that decision. Over all excellent people. When I was looking they let me drive several before I made my decision. #WouldRecommend More

by Rick Burkhead Verified Customer Verified Customer

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Everyone at Toyota Direct was very pleasant to work with. I greatly appreciate the “no hard” sale. I greatly appreciate the “no hard” sale. More

by rhondareed2012 Verified Customer Verified Customer

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Columbus’s best dealership offers the best deals. I’ll definitely be coming back. Fadi Hamid was great. I’ll definitely be coming back. Fadi Hamid was great. More

by Fhamid Verified Customer Verified Customer

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Toyota Direct service and sales teams always do a great job. Never try to upsell, just give manufacturers recommendations and let you decide for yourself which services if any to perform. job. Never try to upsell, just give manufacturers recommendations and let you decide for yourself which services if any to perform. More

by bfinn76 Verified Customer Verified Customer

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My family and I are not new to Toyota direct or Toyota in general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage d general. In fact we bought our family car Highlander from Toyota back in 2021. This time I went in for a service, and decided to spice my teenage daughter who is 17 with her first brand new car. To say our experience was the worst you could possibly have is an understatement. This guy Basha is the worst guy I have ever met. The day of me purchasing the car he pretended to be s nice person but the day I took all my children and my husband with me to go and pickup the car he treated as like trash. We requested to have someone else work with us but everything went downhill from there, giving us a car with a scratch , and poor customer service hence deciding to return the car. We will be going to other car dealers and never to Toyota and especially to the Toyota direct on Morse road located in Columbus, Ohio. More

by Nurto Abdulla Verified Customer Verified Customer

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Great experience sales and finance team very professional, personable, efficient, trustworthy. Overall happy with my trade and new Toyota! professional, personable, efficient, trustworthy. Overall happy with my trade and new Toyota! More

by dmaraffa Verified Customer Verified Customer

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Confusion, miscommunication, some sales people with multiple customers some with none. Slow process. Did very well with title/tag transfer multiple customers some with none. Slow process. Did very well with title/tag transfer More

by destroyer3570 Verified Customer Verified Customer

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