Kyle Walden

Jeff was fantastic to work with in all aspects of the car buying process. He never pressured me into buying more add on features than I wanted. I have returned to ask Jeff questions regarding the many wonder buying process. He never pressured me into buying more add on features than I wanted. I have returned to ask Jeff questions regarding the many wonderful features my Grand Hylander has to offer. He always answers all my questions and tells me to call him or drop by the dealership with any questions or concerns. I had mud flaps installed yesterday and Lily Keibler in service was amazing. Both Lily and Jeff were instrumental in getting the mud flaps from the parts department and installed in under one hour. Great customer service. The service and waiting areas were clean. The waiting area was spacious with plenty of comfortable seating, snacks, drinks and large screen TVs. More

by karlcrna53 Verified Customer Verified Customer

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Was phenomenal explaining everything and very detailed, great terms helping out making sure that everything was taken care of correctly and very detailed oriented great terms helping out making sure that everything was taken care of correctly and very detailed oriented More

by snowinc Verified Customer Verified Customer

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Columbus’s best dealership offers the best deals. I’ll definitely be coming back. Fadi Hamid was great. I’ll definitely be coming back. Fadi Hamid was great. More

by Fhamid Verified Customer Verified Customer

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They are very cooperative and honest people. Khalid Salh is a good guy and a professional salesman. Khalid Salh is a good guy and a professional salesman. More

by Abdallah Abdallah Verified Customer Verified Customer

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I cannot say enough good things about Fadi at Toyota Direct. He was knowledgeable, understanding and extremely patient through all of my indecisiveness. I couldn’t be happier with my purchase. Direct. He was knowledgeable, understanding and extremely patient through all of my indecisiveness. I couldn’t be happier with my purchase. More

by Katie Webster Verified Customer Verified Customer

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Finance guy was fantastic. He was a tremendous help. He made the purchase easy. Thank you He was a tremendous help. He made the purchase easy. Thank you More

by njvoorhees Verified Customer Verified Customer

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Amazing team work and customer services. Very fast turnaround with car buying!!!! Thank you for all your help!!! Very fast turnaround with car buying!!!! Thank you for all your help!!! More

by kirstenpersinger Verified Customer Verified Customer

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Confusion, miscommunication, some sales people with multiple customers some with none. Slow process. Did very well with title/tag transfer multiple customers some with none. Slow process. Did very well with title/tag transfer More

by destroyer3570 Verified Customer Verified Customer

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Ashiq is nice helpful and very knowledgeable pleasure to have as my sale rep. Thanks have as my sale rep. Thanks More

by Jake Verified Customer Verified Customer

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Service for the oil change was great, Cliff was very understanding and attempted to assist with a recall on my 2025 Sienna. I purchased this vehicle less than 1 year ago and have been unable to use the understanding and attempted to assist with a recall on my 2025 Sienna. I purchased this vehicle less than 1 year ago and have been unable to use the 2nd row seats for multiple months, causing me to climb in and out of my van to safely secure my small children in the back seat. Toyota Direct will not return phone calls or assist with a reasonable resolution to this issue and Toyota did not have a fix for the recall at this time. It is extremely frustrating to have a brand new vehicle that is 1/3 useless and extremely inconvenient for small children- which is the sole reason for purchasing the vehicle in the first place. More

by aleshia.mcnutt Verified Customer Verified Customer

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