Justin Cottone
Justin Cottone at Toyota Direct

Justin Cottone

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.4
162 Reviews
4.4

162 Reviews

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162 Reviews of Justin Cottone

October 31, 2026

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Employee Rating

All the time I’ll go to dealership for change oil they missed the tire Logo for Toyota and a car for my oil change and broken my stuff and missing big part to change the filter all the time. I don’t know More

by majniabderrahim9
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Nov 05, 2026

Toyota Direct responded

I'm truly sorry to hear about the issues you've experienced during your visits for oil changes. We take these matters seriously and would like to make things right. Please contact me so we can discuss this further and find a solution for you. Thank you, Jemarc Marayag - Service Drive Manager - 614-476-1979

October 30, 2026

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It was great experience, just done with in 15 mins. fast and furious. They offfered me vehicle pick and drop service as well. More

by pavankumar.joshi2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2026

Toyota Direct responded

We love to hear about experiences like this! Thank you for choosing Toyota Direct and for sharing your support on Google.

October 23, 2026

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it was nice polite. He was friendly know how to talk to Customer. It was wonderful. I’ll give him 10/10. More

by cup3aminata
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 23, 2026

Toyota Direct responded

We’re glad to know you had a wonderful experience with our team at Toyota Direct. Thank you for your business and for sharing your feedback!

August 03, 2026

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They took good care of me. I would like to say thank you so much More

by shugrifarah23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2026

Toyota Direct responded

Farah, thanks so much for the 5-star review of Toyota Direct!

July 28, 2026

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Employee Rating

The service appointment went very well. The area is clean and everyone was very friendly and welcoming. More

by shardayljohnson
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 28, 2026

Toyota Direct responded

We're happy to hear everything was spotless and our team was welcoming at Toyota Direct. Your feedback is greatly appreciated!

July 21, 2026

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Employee Rating

Very good work good services very excellent for me I like Toyota 👍 very good thx More

by natachajoseph747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Toyota Direct responded

Thank you for stopping by to leave Toyota Direct a wonderful review!

June 17, 2026

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Employee Rating

I wish I could remember the names of each staff person who assisted me this time. Everyone was wonderful from the person who checked me in to the person who gave me a lift home. The price was high, but eq More

by dhammakamala
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 06, 2026

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fine job. Courteous service rep and fast turnaround. Would use again not time I need service. More

by pj.coval
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Clifford Williams

June 06, 2026

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Employee Rating

The service time was great and how the service was explained, and how my policy was reviewed to me. More

by emeliafekaa
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

May 30, 2026

Dealership Rating
Employee Rating

Very friendly very professional turn my car in on a Monday and got it back Tuesday evening. More

by SVin377348
Recommend Dealer
Yes
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