This dealership was possibly the most disorganized - brucesalimi
This dealership was possibly the most disorganized dealership I have ever dealt with.
I contacted them thru Gargurus for one of their vehicles offered for sale. Next day someone named Tamysha emailed me with all kinds of sales talk. I called her, left her a voicemail and followed up with an email. I never heard back from her!
Later that morning a slesman named Miles Colon contacted me assuring that the vehicle in question was available. After many hours of phone conversion, emails and numerous texts discussing the vehicle, I received a text from him later that day that the car was already sold!
No apologies for wasting my time!
How can a vehicle which has been sold, still has running ads in many websites, yet the sales staff knows nothing about it? This is a sign of a very disorganized dealership! They wasted many hours of mine, and their time!
I attempted to contact the dealership's general manager, but I was informed that he was gone all week.
I then asked to talk to the sales manager, Lissette Gonzoles. I was transferred to her extension and got a recording. I attempted to leave her a voicemail, but her box was full and would not take any messages! I called the receptionist back, she took down my information and assured me that she would pass the message to Gobzoles and have her call me. She never did call me! Extremely poor attitude and communication for a sales manager!
A simple and a logical action that any reputable dealership can take is, once a car is sold, notify the staff immediately and take the ads off. But that was too logical for Fields BMW of South Orlando!
I definitely do NOT recommend this dealership.
Update:
A new sales manager, Mikhail Bouzko, wrote a nice apologetic response and promised to contact me. So far. I have not heard from him either!
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