Tomas Hernandez

Everyone was highly professional, courteous and attentive to our needs! Exceptional care by our salesman, Erick Martinez from start through end of purchase. Hats off to the service team who applied paint pro to our needs! Exceptional care by our salesman, Erick Martinez from start through end of purchase. Hats off to the service team who applied paint protection coatings to the vehicle and to Manny Cadavid, our BMW Genius. Working with Erick was such a pleasure and non eventful. A very positive experience with him!! More

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Incompetent , lazy , disinterested in his job and lack of empathy regarding customer service. A person like this should be working with public. Extremely disrespectful conduct by ignoring the customer. empathy regarding customer service. A person like this should be working with public. Extremely disrespectful conduct by ignoring the customer. More

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Tomas is an incompetent Sales Manager who has made empty promises and failed to supervise one of his salesmen, Chantz. I’ll give a full accounting to include all details once I’ve had an opportunity to addr promises and failed to supervise one of his salesmen, Chantz. I’ll give a full accounting to include all details once I’ve had an opportunity to address this with the GM Casey Newton. Regardless, it doesn’t change my opinion as it relates to Tomas and Chantz lack of candor. More to follow! More

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Tomas is THE REASON we went with bmw of Wesley chapel xxxx of a guy He works with you and you’re not just a number ! Period. xxxx of a guy He works with you and you’re not just a number ! Period. More

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Great service and always on top of the needs for the appointment. Very helpful and knowledgeable appointment. Very helpful and knowledgeable More

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BMW WESLEY Chapel, Tomas, Stebon and Jose Irizarry always take a good care of our BMW cars 2 for the last 4 years and always exceed our expectations with their exceptional service. They care and know our va take a good care of our BMW cars 2 for the last 4 years and always exceed our expectations with their exceptional service. They care and know our values as a customers More

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Phenomenal experience - We Love BMW of Wesley Chapel. The sales representative Anthony and Finance Manager Tomas was transparent during our buying experience The sales representative Anthony and Finance Manager Tomas was transparent during our buying experience More

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BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

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BMW of Wesley Chapel knows how to service and treat their customers. I was so impressed with how the service department handles everything from taking the car in, to sending you video showing all the things customers. I was so impressed with how the service department handles everything from taking the car in, to sending you video showing all the things they worked on. And they even get you home in an Uber while they work on your car so you can get back to business. Can you say 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️?? This is extremely different from other dealers, I drove a Honda, Jeep, Chrysler and never had that kind of service. I see why BMW is a luxury line. Keep up the great work! More

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Ive always had great service and they have a skilled and knowledgeable staff, best bmw in town knowledgeable staff, best bmw in town More

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