Fields BMW Winter Park

I can't thank Alexis Serrano enough for his exceptional service at BMW Winter Park. On a previous visit, I had concerns about my brakes making a loud noise, but was told it was normal. However, Alexis took service at BMW Winter Park. On a previous visit, I had concerns about my brakes making a loud noise, but was told it was normal. However, Alexis took the time to listen to me and had the brakes properly checked. It turned out they were actually bad, and he ensured they were repaired. He also addressed an issue I was having with the side mirror sensors. Once again, he listened, checked thoroughly, and discovered a factory reset was needed, which resolved the problem. Alexis truly went above and beyond, even trying to get me out by 1 o'clock so I could pick up my granddaughters. His professionalism and attention to detail made the whole experience seamless, and I will definitely be asking for Alexis for any future repairs on my BMW X3. Thank you, Alexis, for your outstanding service! More

So glad I bought my car there and that I have it serviced there. Great people. there. Great people. More

The service attendant Alex did exactly the service that needed to be done in a timely and professional manner. needed to be done in a timely and professional manner. More

My service advisor Brandon Bermudez was exceptional! This dealership and service department is top notch! This dealership and service department is top notch! More

Entire Service Team at Fields Bmw always professional with every aspect from dropping car to full explanations of Service to vehicle. with every aspect from dropping car to full explanations of Service to vehicle. More

Great place to bring your car for service. Excellent customer service from staff like Josh(service advisor). Excellent customer service from staff like Josh(service advisor). More

Always provided good service and description of repairs. Service manager it’s very pleasant and service Service manager it’s very pleasant and service More

Returning to Canada from my first driving trip to Florida. The service engine light came on near Winter Park on a Friday afternoon. Without an appointment, Kerry and her team at Fields BMW was able Florida. The service engine light came on near Winter Park on a Friday afternoon. Without an appointment, Kerry and her team at Fields BMW was able diagnose the issue and provided a few options for my BMW. Left my car for repair over the weekend and drove home on Tuesday. Ultimate driving experience and ultimate service experience. Thank you Kerry and Fields BMW!!! More

They always do good work. . I appreciate the video they send summarizing the status of the car . I appreciate the video they send summarizing the status of the car More

Marco Chavez is quick to respond and very professional. Made sure I had a loaner car and delivered car back to me. Made sure I had a loaner car and delivered car back to me. More