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Fields BMW Winter Park

Winter Park, FL

4.5
782 Reviews

963 N Wymore Road

Winter Park, FL

32789

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782 Reviews of Fields BMW Winter Park

February 25, 2024

Always provided good service and description of repairs. Service manager it’s very pleasant and service More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 26, 2024 -

Fields BMW Winter Park responded

Chris, we're glad to know you've consistently received good service at Fields BMW Winter Park. Our team always aims for clear communication about repairs. Thanks for your feedback!

February 24, 2024

Returning to Canada from my first driving trip to Florida. The service engine light came on near Winter Park on a Friday afternoon. Without an appointment, Kerry and her team at Fields BMW was able More

by PYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry
Feb 26, 2024 -

Fields BMW Winter Park responded

We're glad to know our team at Fields BMW Winter Park was able to assist you promptly and efficiently, especially during your long drive. Thank you for trusting us with your vehicle and have a safe travel back home!

February 18, 2024

They always do good work. . I appreciate the video they send summarizing the status of the car More

by Kevinandkim99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 19, 2024 -

Fields BMW Winter Park responded

Kevin, thank you for choosing Fields BMW Winter Park for your service needs and leaving us a five-star review! We are glad to hear you appreciate the video our team provides. See you next time!

February 10, 2024

Marco Chavez is quick to respond and very professional. Made sure I had a loaner car and delivered car back to me. More

by harriett2165
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember by name.
Feb 12, 2024 -

Fields BMW Winter Park responded

We're glad to know that Marco was able to assist you promptly and professionally here at Fields BMW Winter Park. Ensuring our customers have a smooth experience is important to us, so we appreciate your feedback!

February 07, 2024

Marco Chavez is a very professional and efficient Service Advisor. For almost 5 years Marco has been my Service Advisor and has always tried his very best to ensure that as a customer I am happy with the wor More

by Amb
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Chavez
Feb 07, 2024 -

Fields BMW Winter Park responded

We're so glad to know that Marco has been providing you with top-notch service for almost five years at Fields BMW Winter Park. It's great to see he always goes the extra mile to ensure your satisfaction and answer all your questions. Thanks for rating us a perfect score!

February 04, 2024

Kareem was very transparent on the service needed and its implications towards my end of lease return. More

by lfreitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Neal
Feb 05, 2024 -

Fields BMW Winter Park responded

Thanks for the positive feedback! We're glad to know Kareem was able to provide you with clear and helpful service at Fields BMW Winter Park.

January 24, 2024

Received great service. Late in returning loaner car without any issues at all. Satisfied customer here. More

by P
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kareeem
Jan 24, 2024 -

Fields BMW Winter Park responded

We're glad to know you had a great experience with us at Fields BMW Winter Park and that the loaner car process went smoothly. Thank you for your feedback, we appreciate it!

January 11, 2024

Chris always provides excellent service. This time finding a way to take care of my unscheduled problem on a busy day. More

by Jack.pritchard70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 11, 2024 -

Fields BMW Winter Park responded

Jack - We're glad to know that Chris was able to assist you efficiently, even on a busy day at Fields BMW Winter Park. Thanks for sharing your positive experience with us!

December 21, 2023

I have been having my BMW's serviced at Fields BMW in Winter Park since 2013. Since then, I have had nothing but exceptional service with each of the 4 BMW's I've owned. My experience with Fields BMW beg More

by Mcat89
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Allegra
Dec 21, 2023 -

Fields BMW Winter Park responded

I'm truly sorry to read about your recent experience with us. We value all of our customers and it's dismaying to learn that you felt otherwise during this interaction after sticking with us for 10 years. I understand how important the loaner vehicle is for you, especially given your circumstances as a single parent with two young children. Your feedback has been noted and I'd like an opportunity to discuss this further so we can find a suitable solution for future services on your BMWs. Please reach out to me when convenient - looking forward to hearing from you soon! Thank you, Chris DeCarlo - Service Manager - 407-478-3957

December 14, 2023

Horrible service experience yet again. Automatic seat belt mechanism broke. Dealership said it was not a warranty issue in my 2 yr old 2021 430i w 12,000 miles. They said it would cost More

by sagmd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen Schmidt, Chris DiCarlo, Richard Gaffney
Dec 15, 2023 -

Fields BMW Winter Park responded

I'm really sorry to read about your recent service experience. It's concerning that you felt unheard and we certainly don't want any of our customers feeling this way. We strive for clear communication, especially when it comes to warranty issues, so I'd like the opportunity to discuss this further with you if possible. Please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Richard Gaffney - Service Manager 407-478-3963

Dec 15, 2023 -

sagmd1 responded

Having had to pay to have this repaired somewhere else, the situation has been resolved. My car is coming off lease in a couple of months and maybe you can help with that process to make it smoother than my dealings with Fields over the last 21 years.

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