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Fields BMW Winter Park
Winter Park, FL
832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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832 Reviews of Fields BMW Winter Park
December 08, 2025
Took car for service and to address a couple issues under warranty. First, AC always blowing from windshield defrost vents, they re-calibrated the actuators and said couldn't duplicate issue after, so cons warranty. First, AC always blowing from windshield defrost vents, they re-calibrated the actuators and said couldn't duplicate issue after, so considered resolved. Next, the common problem of bad smell from the AC, they said is not covered under warranty and that they could clean and sanitize the system for $310 total which I approved. When I get my bill, I have a charge of $249 for the first issue because they didn't find a problem, even though they said is resolved by re-calibrating the actuators, then the $310.00 magically jumped to $398 all before taxes. So basically, I had a bill of $696.52 after taxes when I approved $310.00. Yes, I paid it, if not, I had to walk home and by the way air still blowing from the wrong vents. Service Manager sent me a text asking if I was 100% satisfied, of course NO! He asked why and I told him what happened and also informed him of a new passenger restraint alarm. He offered to look at the new alarm right away but ignored my complaint about the rip off. More
by Marc
Employees Worked With
None
December 08, 2025
Ty in the service department was very engaged and professional. He listened to my concerns and made the whole experience painless. Fields BMW is an all around first class operation. professional. He listened to my concerns and made the whole experience painless. Fields BMW is an all around first class operation. More
by gang
Employees Worked With
Chris neal, ty, Sarah
December 01, 2025
Hugh patiently helped me understand the differences among the three cars I was considering. He made my purchase smooth and easy, and the car was road-ready within 30 minutes of contract signing. That's impr the three cars I was considering. He made my purchase smooth and easy, and the car was road-ready within 30 minutes of contract signing. That's impressive on one of the busiest days of the year for car sales. More
by Arkay
Employees Worked With
Hugh Hencken, Chloe Milligan, Majed Nasrallah
November 27, 2025
This dealership is like a disorganized zoo. I have been to these guys 3 times in the last two weeks just to accomplish a warranty oil change and new tire installation. Despite voicing my conce I have been to these guys 3 times in the last two weeks just to accomplish a warranty oil change and new tire installation. Despite voicing my concerns each visit there has been zero action taken. When visiting this dealership you can expect slow service, discourteous and incompetent service advisors, a jam-packed parking lot, poor accessibility through a dangerous intersection, and a lack of snack options outside of narrow cafe hours. - A simple 20k mile maintenance made me wait in the dealership for over 6 hours. This with having an appointment! - Each time I ask for a loaner car I’m told they are booked several weeks out. Far from what you expect from a luxury car dealership. - Service advisors that are glorified clerks who act like they’re not paid enough to care. On each successive visit for simple maintenance I had to wait for hours just to get a service status. The advisor would disappear for long periods and promised text updates never appeared. When I did catch the advisor I was told “they’re working on it”. On personal inspection I’d find service hadn’t even commenced! This after having an appointment and after hours of waiting!! - While hanging out during these long visits I was disappointed to find zero vending machines. Oh they had a few popsicles, some lukewarm coffee and a soda machine but that’s it. - Located just off the interstate, you’ll have to negotiate a dangerous intersection and a lot packed with cars and unloading car-haulers. I’m now looking to trade my car for another luxury brand in the hopes of a much better service experience! More
by BB
Employees Worked With
Service Manager, Service Advisor (Kerry), Service Advisor (Ty), Sales (Chris Neal) Management (Brian was not available)
November 26, 2025
From low pressure sales to fantastic customer service! Joe D in sales has been fantastic to work with over the years and Chris W always ensures any concerns or issues are addressed during my service vis Joe D in sales has been fantastic to work with over the years and Chris W always ensures any concerns or issues are addressed during my service visits. Great team! More
by ChrisI
Employees Worked With
Joe Dixon, Chris Wiseman
November 20, 2025
Arie was polite and courteous and processed our visit. documentation with efficiency and competence. We consider his advise to have merit. documentation with efficiency and competence. We consider his advise to have merit. More
by Rbahnmiller2
Employees Worked With
Service Representative
November 15, 2025
Just had the privilege of waiting 3 hours and 30 minutes for an oil change from this dealership. Was told two hours at check in, almost double. Longest I’ve ever waited for an oil change in my life, lousy s for an oil change from this dealership. Was told two hours at check in, almost double. Longest I’ve ever waited for an oil change in my life, lousy service experience. More
by bckittle517
Employees Worked With
Elijah
November 06, 2025
April Swartz was AMAZING! I’ve bought several cars from her. Her professionalism, product knowledge, and nack for detail is unmatched. I’ve bought several cars from her. Her professionalism, product knowledge, and nack for detail is unmatched. More
by Sales
Employees Worked With
April Swartz
