Fields BMW Winter Park

This dealership is like a disorganized zoo. I have been to these guys 3 times in the last two weeks just to accomplish a warranty oil change and new tire installation. Despite voicing my conce I have been to these guys 3 times in the last two weeks just to accomplish a warranty oil change and new tire installation. Despite voicing my concerns each visit there has been zero action taken. When visiting this dealership you can expect slow service, discourteous and incompetent service advisors, a jam-packed parking lot, poor accessibility through a dangerous intersection, and a lack of snack options outside of narrow cafe hours. - A simple 20k mile maintenance made me wait in the dealership for over 6 hours. This with having an appointment! - Each time I ask for a loaner car I’m told they are booked several weeks out. Far from what you expect from a luxury car dealership. - Service advisors that are glorified clerks who act like they’re not paid enough to care. On each successive visit for simple maintenance I had to wait for hours just to get a service status. The advisor would disappear for long periods and promised text updates never appeared. When I did catch the advisor I was told “they’re working on it”. On personal inspection I’d find service hadn’t even commenced! This after having an appointment and after hours of waiting!! - While hanging out during these long visits I was disappointed to find zero vending machines. Oh they had a few popsicles, some lukewarm coffee and a soda machine but that’s it. - Located just off the interstate, you’ll have to negotiate a dangerous intersection and a lot packed with cars and unloading car-haulers. I’m now looking to trade my car for another luxury brand in the hopes of a much better service experience! More

Arie was polite and courteous and processed our visit. documentation with efficiency and competence. We consider his advise to have merit. documentation with efficiency and competence. We consider his advise to have merit. More

Just had the privilege of waiting 3 hours and 30 minutes for an oil change from this dealership. Was told two hours at check in, almost double. Longest I’ve ever waited for an oil change in my life, lousy s for an oil change from this dealership. Was told two hours at check in, almost double. Longest I’ve ever waited for an oil change in my life, lousy service experience. More

This dealership has great customer service and professionals at what they do. I would recommend them to all my friends and family professionals at what they do. I would recommend them to all my friends and family More

April Swartz was AMAZING! I’ve bought several cars from her. Her professionalism, product knowledge, and nack for detail is unmatched. I’ve bought several cars from her. Her professionalism, product knowledge, and nack for detail is unmatched. More

The advisor did great and helpful. I'm disappointed on service tech, my car cause problems when I have reach to the house. I'm disappointed on service tech, my car cause problems when I have reach to the house. More

I did not feel like another number or customer. ...Julio was professional, answer all my questions and concerns, before service was performed. I want to thank Julio for the attention he provided to ...Julio was professional, answer all my questions and concerns, before service was performed. I want to thank Julio for the attention he provided to me and my vehicle at the time I went to change my tires. More

Marti was great, he kept me informed about my car. Very helpful and professional. Thank you Marti. Very helpful and professional. Thank you Marti. More