Fields BMW Winter Park

I just wanted to write you regarding my recent visit to Fields BMW dealership. It was my second time in for service. I was blown away the first time in because of the great service that I recieved from Fields BMW dealership. It was my second time in for service. I was blown away the first time in because of the great service that I recieved from Nick Lansing, which is the main reason I returned for a second visit. On my second visit I had a 7:30 am appointment. I actually brought something with me to eat because I had to leave so early from home. I figured you would offer coffee and danish like some other dealerships, but I was very impressed that you actually offered cook to order omlettes!! I currently own a Lexus which my wife drives. She always tells me how much she enjoys the high level of customer service that we get from our Lexus dealer in PA. She has taken my BMW to the dealership in the past and she commented on how much better the service was at Lexus vs. BMW. (In the Philly area). When I called to tell her about the complimentary made to order omlettes she could not believe it. I am taking the time to write this letter because I would just like to say, in a world where everyone seems to be cutting back customer service to almost non-existence, it's nice to go to a dealership that delivers a great customer experience. My career is in sales and marketing so I appreciate the extra work it takes to make this happen and I want to complement you and your organization on a great experience from start to finish. (Concierge, dedicated service person, breakfast, great techinical service,complimentary car wash and friendly staff). I will continue to have my car serviced at your dealership and consider you when I am in the market for a new BMW. Keep up the great work! Rob P More

I cannot say enough great things about this dealership. From the purchase of my new 2007 550 to today they have done an outstanding job. I have always felt like part of the family every time I go in. For From the purchase of my new 2007 550 to today they have done an outstanding job. I have always felt like part of the family every time I go in. For as sophisticated & complex as the systems on the car are, they are able keep things running as good as new year after year. If a problem arises I have confidence that it will be taken care of. Another great feature - if I choose to wait while service is done I can hop on the wifi, have a snack or lunch in a very comfortable environment. Keep up the great work! More

I must say Richard is the most outstanding Service Advisor at Fiends in Winter Park. I have owned BMWs since 1989 and have been to many services centers. Richard has help me on a number of service vis Advisor at Fiends in Winter Park. I have owned BMWs since 1989 and have been to many services centers. Richard has help me on a number of service visits. He always checks everything and gets me in and out in a flash. Customer service like this will always keep me coming back! More

Richard has always been very accommodating and easy to work with. When dropping my car off or picking it up I never have to wait, even if I needed a loaner car. Also, on more than one occasion I had to vi work with. When dropping my car off or picking it up I never have to wait, even if I needed a loaner car. Also, on more than one occasion I had to visit the dealer on short notice without an appointment. Everything was handled professionally and expeditiously, business as usual. The dealership also does a great job at making you feel welcome by offering fantastic food for breakfast or lunch. They also have coffee, soda and water. None of my other dealer experiences with prior vehicles can even compare to Fields. It truly matches the premium vehicles that they sell. More

Richard has been an excellent service rep ever since Field's has been servicing my vehicle. He can always be reached and is helpful however possible. A few weeks ago I was having issues while out of sta Field's has been servicing my vehicle. He can always be reached and is helpful however possible. A few weeks ago I was having issues while out of state with vehicle and Richard was trying to help via telephone on how best to fix the car problem. He and the dealership has always been very accomodating to me whenever I call including helping with minor things even w/o an appointment. They are also very knowledgable about my vehicle which helps with quick turnarounds when problems do occur. Glenn More

I purchased a used Z4 BMW a year ago which initially required several service issues be addressed. I was fortunate enough to have Richard Gaffney as a service advisor. He is extremely knowledgeable at required several service issues be addressed. I was fortunate enough to have Richard Gaffney as a service advisor. He is extremely knowledgeable at diagnosing, resolving and dealing with the problems. He has consistently delivered services when promised and provided alternative transportation to make an inconvenient situation much more bearable. He is a true asset to the dealership. The dealership is clean and provides food and beverages to customers while waiting for their services to be completed. The food is delicious and is much appreciated when waiting. Finally, after receiving first rate service and complimentary food and beverage, my car is delivered with a spotless carwash. This dealership definitely strives to make sure their customers are satisfied from the minute they drive up to the service department and greeted, until they leave with their shiny clean car. I have continued to be impressed with Fields BMW of Winter Park over the past year and have and will recommend to friends. More

I would like to take this opportunity to tell you about a I would like to take this opportunity to tell you about a few people. My recent purchase of the 750li is my third seven series that I have bought fro I would like to take this opportunity to tell you about a few people. My recent purchase of the 750li is my third seven series that I have bought from Fields in Winter Park. I would not consider going anywhere else nor would I drive any other car. I absolutely love Steve Higgins. He consistently gives me great deals and ultimately that is what keeps me coming back. I just think he is a true professional and is such a dynamic person. I also love Serdar. He is larger than life and makes the whole experience fun. Over the years Serdar has taken my phone calls on his cell when I have had questions about my purchase and he always fields them with great confidence, I consider him a friend. During this last purchase I dropped in to test drive a couple of cars and Serdar was not there. Steve asked Gary to accompany me. Gary knew that I was not his customer but certainly treated me as if I were. He is a super nice person. He acted as if he had all of th e time in the world for me, he is such a gentleman. More

Jenny is the best salesperson ever!We bought a 335d from her, for me. My husband liked mine so much, he wanted it for himself!She worked for 3 weeks to find us another one, even looking at other Field's dea her, for me. My husband liked mine so much, he wanted it for himself!She worked for 3 weeks to find us another one, even looking at other Field's dealerships. She found me a 128i convertible that was SO me. We are now a BMW family!!! She sold us 2 new BMWs in 3 weeks. No pressure, lots of work on her part and we have never been happier. I was driving an '08 Corvette and he was driving an '09 Chrysler 300 hemi C. The power and ride on our 2 new BMWs is unbelievable!!! She even lowered our car payments by $500 a month. What else can I say? If you need a B'mer, see Jenny at Field's BMW in Winter Park, FL, you won't be sorry. This is a dealership that you will leave smiling!! More

Found a car on the website before I went in and it was a very easy process. Competitively priced and in good condition. They were able to work with my credit challenges. Feel like they went above and bey very easy process. Competitively priced and in good condition. They were able to work with my credit challenges. Feel like they went above and beyond to get my loan approved. Hopefully will be in a Brand New one next time around! More

Jim was very helpful, kind and aided me find exactly what I was looking for. Because of his great service, I'm definitely coming back to this dealership to purchase my daughter's new car when she gets her li I was looking for. Because of his great service, I'm definitely coming back to this dealership to purchase my daughter's new car when she gets her license in a couple of months. I couldn't have imagined such great service in my wildest dreams. More