BMW of Wesley Chapel

Everyone was highly professional, courteous and attentive to our needs! Exceptional care by our salesman, Erick Martinez from start through end of purchase. Hats off to the service team who applied paint pro to our needs! Exceptional care by our salesman, Erick Martinez from start through end of purchase. Hats off to the service team who applied paint protection coatings to the vehicle and to Manny Cadavid, our BMW Genius. Working with Erick was such a pleasure and non eventful. A very positive experience with him!! More

Helpful and timely assistance from service advisor and service in general ….would highly recommend to anyone service in general ….would highly recommend to anyone More

Shawn is the best service advisor in BMW Wesley Chapel. Really good dealer to get service at. Really good dealer to get service at. More

AVOID THIS DEALERSHIP AND BMW AT ALL COSTS. We purchased a brand-new BMW X3, and the vehicle was broken FROM DAY ONE. Let me be clear about that because we’ve now owned the vehicle for ab We purchased a brand-new BMW X3, and the vehicle was broken FROM DAY ONE. Let me be clear about that because we’ve now owned the vehicle for about two weeks. It didn’t break after two weeks. It was broken when BMW sold it to us. What makes this even more unacceptable is that we’ve since learned this was a known issue to BMW before we ever purchased the vehicle. Yet we were sold the car at full price with absolutely no disclosure that there was a known problem. We contacted the dealership and were initially told, “Bring it in.” So we did. We dropped off our brand-new X3 for service and were given a BMW loaner. Incredibly, the loaner is broken too. Then, after taking our X3 in for service, the dealership ultimately refused to fix it. We were told they can only perform repairs BMW authorizes, BMW is still “investigating” the issue, and there is basically nothing they can do. They gave us our broken vehicle back UNREPAIRED. How is that remotely acceptable? My issue isn’t simply that a new vehicle has a defect. Things happen. My issue is that BMW knew about this problem, sold us the vehicle anyway without disclosing it, took our money, and now that we’ve brought the vehicle in for the problem, BMW won’t authorize the dealership to fix it. Had BMW disclosed BEFORE the sale that this vehicle had a known issue and that BMW didn’t currently have an authorized solution for it, I could have made an informed decision about whether I wanted to buy it. Instead, I paid full price for what was represented as a brand-new BMW and received a vehicle that wasn’t functioning properly from the day we got it. I didn’t spend this kind of money to become part of BMW’s product testing program while they investigate a problem they already knew existed. BMW has our money. We have a brand-new X3 that was broken from day one, has already been taken in for service, and was returned to us without being repaired because BMW won’t authorize a fix. And somehow, even the BMW loaner they gave us was broken. I’ve owned this BMW for approximately two weeks, but it didn’t take two weeks for it to break. IT WAS BROKEN WHEN THEY SOLD IT TO US. Completely unacceptable. This has been an absolutely terrible introduction to BMW ownership. Avoid this dealership and BMW at all costs. More

I have experienced a very friendly relationship atmosphere at the BMW dealership in Wesley Chapel, FL. Andrew Powell was the salesman who leased me my 2021 BMW X3, bought it after the end of the le atmosphere at the BMW dealership in Wesley Chapel, FL. Andrew Powell was the salesman who leased me my 2021 BMW X3, bought it after the end of the lease. My last serviceman Mr Ryan was very friendly too. I am very satisfied with BMW staff. Thank you. More

The absolute best dealership I have ever worked with! Their customer service is absolutely top-notch! Cannot say enough wonderful things about them! Their customer service is absolutely top-notch! Cannot say enough wonderful things about them! More

Excellent facility with true professionals. Extremely knowledgeable with BMW automobiles. They worked in a timely manner and kept me informed of there progress with my car. Extremely knowledgeable with BMW automobiles. They worked in a timely manner and kept me informed of there progress with my car. More

We had an appalling experience with this service department. We brought our vehicle in for an oil change and were told it would take 2.5 hours which was unreasonable, but we decided to wait. ​Over department. We brought our vehicle in for an oil change and were told it would take 2.5 hours which was unreasonable, but we decided to wait. ​Over 4 hours into waiting, service advisor Harley Kaelar walked up and said, "Congratulations, you’re my longest waiting customer today," as if wasting our entire day was a joke. ​I took my keys and walked out. When I got inside my car, I found a technician's lighter left in my vehicle. Were employees smoking inside a customer's car?! When I confronted the service manager, he stuttered and couldn't form a coherent sentence to explain why a mechanic's lighter was sitting in my car. ​Our household is a 3-BMW family. Because of this total lack of accountability and professionalism, this dealer just lost the sale of a new X5, our X7 lease return/trade-in, and all future service business across our entire garage. Look elsewhere for sales and service. More

Very disappointed with this dealership. I purchased a used vehicle that was not properly inspected before being sold. Within the first year, I had to replace the tires and brakes, and I lat I purchased a used vehicle that was not properly inspected before being sold. Within the first year, I had to replace the tires and brakes, and I later discovered that a routine maintenance inspection had not been completed. I contacted the dealership about these issues and never received a response. After purchasing three vehicles from this dealership, I expected better service. I will not buy from them again and cannot recommend them to others. More

The service and waiting area were amazing clean. Staff was friendly, courteous and knowledgeable. Understood my needs. Staff was friendly, courteous and knowledgeable. Understood my needs. More