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BMW of Ocala
Ocala, FL
601 Reviews
At BMW of Ocala, we’ve made cultivating a community one of our number one priorities since we opened our doors — over a decade ago. We’ve done our best, with the help of our other Gettel dealerships, to provide the best resources and training to our capable staff so our guests can have the ultimate experience when they visit us. Since we’ve put so much time into ensuring that each and every one of our team members has the proper training, we love seeing their success and the sense of belonging and family that has developed here.
This feeling extends into our community and helps us to serve you better. In fact, the BMW Headquarters has recognized our dealership with an Excellence in Sales Award for putting the needs of our guests first. There were 3,100 nominated dealerships across 85 different countries, and we were one of the six dealers in the world to win this category — talk about an accomplishment. We’re proud to be awarded this unique title and will continue to serve our guests in the best way possible, the Gettel way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 1:30 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 601 reviews
June 03, 2024
One tire had as slow leak. BMW Ocala came and picked up the car. The tire had a nail in it and was replaced. I bought the car from BMW Ocala along with their tire/wheel insuran BMW Ocala came and picked up the car. The tire had a nail in it and was replaced. I bought the car from BMW Ocala along with their tire/wheel insurance. The tire replacement cost me nothing. The car came back freshly wash, including the wheels. They did a great job. More
by d33333333
Employees Worked With
Robert Czaplicki
Helpful June 01, 2024
Alex is amazing. Pleasant, professional, thorough, and patient. Meeting with Alex at the delivery of our new BMW 5 really enhanced our buying experience. The technolo Pleasant, professional, thorough, and patient. Meeting with Alex at the delivery of our new BMW 5 really enhanced our buying experience. The technology in this vehicle is incredible, but it can be overwhelming. Alex made sure we we had the basics so that we could begin enjoying the vehicle immediately and provided a solid foundation for future exploration of its capabilities. More
by Van
Employees Worked With
June 01, 2024
Working with Jesse at BMW of Ocala was a great car buying experience. He was professional, incredibly knowledgeable about the vehicles, answered all our questions patiently, and never pressured us. He really experience. He was professional, incredibly knowledgeable about the vehicles, answered all our questions patiently, and never pressured us. He really listened to what we wanted and helped us find the perfect car. His follow up was excellent. There were no unpleasant surprises. Jesse made sure there were no miscommunications or misunderstandings during the entire process. A wonderful experience from our first visit to dealership to when we drove away in our new car. More
by Van
June 01, 2024
Malcolm is extremely knowledgeable and client-oriented. He goes above and beyond expectations to insure that we are more than satisfied. John Wheeler and Taylor Smith are also wonderful. They care for t He goes above and beyond expectations to insure that we are more than satisfied. John Wheeler and Taylor Smith are also wonderful. They care for their clients and make good on all they promise. More
by Celtic
Employees Worked With
June 01, 2024
I found a vehicle online at BMW of OCALA that I was interested in, called and was directed to Cesar Estrada-Garcia. Cesar confirmed availability and within minutes sent a very professional, full walk a interested in, called and was directed to Cesar Estrada-Garcia. Cesar confirmed availability and within minutes sent a very professional, full walk around video touching on all the highlights of the vehicle. He immediately understood my needs and goals and with the help of his staff, their knowledge, attention to detail and quick replies back made my vehicle purchasing absolutely flawless. He also went above and beyond to accommodate me with picking up the vehicle due to the fact I was out of state. It was well worth the flight down and seven hour drive home! I highly recommend Cesar Estrada-Garcia to anyone looking for a stress free and relaxed vehicle buying experience! Thank You Cesar! Joe C. - Conway, SC More
by Joe Castellani
May 27, 2024
Amazing experience at the dealership. Malcolm, Frank and John are great. Timely responses and good customer service. Malcolm, Frank and John are great. Timely responses and good customer service. More
by OrlandoBuyer
May 27, 2024
Easy to do business with! The best car buying experience I’ve ever had! The service department is second to none also. James is a great salesperson and makes the whole proc The best car buying experience I’ve ever had! The service department is second to none also. James is a great salesperson and makes the whole process very pleasant. More
by Bette
May 24, 2024
James was wonderful, professional, and a great ambassador for the dealership. The finance department, however, was awful and really marred a good experience. Had to wait almost an hour to sign paperwor for the dealership. The finance department, however, was awful and really marred a good experience. Had to wait almost an hour to sign paperwork. Finance rep was totally oblivious to customers waiting and couldn't have cared less. Result was that I missed and important meeting that evening in Fernandina. Entire time to pick up a used car (which had been paid for in advance with a wire transfer) took nearly two hours. James, the sales rep, was clearly troubled and embarrassed, but there was nothing he could do. He tried heroically to cover for the finance folks. More
by corkyhoffman
May 22, 2024
The knowledgeable and positive approach that was employed by Malcolm, Jim, and the staff was the primary reason we bought the car. Thank you! Mark Wilson and Martha Richardson by Malcolm, Jim, and the staff was the primary reason we bought the car. Thank you! Mark Wilson and Martha Richardson More
by Markkwilson54
May 21, 2024
Malcolm met us at the door with a smile, was friendly, knowledgeable and never overbearing. The whole team was very professional and helpful. I felt like a VIP. I will travel to Ocala to make future purch knowledgeable and never overbearing. The whole team was very professional and helpful. I felt like a VIP. I will travel to Ocala to make future purchases. Thanks Malcolm and Ocala BMW/Porsche! More
by duggerlamb
