BMW/Mini of Coconut Creek

We've done business here for many years having bought/leased four vehicles. I was so happy with their customer service forward way of doing business that I'd drive an hour each way to go back for bought/leased four vehicles. I was so happy with their customer service forward way of doing business that I'd drive an hour each way to go back for service. Last month I went in and knew something was off. The service guy was absolutely padding my work order and I challenged him. I had to go back this week because the mechanic didn't reset the service due date in my car. I told the guy at the drive up check-in what I needed and he asked me if I had my service receipt??! Long story short I was lucky to get the scoop from someone that it was sold and everyone in virtually every department left. I will not be going back and I will be telling everyone I know that they should not go there under any circumstances. --- In order to post this the website required me to "Rate people I worked with" and it was one named sales guy, no option for service, so Sam Assisi I apologize to you, we've never met but I had to give you 1 star also. DealerRater please fix this problem. More

Your collision Claim Advisor, Yosbani "Geo" Ramirez, and the whole office team were extremely helpful and courteous. I received a warm welcome at reception, and Mr. Ramirez was able to have the problem fix the whole office team were extremely helpful and courteous. I received a warm welcome at reception, and Mr. Ramirez was able to have the problem fixed very quickly. It was a pleasure working with such a professional team. More

If you are an out of state buyer, by warned, they will scam you out of money. I own a marketing firm and I can tell you 100% this is a donest and crooked dealership form the word go. They charged me 510.0 scam you out of money. I own a marketing firm and I can tell you 100% this is a donest and crooked dealership form the word go. They charged me 510.00 per car for title, licence and fees and didn't send it to the tax collector. Then they said they would send a partial refund because their third party company charged them 300 instead of 196, that I also paid. They charged me over 2,800 in dealer fees and tried to scam me out of another 1, 020.00 fees that I already paid for. Be warned, don't trust a thing they say. More

It was absolutely horrible! I am expressing my dissatisfaction with BMWs service department which represents it new managment teams. I recently took my vehicle in for battery re I am expressing my dissatisfaction with BMWs service department which represents it new managment teams. I recently took my vehicle in for battery related concerns on Monday 06/10/2024 as I recently had work done on my car. During the visit they performed an inspection. The inspection had a few recommendations, however, this concern relates specifically to the front left headlight being out. I was quoted with a repair cost for a headlamp issue they brought to my attention for $750.00 which I agreed too soley based on the cost presented along with the battery replacement. I paid a total of $970 for my visit. I also paid an additional $211 for the prices of rental. Upon the completion of the repairs, my service advisor told me the car was ready. When I arrived to pick up my car, I noticed the warning headlight was STILL on after making payments. Since my advisor was off that day, I took the car and contacted her with pictures of the alert light malfunction as well as the light that I paid for NOT functioning. I was told that I would have to bring the car back in again to be inspected. After not having my car back for a period of time, I was inconvenienced but obviously I wanted the issue resolved since I already paid for it. I brought the car in again for the headlight issue to be presumably fixed and completed with what I paid for... The service representative is now bringing to my attention that the headlamp has additional issues which will cost $4000.00 to repair. This is very misleading to say the least at no point did anyone bring to my attention prior that there was even the possibility of additional repairs or that after replacing the bulb the light was still on. I tried to speak with service manager which only led to him yelling over me saying he can’t help me and possibily offering a discount off of the 4,000. If they knew there was additional work, why wasn’t it recommended? I believe the concern was misdiagnosed, had I been presented with the correct estimate of $4k, I would not approve the repairs at all.. I am not in a position to budget a $4k repair at the moment for a headlamp, and I am requesting a full refund for the incorrectly quoted repair. Sadly, a full month today, and still no refund or even an apology for the chaos! I am still driving around with a malfunctioning light. If I am pulled over and ticketed for this light malfunction they still would not take any accountability. This new staff does not seem to care or have any kind of established orde within reach. I’ve sent multiple emails and have not gotten one response. FURTHERMORE, had I not been the one to make mention of the malfunction of the light still being on, It would have been as if my car had actually been repaired!!! I agreed for my headlight to be replaced, paid for it, and received a loss of finances on my part. It's been a full month now, and BMW still has my money. More

Deal we made via internet including price sheet showing out of pocket and monthly payment changed once I arrived to pick up car. Despite written documentation and phone calls, also verifying deal meant not out of pocket and monthly payment changed once I arrived to pick up car. Despite written documentation and phone calls, also verifying deal meant nothing to dealership nor the GM who I spoke to. Very unethical , feel bait and switch occurred. We are elderly and hope others get better treatment More

I have purchase 3 vehicle and today my service experience was disater i will not return there is no servive and by the way when they brought me car it was the wrong car i was handed the keys i could of s was disater i will not return there is no servive and by the way when they brought me car it was the wrong car i was handed the keys i could of stole the car. and nobody was concerned do not use this dealership More

I am very happy with my almost new pre-owned Lexus. After some respectful negotiating, I purchased a diamond in the rough at a very fair. Throughout the buying process my Client Advisor, Fred Tranchant After some respectful negotiating, I purchased a diamond in the rough at a very fair. Throughout the buying process my Client Advisor, Fred Tranchant was a pleasure to work with, efficient, courteous and informative every step of the way. He is one of the most honest and professional sales people I have ever encountered. The so-called money girl, Jeanette was very sweet and made even the final paperwork and funds transfer painless. I highly recommend these folks and would purchase from them again.. More

I hope I never have to buy a car anywhere else. Kendry Candelario & Jeremy Behar gave me the absolute best car buying experience I've ever had...and I'm a car enthusiast who does this sort of thing Kendry Candelario & Jeremy Behar gave me the absolute best car buying experience I've ever had...and I'm a car enthusiast who does this sort of thing often for myself as well as friends and family. I know exactly where the typical frustrations and challenges can show up in the car buying process and there was ZERO of any of that from start to finish. Quite the opposite. They made it fun and easy. Beyond that, Kendry absolutely bent over backwards from the first text message to the moment I drove off; staying late, going in early, working fast across time zones with me, and pulling off what was admittedly an unfair ask to work around my schedule. All the way through the process to the finance office experience with Lamar Love, which was a value-add and enjoyable conversation based on tailoring the discussion to my specific situation and needs, not just pushing a host of combo's of added products, was great. It's the only time I've walked out with extended coverage because it's the only time it was catered so closely to what I valued that it made sense. I also walked out with my dream car at the best deal I found anywhere (and I looked everywhere), all with ease and zero headaches. These guys take customer service to a new level and operated with genuine integrity from start to finish. Next time I need a new car, I'm coming back here...even if I have to travel in from somewhere or wait for them to get their hands on what I'm looking for. My experience with them was that good!! More

We had a very positive experience in purchasing a car with Ricardo Saboia’s help and with some assistance from his manager, Jaime. We would buy another car from them in the future. with Ricardo Saboia’s help and with some assistance from his manager, Jaime. We would buy another car from them in the future. More

I appreciate Frantz for helping me gettin g my dream car - That is a great birthday gift from my husband - That is a great birthday gift from my husband More