Toyota Direct

Relocated to Columbus with my 2018 Toyota Four Runner after having awesome service in Dallas since I bought it. Took it to Toyota Direct to simply have the tires rotated and balanced, no issues other th after having awesome service in Dallas since I bought it. Took it to Toyota Direct to simply have the tires rotated and balanced, no issues other than small normal vibration after time and a long trip. They totally screwed up my truck to the point it couldn't be driven due to how bad it shook. Was a nightmare trying to get some help, even the General Manager Ryan was NO HELP. I did get it back in and they committed to fixing it, the service rep admitted that they must have done something because it was not like that when brought it. I got the truck back still not fixed and then no response from General Manager or anyone....totally blew me off. I filed a formal complaint with Toyota and they were great but the lady that does customer service at the dealership simply ignored it....Toyota felt bad but since it is privately owned they couldn't force customer service. I had to go to another place and it cost me $800 to get the issue resolved that was caused by the mechanic at Toyota Direct. I will never be back there and have told everyone my experience. HORRIBLE place to deal with....and for them to ignore Toyota Corporate....WOW!! More

Car had mechanical issues, called them 5 days after I bought it and they said they would only fix it if I paid repair costs. bought it and they said they would only fix it if I paid repair costs. More

We bought a new 2020 Tacoma about two months ago. The whole process was smooth and hassle free. Jacob Early was our salesman. He is a true pleasure to work with. We would definitely buy from Toyota Dire whole process was smooth and hassle free. Jacob Early was our salesman. He is a true pleasure to work with. We would definitely buy from Toyota Direct again. More

We found thru working with Sean Stevenson that we were in and out in less than 24 hours with keys in hand, Sean had notified us another we were looking at was sold but he recommended another vehicle and gave and out in less than 24 hours with keys in hand, Sean had notified us another we were looking at was sold but he recommended another vehicle and gave an accurate and detailed description of the vehicle, which made the process a lot easier. We also found a clerical error on our paperwork, Sean got it corrected immediately (he could've said the paperwork has already been signed), he also got minor issues fix the next day prior to picking up the vehicle. If you want a no nonsense, honest, down to earth sales experience, then go see Sean Stevenson. More

Worest place ever come again. This is second time broke my heart they told me you have engine problem which they lied.last year they change oil after i left place oil was leaking. my heart they told me you have engine problem which they lied.last year they change oil after i left place oil was leaking. More

The worst experience i have ever had i bought the car within days i noticed the car was havinf transmission issues Nathan Weekes said it was because a small engine and i knew it was something else wrong within days i noticed the car was havinf transmission issues Nathan Weekes said it was because a small engine and i knew it was something else wrong so i was going to ride it out because i thought for a second he was right.WRONG 2 days ago my transmission is completely messed uo having trouble shifting so i go to auto zone 2 find out the mileage is double what my car is to find out the dashboard has been messed with 🤦🏼‍♀️ And they cant do anything for me my car doesnt even back up 🙃 More

I had an absolute horrible experience with Nathan Weekes at this dealership. He did not listen to any of requests about financing needs. Clearly disregarded everything I stated to him via texts. I CLEARLY s at this dealership. He did not listen to any of requests about financing needs. Clearly disregarded everything I stated to him via texts. I CLEARLY stated I did not want them running my personal information through their entire banking partners. My credit is not bad, I have paid as agreed debt due to being laid off for a few months due to COVID-19 that I’m actively paying off on time. My Equifax credit report alone had 13 credit inquiries and counting. I haven’t even checked my other two reports yet. I had a WELL qualified co-signer who was willing to go on the loan. After he couldn’t get me approved on my own, he stopped all communication to further help make the deal happen. He was very disrespectful and disregarded my requests to its entirety. My co-signer and I went to Germain and purchased a vehicle from them yesterday! The experience was fantastic and all of my requests were honored! Thank you, Mr Jackson for setting a great example for your dealership and not treating customers like Mr. Weekes did. More

Buyer Beware *BUYER BEWARE* read the reviews before dealing with this dealership!!! Dealing with Nathan Weekes was very unpleasant to say the least. I was trying t *BUYER BEWARE* read the reviews before dealing with this dealership!!! Dealing with Nathan Weekes was very unpleasant to say the least. I was trying to purchase a vehicle from their dealership out of state. In my past experiences communication has to be top notch. When I asked for pictures of the seats because they looked like the leather was stained he sent me the pictures with dark stuff all over. (attached) I asked if that was soda and he said there was no dark stains. As you can see from the picture there was. When asked about if he knew what damage as reported by Carfax the vehicle was in, he kept saying it has a clean Carfax report and no accidents. I asked for him to send the 160 pt. Inspection and he took a picture on his phone and sent it to me. I told him I could not read it on my phone and asked to have it scanned to my email. He took another picture on his phone and he texted me again. When trying to explain if they would hold the vehicle on their lot after payment he kept saying they don’t hold cars. I told him I understand but after payment of the vehicle could they hold it for a week after to wait for transport. Weekes then said they won’t pay for transport and I have to come out there to drive it home. I was at a loss for words. Weekes continued to talk over me when I was trying to explain what I meant by a transport company that I would pay for to pick up the vehicle. He told me they are not moving on the price and it is all ready low and they get lots of calls on this car. I explained the vehicle has been on their lot since February and if they did get lots of calls it would be gone. 3 days later the price is reduced by 1,000. I called back to speak with someone else and this new guy understood what I needed. When I hung up the phone I got a call from Weekes. I explained that him and I are having communication issues and I would rather speak to someone else. Weekes kept saying I can help you. I asked Weekes for the tread depth on the tires and he sent me a picture of the tires (attached) And told me the Thread is in good condition. Buying 20” tires is expensive and would like to know where we are at. I asked where the brakes where at and got nothing. I called back to talk with the manager or supervisor and got sent to a voicemail. Left my name and number and have heard nothing back. More

Inquired about a vehicle and was contacted first thing the next morning. I was told that I needed to call before coming to look at vehicle so he could make sure the vehicle was there (not sold) and to hav the next morning. I was told that I needed to call before coming to look at vehicle so he could make sure the vehicle was there (not sold) and to have it sanatized. This was on a Monday and I couldn't make it up there that day. I called Tuesday afternoon and said I would be driving up. Chris is who I was talking to, he was off at the time but I should speak with Rich. When I got to the dealer, the vehicle was being brought up front. I went in and asked for Rich he met me outside at the vehicle and informed me the the vehicleaning was being sold .I asked why nobody called me to let me know. Long story short I wouldn't make a trip to that dealer ever again. Called Internet manager and basically said they" don't hold vehicles for people. I wasred 3 hours of driving for nothing More

I rely on Chris Grossman My husband and I have purchased several Toyotas at Toyota Direct. And we have had the service on all of them by Chris Grossman and his team. Now tha My husband and I have purchased several Toyotas at Toyota Direct. And we have had the service on all of them by Chris Grossman and his team. Now that my husband has passed, I rely on Chris more than ever to keep me informed of what my car needs. Chris is so kind and will explain things about my car that I don't understand. More