Rosaly Bermudez
Rosaly Bermudez at Lexus of North Miami
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Rosaly Bermudez

Finance Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.4
49 Reviews
4.4

49 Reviews

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49 Reviews of Rosaly Bermudez

January 09, 2025

Dealership Rating
Employee Rating

Waiting time was too long and repair progress and final completion notifications was also slow. More

by SAUNDERS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Lexus of North Miami responded

I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. We will be sure to discuss this as a team so that we can improve our process going forward. If there's anything else you'd like to discuss, please feel free to reach out to me. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

December 02, 2024

Dealership Rating
Employee Rating

Wow. .. just Wow... It was my first time working with Eric at The service department, but although I was happy with my former service advisor, I'm even hap More

by Alma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alcala , Eric. Service Advisor

Dec 03, 2024

Lexus of North Miami responded

Alma, we're delighted to hear that Eric exceeded your expectations at Lexus of North Miami! It's fantastic knowing he provided such exceptional service. We look forward to assisting you again in the future!

October 01, 2024

Dealership Rating
Employee Rating

Had a great experience with Cesar, Rosie and Matthew truly recommend this dealer. They were all very helpful!! More

by vanessam21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Silva, Cesar Alcala

Oct 01, 2024

Lexus of North Miami responded

Thank you for the recommendation! We're delighted to hear Cesar, Rosie, and Matthew provided such helpful service at Lexus of North Miami. Enjoy your new ride!

October 18, 2023

Dealership Rating
Employee Rating

RUN AWAY ! !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an i More

by Sarhan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Alfred Utset, Demetri Melekos , Dulce Perez

Oct 20, 2023

Lexus of North Miami responded

Sarhan, I'm truly sorry to read about your experience. It's clear that we've fallen short of not only our standards but yours as well and for this, we apologize. We aim to provide a smooth transaction process and it seems like there were several missteps along the way in your case which is concerning. I'd appreciate an opportunity to discuss these matters further with you directly if you're willing - please reach out at your earliest convenience so we can address each point raised here properly. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

June 07, 2023

Dealership Rating
Employee Rating

He’s definitely the goat. You can tell he’s about business the real deal … 10/10 ;) More

by Tamp yung
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Verneuil

Jun 07, 2023

Lexus of North Miami responded

Thanks for the awesome feedback for the Lexus of North Miami team!

January 08, 2023

Dealership Rating
Employee Rating

Hello, this is my second review. I gave three stars in the first one, now I give one. They had to transfer the plates of my old car to the new one. But they order new ones. I did not More

by laimis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 09, 2023

Lexus of North Miami responded

Thanks for taking the time to leave your feedback. We strive for a seamless experience for our customers and apologize that your daughter had a difficult time renewing the temporary plates. We want to make things easy but I regret that we let you down. Please reach out to me when you have a moment, and I will see what I can do to help. Brittany Stillwell - Customer Relations Manager - 786-528-3788

December 13, 2022

Dealership Rating
Employee Rating

Debería existir calificación de 100 estrellas y ella se llevaría 200, muy amable, profesional, diligente y entregada. Se preocupa, y ocupa, de tu caso como si fuera de ella misma. Que si le compraría otro More

by maritzaccm1808
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Morrone

Dec 13, 2022

Lexus of North Miami responded

Maritza, gracias por la reseña! Queremos lo mejor para nuestros clientes y es fantástico oír que tuvo una buena experiencia trabajando con nuestro equipo. Apreciamos el apoyo y esperamos volver a verle en Lexus of North Miami!

December 04, 2022

Dealership Rating
Employee Rating

Maria Morrone 💕🙏 Es increíble persona,vendedora honesta y muy buena en su trabajooo!!! Trabaja con amor y demaciada entrega!! Se la recomiendo pregunten por ella por eso le doy 5 estrellas pq ella se merec More

by marcela2131
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Morrone

Dec 05, 2022

Lexus of North Miami responded

Marcela, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Maria y el equipo Lexus of North Miami. Apreciamos el apoyo y esperamos volver a verle en el futuro!

August 04, 2022

Dealership Rating
Employee Rating

Horrible! !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back More

by payne.david
Customer Service
Recommend Dealer
No

Other Employees Tagged: Jose Almonte, Demetri Melekos

Aug 09, 2022

Lexus of North Miami responded

David, Allow me to apologize for any issues you've run into trying to receive your refund. It is our mission to make sure our guests have a seamless buying experience and I regret that we've left you with a different impression. I think it would be best if you and I spoke directly so we can work towards a solution here. If I am unable to reach you, would you please consider giving me a call directly at (786) 528-3781? I look forward to speaking with you. Viviana Almog - Customer Relations Manager

Aug 21, 2022

Lexus of North Miami responded

Thank you for giving us the chance to make things right and resolve your concerns. Have a great day.

Aug 20, 2022

payne.david responded

Thank you Viviana for making things right and resolving this issue so quickly

July 14, 2022

Dealership Rating
Employee Rating

Excellent service and attention. Personnel is prompt to assist and take care of your needs More

by josefinavillaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2022

Lexus of North Miami responded

Jose, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

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