Alfred Utset

Things did not start as well as initially anticipated. Thanks to Alfred and Jhan they were able complete the sale. Thanks to Alfred and Jhan they were able complete the sale. More

by dcesarone2 Verified Customer Verified Customer

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While car buying can be more stressful than a home purchase, the team at Lexus North Miami did a nice job of trying to destress it. Also the Finance and paperwork were very efficient. purchase, the team at Lexus North Miami did a nice job of trying to destress it. Also the Finance and paperwork were very efficient. More

by loskers2 Verified Customer Verified Customer

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So far, I have received excellent service at the Pre-Owned from the Managers. I cannot tell if the manager is in any of those photos, hard to identify but he was great! I think it was Alfred. Pre-Owned from the Managers. I cannot tell if the manager is in any of those photos, hard to identify but he was great! I think it was Alfred. More

by lizettemonty Verified Customer Verified Customer

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Frank was amazing and efficient! Ive been going to the lexus of north miami for years and have always been taken well care of! Thank you for everything! Ive been going to the lexus of north miami for years and have always been taken well care of! Thank you for everything! More

by mauiwaui18361 Verified Customer Verified Customer

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My experience began positively with Kelia. She was pleasant and professional. However, when it was time to discuss pricing, she returned with Alfred. Alfred introduced himself, shook my hand, She was pleasant and professional. However, when it was time to discuss pricing, she returned with Alfred. Alfred introduced himself, shook my hand, and asked whether I had been treated well by Kelia. I confirmed that I had. His next question was whether I wanted to look at a less expensive vehicle. I clearly stated that I was interested in the specific car I had selected. At that point, he abruptly responded, “I hope you find what you’re looking for out there,” effectively dismissing me rather than engaging in any negotiation. There was no attempt to discuss pricing, options, or terms. I have never been treated in such a dismissive manner at a dealership. I left immediately. What Alfred did not know is that I was fully prepared to make a purchase that evening. Instead, I was met with arrogance and a complete lack of professionalism. Customers who are serious and prepared to buy should be treated with respect and given the opportunity to negotiate in good faith. Unfortunately, that did not happen here. More

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Well organized and friendly. Knowledgeable about the Lexus products. Made the process stress-free experience. Knowledgeable about the Lexus products. Made the process stress-free experience. More

by cruz347 Verified Customer Verified Customer

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Amazing dealership and service lounge. The Germans need to take note. Great selection, easy buying process. Fair pricing. Staff is enjoyable to work with. Frank V. Sales Rep. Knows the ve The Germans need to take note. Great selection, easy buying process. Fair pricing. Staff is enjoyable to work with. Frank V. Sales Rep. Knows the vehicles well and provided Superb service. I am very happy with reception, processing, stock, purchasing, and ownership. More

by elisevenllc Verified Customer Verified Customer

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I bought a used Land Rover 2019 , I noticed before I bought it that the keyless locks were not working, so I told the sales man that they had to be fixed once I bought it. They told me to take it to th bought it that the keyless locks were not working, so I told the sales man that they had to be fixed once I bought it. They told me to take it to the dealer but they couldn’t fix it, who will fix this? More

by harmonynaturalevents Verified Customer Verified Customer

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It was a great pleasure dealing with the entire staff. Courtesy, availability and professionalism at the best ! Courtesy, availability and professionalism at the best ! More

by GIANNI.TALONI Verified Customer Verified Customer

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Amazing service for my new Lexus—smooth, professional, and stress-free. The team was professional and attentive from start to finish. Highly recommend! and stress-free. The team was professional and attentive from start to finish. Highly recommend! More

by Adaymar R Verified Customer Verified Customer

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