Alex Suarez
Alex Suarez at Lexus of North Miami

Alex Suarez

Finance Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

Contact Me
4.7
184 Reviews

Dealership Experience

12 yrs, 4 mos

Industry Experience

12 yrs, 4 mos

Specialties & Trainings

Lexus Master Certified Product Specialist

COSTCO Certified automotive specialist

Languages Spoken

English English

Spanish Spanish

Employee Video

4.7

184 Reviews

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184 Reviews of Alex Suarez

April 10, 2026

Dealership Rating
Employee Rating

So far, I have received excellent service at the Pre-Owned from the Managers. I cannot tell if the manager is in any of those photos, hard to identify but he was great! I think it was Alfred. More

by lizettemonty
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Alfred Utset

Apr 10, 2026

Lexus of North Miami responded

We're pleased to know that Alfred and the team provided you with such excellent care at Lexus of North Miami. Thank you for your business!

April 06, 2026

Dealership Rating
Employee Rating

Quiero destacar la excelente atención y el alto nivel de profesionalismo brindado por César Alcalá . Desde el primer contacto, demostró un trato respetuoso, transparente y enfocado en entender mis necesidad More

by yoandraed90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alcala

Apr 07, 2026

Lexus of North Miami responded

Gracias por compartir su experiencia con César y el equipo! Nos alegra saber que se sintió bien atendido de principio a fin. Bienvenido a la familia Lexus of North Miami!

April 04, 2026

Dealership Rating
Employee Rating

This was a very difficult experience. Both Frank and Alex did not follow up and were difficult to work with. Also the vehicle was delivered with shipping packaging still in the car and More

by JUJU28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Frank Vidal

Apr 14, 2026

Lexus of North Miami responded

I'm sorry to hear about the challenges you faced during your visit, particularly in regard to cleanliness and communication. We aim for a seamless and pleasant customer experience, but it seems we let you down. If you could please reach out directly, I'd love to discuss this further and see how we can make things right. Thank you, Sean Kamal - General Sales Manager - 786-528-3779

March 29, 2026

Dealership Rating
Employee Rating

Diego made my experience a great one and I would absolutely recommend him and Lexus of North Miami. More

by claudiadocampo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Camboni , Jonathan in Service

Mar 30, 2026

Lexus of North Miami responded

Hi Claudia, thanks so much for taking the time to leave Lexus of North Miami a great review! Diego will appreciate your kind words.

March 29, 2026

Dealership Rating
Employee Rating

Great experience at Lexus of North Miami Beach. The staff was friendly, professional, and made the process quick and easy. Highly recommend! More

by yanetcollazo1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jhan Suarez

Mar 30, 2026

Lexus of North Miami responded

We're delighted to see your recommendation! Thank you for choosing Lexus of North Miami, and we hope to assist you in the future.

March 22, 2026

Dealership Rating
Employee Rating

Harry was outstanding. He clearly explained available features before buying the car and taught me how to use them in my new car. More

by jrweiss1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 23, 2026

Lexus of North Miami responded

We are happy to hear Harry made your experience smooth and insightful at Lexus of North Miami. Safe travels in your new car!

February 03, 2026

Dealership Rating
Employee Rating

Well organized and friendly. Knowledgeable about the Lexus products. Made the process stress-free experience. More

by cruz347
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfred Utset, Frank Vidal

Feb 04, 2026

Lexus of North Miami responded

Thank you for sharing your experience with our team! We hope to see you again at Lexus of North Miami. Take care!

December 29, 2025

Dealership Rating
Employee Rating

I've been a client of Lexus of North Miami for over 10 years and the entire team is amazing. They make the buying experience a pleasurable one. More

by diegomsaenz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 30, 2025

Lexus of North Miami responded

Thank you for being a part of our family for over a decade and for your kind words. We genuinely appreciate your loyalty and look forward to many more years together. We wish you many safe and happy miles ahead!

December 26, 2025

Dealership Rating
Employee Rating

BEWARE OF THIS DEALERSHIP. ... No need for me to write my opinion and experience as all you need to do is go read all the existing bad reviews this dealership has which have alr More

by KAM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 16, 2026

Lexus of North Miami responded

I'm really sorry to hear about your negative impression and the issues you've experienced. We take all feedback seriously, and it's concerning to see such dissatisfaction. If you're open to discussing this further, I would appreciate the chance to understand what happened and see how we can make amends. Please feel free to reach out directly at any time. Thank you, Sean Kamal - General Sales Manager - 786-528-3779

Feb 16, 2026

KAM responded

First, it's not an impression, it's an actual fact of my experience!!! I copied you personally on every email I sent describing my issues never hearing back from you or the owner or the President of the company who was also cc'd on ALL my emails , not once and you want to discuss the situation NOW, after 2 months??? No wonder your team is as incompetent as they are, they learned from you or Craig Zinn (Founder), or Tony Stampone(President of the dealership) who were all copied on my emails and also NEVER had the curtesy to write and email or even an apology. In all fairness, all anyone has to do before considering buying a vehicle from you guys is go online and see the incredibly high amount of dissatisfied customers who have left reviews after dealing with your team. They all sound extremely similar. When you see that many complaints, that's typically called a CLUE and a WARNING to STAY AWAY!!! There are literally thousands of Lexus dealerships, stay away from this headache!!! Again, buy from Lexus of North Miami if you want to deal with a complete group of incompetent people, who literally go out of their way to lie, deceive, stretch the truth and in my personal experience, keep your car there at the dealership two weeks after they received the $87,000.00. I will end by saying, I had to consult my attorney and threaten legal action if I dint receive my car within the week. Interesting after that, things started to move in my direction. I didn't accept the discount offer they offered me not to publish negative reviews. It was way more important to me for everyone to learn of this group then the $500 discount you guys were offering to stay quiet. STAY AWAY FROM THIS GROUP UNLESS YOU LIKE BEING TREATED LIKE YOU'RE DOING THEM A FAVOR....

December 18, 2025

Dealership Rating
Employee Rating

Excellent costumers service, very good price, the best in South Florida. I recommend this dealer 100% 👍🏻 More

by santamariajulia12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2025

Lexus of North Miami responded

Thank you for recommending Lexus of North Miami, Maria! We're so pleased to hear you had a 5-star experience and found our pricing competitive.

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