Dealership Experience
11 yrs, 3 mos
Languages Spoken
English
Spanish
78 Reviews
Write a Review78 Reviews of Roman Santana
August 23, 2026
Very friendly and professional. Courteous at all times. It was a positive experience from beginning to end. Courteous at all times. It was a positive experience from beginning to end. More
Other Employees Tagged: Amauri Rosario , Guillermo, sales
August 12, 2026
Great location and excellent customer service. Place was clean and comfortable while i was waiting for my car. Place was clean and comfortable while i was waiting for my car. More
Other Employees Tagged: Lev Bargraser
July 17, 2026
Always great service at North Miami Beach Lexus. This isn’t our first car from there. This isn’t our first car from there. More
Other Employees Tagged: Alex Suarez, Luis Portillo
April 17, 2026
I am a returning Lexus customer and recently leased a 2026 Lexus NX 350h from Lexus of North Miami. Unfortunately, my experience has not been satisfactory. In March, I completed a credit application t 2026 Lexus NX 350h from Lexus of North Miami. Unfortunately, my experience has not been satisfactory. In March, I completed a credit application to secure agreed lease terms while the vehicle was in transit. When I came in to finalize the deal in April, the terms were changed, resulting in a higher cost than originally discussed. Additionally, I was told my license plate was inactive and had to purchase a new one for $175. After visiting the DMV, I confirmed the plate was actually active and transferable at the time, meaning this charge was unnecessary. I have attempted to contact the dealership to resolve these issues but have not received a response. I am posting this in hopes that management reviews this situation and reaches out to resolve it properly. More
Other Employees Tagged: Yairon H Napoles, Anna Kaloshina , Joaquin Castillo
April 17, 2026
Lexus NM is literally the best dealership hands down! The entire experience is top notch. I’ve been dealing with them for the past 9 years The entire experience is top notch. I’ve been dealing with them for the past 9 years More
Other Employees Tagged: Alex Suarez, Angel Rodriguez, Rosaly Bermudez, Jhan Suarez , Bobby Rahmani
November 21, 2025
Everyone at Lexus of North Miami was great. Kayla did an absolute amazing job.. I was very satisfied with the service. Kayla did an absolute amazing job.. I was very satisfied with the service. More
Other Employees Tagged: Alfred Utset, Jeffrey Disla , McKayla.
October 29, 2025
UNABLE TO SPEAK WITH HEAD OF SERVICE DEPARTMENT. NOBODY CALLED ME BACK REQUESTED CONFIRAMATION OF A LOANER VEHICLE BECAUSE I NEED TO COME BACK TO THE SERVICE DEPARTMENT TO TROBLE SHOOT THE ALARM NOBODY CALLED ME BACK REQUESTED CONFIRAMATION OF A LOANER VEHICLE BECAUSE I NEED TO COME BACK TO THE SERVICE DEPARTMENT TO TROBLE SHOOT THE ALARM SYSTEM GOING OFF DURING DRIVING THE CAR AND WHEN I APPROACH THE VEHICLE. More
Other Employees Tagged: Sean Kamal, Danielle Contaldi, Velianet Hernandez
October 29, 2025
Exceptional to say the least they truly fight hard to make the best veichle fit your needs. That staff at Lexus of North Miami are also very professional and always fulfill a deal that both satisfy the make the best veichle fit your needs. That staff at Lexus of North Miami are also very professional and always fulfill a deal that both satisfy the client and sales personal More
Other Employees Tagged: Danielle Contaldi, Jade Munoz , Jonathan Vellon
October 21, 2025
Lexus of North Miami is really good. Diego and Roman were very friendly and professionals, they made every effort to obtain my desired numbers. I highly recommend this dealer. Diego and Roman were very friendly and professionals, they made every effort to obtain my desired numbers. I highly recommend this dealer. More
Other Employees Tagged: Qudus Ijelu, Diego Camboni

