Ramon Cabrera

I'm excited to write this review, especially because of my experience with Sierra. In the dealership industry, Sierra is a one of a kind gem. Her intentions are genuine and she truly cares about people. my experience with Sierra. In the dealership industry, Sierra is a one of a kind gem. Her intentions are genuine and she truly cares about people. During my car shopping process, I had so many bad experiences with dealerships and their tricks and gimmicks, including one of your sister locations in Hollywood. There was one specific car I wanted and I knew it was the one for me. I called to confirm the vehicle was available since it was quite a distance away. I also discussed pricing and I made it very clear that I wasn't coming just to look at the car. I was coming prepared to buy it that same day. I had all my paperwork ready. Unfortunately, the Hollywood dealership told me the car was there when it actually wasn't. It was at Lexus of North Miami. They simply wanted to get me into their dealership so they could try to sell me something else. After driving all that way only to leave disappointed, I decided to call Lexus of North Miami for closure. I simply wanted to know whether the Hollywood dealership could have arranged to transfer the vehicle. At that point, I had no intention of driving all the way to North Miami only to experience more tricks and gimmicks. That's when Sierra answered the phone. My first impression was that she was incredibly friendly. However, after everything I'd been through, I was skeptical because the internet salespeople at the other dealership were also friendly before they misled me. I asked Sierra about the process of transferring a vehicle between dealerships, but I ended up telling her my entire experience with the Hollywood location. Instead of simply answering my question and moving on, Sierra did something I wasn't expecting. She didn't just sympathize with me. She genuinely empathized with my situation. She listened patiently while I vented and made me feel heard. It honestly felt like she was grieving the experience with me rather than trying to make another sale. After listening, she looked up the vehicle and confirmed it was indeed at Lexus of North Miami. She asked if I'd like to come see it. I explained that North Miami was too far for me to risk another disappointing experience. She immediately offered to Uber me to the dealership. I also told her I had a strict out the door budget. She said she would speak with her team and see what they could do. I told her if they could make it work, I was ready to buy the car immediately. Sierra kept every promise she made. In less than 24 hours, she arranged my ride, got my deal approved, and even sent me a video of the car after, had it washed so it would be ready when I arrived. I'll admit I was still nervous. I wondered if everyone else at Lexus of North Miami would be different from Sierra. I worried that once I sat down with the finance department, the proposal would suddenly change like it had at other dealerships. I couldn't have been more wrong. Working with Ramon Cabrera was just as great. He explained everything clearly and there were no tricks, gimmicks, or surprises. Everything was exactly as Sierra had promised. He was just as authentic as Sierra, and I truly appreciated that. It was also wonderful finally getting to meet Sierra in person after everything she had done for me. The cherry on top is that my new license plate says SIER10, so I'll never forget her. From the first phone call until I drove away in my new car, Sierra made the entire experience stress free. She restored my faith that there are still honest and caring people in the dealership industry. Thank you Sierra, Ramon, and everyone at Lexus of North Miami for making what started as a frustrating experience end with a dream come true. More

by ehsinat Verified Customer Verified Customer

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My experience was pleasant, it was a joy, they did great! thank you very much! thank you very much! More

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Fantastic experience. Large inventory, everyone is very knowledgeable, and will make sure you leave happy. Thank you! Large inventory, everyone is very knowledgeable, and will make sure you leave happy. Thank you! More

by risaac86 Verified Customer Verified Customer

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Andrew was fantastic! He helped me through the buying process and it was completely flawless… Andrew also helped me initially get into the lease on a car I absolutely love He helped me through the buying process and it was completely flawless… Andrew also helped me initially get into the lease on a car I absolutely love, He is patient, thorough, knowledgeable, and was attentive to every detail and question I had. More

by kacarrillo Verified Customer Verified Customer

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Ramon the manager was amazing, super helpful and nice, would highly recommend anyone to come here. would highly recommend anyone to come here. More

by RCABRERA3 Verified Customer Verified Customer

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Was very happy and very knowledgeable keep me updated with my car jeep up the woodwork great service Thank you with my car jeep up the woodwork great service Thank you More

by trotterdc50 Verified Customer Verified Customer

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Hello Exceptional maintenance service . fast.professional. and courteous. Lexus truly values and respect their customers. fast.professional. and courteous. Lexus truly values and respect their customers. More

by Y.LORENZOCUBA Verified Customer Verified Customer

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Harry is the best salesperson, I think this is my 4th car leaded with him. Excellent service leaded with him. Excellent service More

by jaime11 Verified Customer Verified Customer

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You’re acting like starving sharks dishonest people I won’t never buy anything from Lexus ever again won’t never buy anything from Lexus ever again More

by navahwolff Verified Customer Verified Customer

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Lexus of North Miami took good care of me and got me into the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again More

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