Roman Santana
Roman Santana at Lexus of North Miami
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Roman Santana

Sales Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.3
59 Reviews

Dealership Experience

9 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.3

59 Reviews

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59 Reviews of Roman Santana

March 15, 2025

Dealership Rating
Employee Rating

Lexus of North Miami took good care of me and got me into the car I wanted! Used car manager worked with me on the price to a point where both sides were happy. Would recommended them again More

by KON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 16, 2025

Lexus of North Miami responded

We're delighted to hear that our team at Lexus of North Miami provided you with a great experience and helped you get the car you wanted. It's wonderful knowing both sides were happy with the deal, and we appreciate your recommendation!

February 28, 2025

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Employee Rating

They keep emailing me, I have never been there. I don't drive a lexus. I am not in miami. More

by leoruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 31, 2025

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I have been with Lexus since it was county line Lexus Qudus sold me many of my previous Lexus‘s in the past there , now he is in finance at Lexus of North Miami. My experience with Luis Portillo in this More

by CRUBIO1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2025

Lexus of North Miami responded

We're delighted to have you back with us at Lexus of North Miami and thrilled that your experience with Luis, Bobby, and Roman was exceptional. It's great to hear how much you value our team's dedication to customer care. Thank you for recommending us; we're proud you're part of the Lexus family again!

January 12, 2025

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Anna Kaloshina was a fantastic sales manager. Extremely professional and very personable. She took time with me while I made a decision as I text drove several different vehicles. When it came t More

by amandaperry5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 13, 2025

Lexus of North Miami responded

Amanda, we're delighted to hear that Anna provided you with such a positive experience at Lexus of North Miami. It's great to know she made the process comfortable and enjoyable for you. Thank you for sharing your feedback!

December 31, 2024

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Employee Rating

Excellent customer service Jorge Frontier helped me out and he was absolutely amazing highly recommend . More

by Judy Vasallo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Frontier, Ramon Cabrera

Jan 02, 2025

Lexus of North Miami responded

Judy, thank you for recommending Jorge and the team at Lexus of North Miami! We're delighted to hear about your excellent experience with us.

December 13, 2024

Dealership Rating
Employee Rating

I had a fantastic experience with the sales team at Lexus of North Miami. Everyone was incredibly friendly and helpful, making the entire process smooth and stress-free. A special shoutout to Anna Kaloshina More

by JACOBO J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramon Cabrera, Anna Kaloshina

Dec 16, 2024

Lexus of North Miami responded

Jacobo, we're delighted to hear about your fantastic experience with Anna and the team at Lexus of North Miami! It's wonderful that you found the perfect vehicle in such a smooth process. Enjoy your new car, and thank you for recommending us!

December 04, 2024

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Employee Rating

My experience with your dealership was very stress free. Andrew was very knowledgeable ,kind and transparent. He listened to my wants in a new vehicle and was instrumental in seeing my wants come to fruitio More

by bjnardlove
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Abe Omar, Andrew Amuah-Niamkey

Dec 04, 2024

Lexus of North Miami responded

Thank you for sharing your positive experience with us at Lexus of North Miami! We're pleased to hear that Andrew and the team provided a stress-free and professional service. Enjoy your new vehicle!

November 30, 2024

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Employee Rating

Overall great service! Everything went well and everyone was very professional and nice! Will recommend More

by CRISTYR16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Lexus of North Miami responded

Cristy, thank you for recommending us! We're delighted to hear that your experience at Lexus of North Miami was positive and professional.

November 12, 2024

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Employee Rating

Best of the best dealer! They always give me everything I wanted! Isaac was wonderful and very kind! Thank you! See you on 32 months for 2028 new Lexus! More

by Lisandra B Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaac Rodriguez, Abe Omar

Nov 12, 2024

Lexus of North Miami responded

Lisandra, we're delighted to hear that Isaac and the team at Lexus of North Miami provided you with such a great experience! We look forward to seeing you again for your next Lexus adventure in 2028!

November 04, 2024

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Employee Rating

Recently leased a Lexus here and had a great experience thanks to Kelia, my sales advisor. She is so great and pleasant to work with. She exudes the best energy which made this process very exciting. I had More

by tduque
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 05, 2024

Lexus of North Miami responded

We're delighted to hear about your seamless leasing experience at Lexus of North Miami! It's wonderful that Kelia, Gus, Roman, and Danielle made the process enjoyable for you. Thank you for recommending us; we look forward to seeing you again in the future!

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