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Kailah Flores-Malone
Kailah Flores-Malone at Russ Darrow Honda

Kailah Flores-Malone | Page 2

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.3
42 Reviews
4.3

42 Reviews

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42 Reviews of Kailah Flores-Malone

June 24, 2026

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Employee Rating

Quick and friendly service. Car wash was not offered and did not happen. Unsure if that is no longer an option. More

by darcy.piette
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 25, 2026

Russ Darrow Honda responded

We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 23, 2026

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Employee Rating

Fast, polite and professional A professional experience from beginning to end, and I appreciate the multi point inspection report! More

by lcsquirrel
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 23, 2026

Russ Darrow Honda responded

Thank you for noting how quickly and professionally Kailah and our team handled your Honda Accord service. We’re glad the multi point inspection report gave you clear insight into your vehicle’s condition. Please let us know if there’s anything else you need. George Matthews george.matthews@russdarrow.com

June 13, 2026

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Employee Rating

It was easy to make an appointment. Having a specific customer service rep assigned to our vehicle was a nice feature. More

by stoljef
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 13, 2026

Russ Darrow Honda responded

We’re glad scheduling your Honda Odyssey service was effortless. We’re pleased Kailah’s dedicated support made the process seamless. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Employee Rating

I was helped with my problem. The General Manager made sure that all issues were resolved. More

by NATHAN1866
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 11, 2026

Russ Darrow Honda responded

It’s great to know our General Manager helped resolve your Honda’s issues. We appreciate you choosing us for service and look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Employee Rating

I made an appointment. The work was done timely and finished ahead of time. Good work. More

by NATHAN1866
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 11, 2026

Russ Darrow Honda responded

We’re glad that your appointment ran smoothly and that Kailah completed your Honda Pilot service ahead of schedule. Thank you for sharing your positive experience. George Matthews george.matthews@russdarrow.com

June 07, 2026

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Employee Rating

I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Edgardo Acosta, Angela David

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Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 04, 2026

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Employee Rating

I feel like there’s no communication between the employees of the dealership. I’ve been to the dealership about five times since I had my car, and one time they completely lost my car. Another time, More

by Lakendra Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: George Matthews, Rowley Clayborn, Maddie Wojciechowski

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Jun 13, 2026

Russ Darrow Honda responded

We're sorry to hear about your experiences and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

June 03, 2026

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Employee Rating

10/10 experience, very helpful. Great working hours, the much needed repair job was done perfect. More

by Mariuslt11
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 03, 2026

Russ Darrow Honda responded

Thank you for rating us so highly. We’re glad our working hours fit your needs and that the repair on your Chevrolet was done perfectly. We’re happy we could help. George Matthews george.matthews@russdarrow.com

June 01, 2026

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Employee Rating

I love returning to dealer where I purchased my car from. The service is top tier and I am always beyond satisfied when I get my car serviced.Thank You More

by TASHIMABASS819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2026

Russ Darrow Honda responded

Thanks for returning to us for your Honda Civic service. We’re thrilled our team delivered top-tier care and that you left beyond satisfied. Kailah and the service department appreciate your kind words and look forward to seeing you again. George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Rachel is very friendly and kept me updated while my vehicle was in for service, highly recommend having vehicle serviced here. More

by SCOTTBOHNJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Edgardo Acosta

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May 31, 2026

Russ Darrow Honda responded

Thank you for recommending us and for highlighting Rachel’s friendly updates during your Honda CR-V service. We’re glad you felt informed and cared for throughout your visit. We look forward to helping with your next service. George Matthews george.matthews@russdarrow.com

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