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Kailah Flores-Malone
Kailah Flores-Malone at Russ Darrow Honda

Kailah Flores-Malone

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.3
37 Reviews
4.3

37 Reviews

Write a Review

37 Reviews of Kailah Flores-Malone

July 02, 2026

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Employee Rating

Listens to all problems. Made sure that all my questions and concerns were answered to the fullest. More

by Khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Maddie Wojciechowski

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Jul 02, 2026

Russ Darrow Honda responded

Thank you for sharing that our team listened to all your concerns and answered every question during your Honda service. If there’s anything more we can help with, please don’t hesitate to reach out. George Matthews george.matthews@russdarrow.com

July 02, 2026

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Communication was lacking and it made things frustrating. I was disappointed at the lack of attention to detail (my car was left unlocked and the hazards were going. I called when my car was quoted to be d More

by elizabethd.vogel
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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July 01, 2026

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Friendly staff and the work was done on time . ....would return. They washed the car too More

by Jklemp
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Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2026

Russ Darrow Honda responded

Thank you for praising our friendly team, timely service, and car wash. Kailah will be delighted by your feedback and we look forward to caring for your Honda Pilot again. George Matthews george.matthews@russdarrow.com

June 26, 2026

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The service is always fast the reps are always kind and very considerate service with a smile More

by LAVERNDAY46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2026

Russ Darrow Honda responded

Thank you for highlighting the speedy and thoughtful service you received on your Honda HR-V. We’re thrilled Kailah and the team could take care of you with a smile. George Matthews george.matthews@russdarrow.com

June 26, 2026

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Kai was a pleasure to work with. She was very courteous and kept me informed throughout the whole process. More

by doriananderson24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2026

Russ Darrow Honda responded

It’s great to know that Kailah’s courteous approach and clear communication made your service visit so seamless. Thank you for trusting us with your Honda Accord. We look forward to assisting you on your next visit. George Matthews george.matthews@russdarrow.com

June 24, 2026

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Employee Rating

Quick and friendly service. Car wash was not offered and did not happen. Unsure if that is no longer an option. More

by darcy.piette
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 25, 2026

Russ Darrow Honda responded

We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 23, 2026

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Fast, polite and professional A professional experience from beginning to end, and I appreciate the multi point inspection report! More

by lcsquirrel
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 23, 2026

Russ Darrow Honda responded

Thank you for noting how quickly and professionally Kailah and our team handled your Honda Accord service. We’re glad the multi point inspection report gave you clear insight into your vehicle’s condition. Please let us know if there’s anything else you need. George Matthews george.matthews@russdarrow.com

June 13, 2026

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It was easy to make an appointment. Having a specific customer service rep assigned to our vehicle was a nice feature. More

by stoljef
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 13, 2026

Russ Darrow Honda responded

We’re glad scheduling your Honda Odyssey service was effortless. We’re pleased Kailah’s dedicated support made the process seamless. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Employee Rating

I was helped with my problem. The General Manager made sure that all issues were resolved. More

by NATHAN1866
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 11, 2026

Russ Darrow Honda responded

It’s great to know our General Manager helped resolve your Honda’s issues. We appreciate you choosing us for service and look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Employee Rating

I made an appointment. The work was done timely and finished ahead of time. Good work. More

by NATHAN1866
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

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Jun 11, 2026

Russ Darrow Honda responded

We’re glad that your appointment ran smoothly and that Kailah completed your Honda Pilot service ahead of schedule. Thank you for sharing your positive experience. George Matthews george.matthews@russdarrow.com

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