Kailah Flores-Malone
Kailah Flores-Malone at Russ Darrow Honda

Kailah Flores-Malone

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.3
42 Reviews
4.3

42 Reviews

Write a Review

42 Reviews of Kailah Flores-Malone

July 21, 2026

Dealership Rating
Employee Rating

Great place to get in last min. Great team that helps each other out when needed More

by JEFFREYAHLBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

Jul 21, 2026

Russ Darrow Honda responded

Thank you for sharing your experience. We’re pleased our team could accommodate your Honda CR-V on short notice. It’s wonderful to hear how well our staff supports each other to serve you. George Matthews george.matthews@russdarrow.com

July 11, 2026

Dealership Rating
Employee Rating

Car was due for an oil change. Decided to replace tires. General knowledge of sales rep on tires was minimal. Parts person has 0 personality and as little info on tires. Once I did More

by chris.youngcsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Alvarez, Edgardo Acosta

Jul 12, 2026

Russ Darrow Honda responded

Thank you for bringing this to our attention, Chris, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

July 11, 2026

Dealership Rating
Employee Rating

Video that they sent me was extremely unhelpful. Moving the phone way too fast, so that you couldn’t see anything. Like he was just trying to pacify the customer. Very unprofessional and useless. More

by Jellis81064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2026

Russ Darrow Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. George Matthews george.matthews@russdarrow.com

July 08, 2026

Dealership Rating
Employee Rating

She was short. Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. More

by Jordan
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Aleiah Brown

Jul 08, 2026

Russ Darrow Honda responded

Thank you, Jordan! We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

July 07, 2026

Dealership Rating
Employee Rating

Russ Darrow Honda Milwaukee completed my oil change, tire rotation, and recall promptly with excellent customer service. More

by YESENIA_1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Jul 07, 2026

Russ Darrow Honda responded

Thank you for entrusting your Honda CR-V to us for the oil change, tire rotation, and recall work. We’re pleased our team provided prompt attention and excellent customer service. We look forward to helping with your next visit. George Matthews george.matthews@russdarrow.com

July 02, 2026

Dealership Rating
Employee Rating

Listens to all problems. Made sure that all my questions and concerns were answered to the fullest. More

by Khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Russ Darrow Honda responded

Thank you for sharing that our team listened to all your concerns and answered every question during your Honda service. If there’s anything more we can help with, please don’t hesitate to reach out. George Matthews george.matthews@russdarrow.com

July 02, 2026

Dealership Rating
Employee Rating

Communication was lacking and it made things frustrating. I was disappointed at the lack of attention to detail (my car was left unlocked and the hazards were going. I called when my car was quoted to be d More

by elizabethd.vogel
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 08, 2026

Russ Darrow Honda responded

Thank you, Elizabeth, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

July 01, 2026

Dealership Rating
Employee Rating

Friendly staff and the work was done on time . ....would return. They washed the car too More

by Jklemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2026

Russ Darrow Honda responded

Thank you for praising our friendly team, timely service, and car wash. Kailah will be delighted by your feedback and we look forward to caring for your Honda Pilot again. George Matthews george.matthews@russdarrow.com

June 26, 2026

Dealership Rating
Employee Rating

The service is always fast the reps are always kind and very considerate service with a smile More

by LAVERNDAY46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Russ Darrow Honda responded

Thank you for highlighting the speedy and thoughtful service you received on your Honda HR-V. We’re thrilled Kailah and the team could take care of you with a smile. George Matthews george.matthews@russdarrow.com

June 26, 2026

Dealership Rating
Employee Rating

Kai was a pleasure to work with. She was very courteous and kept me informed throughout the whole process. More

by doriananderson24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Russ Darrow Honda responded

It’s great to know that Kailah’s courteous approach and clear communication made your service visit so seamless. Thank you for trusting us with your Honda Accord. We look forward to assisting you on your next visit. George Matthews george.matthews@russdarrow.com

1
...

Dealership Inventory (151 Vehicles)

used 2022 Lexus GX 460 car, priced at $45,160
2022 Lexus GX 460
used
Caviar exterior
Automatic
Four-wheel Drive
new 2026 Honda Civic car, priced at $30,044
2026 Honda Civic
new
Boost Blue Pearl exterior
Automatic
Front-wheel Drive
used 2026 Honda CR-V car, priced at $37,487
2026 Honda CR-V
used
Meteorite Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Honda CR-V car, priced at $33,269
2026 Honda CR-V
new
Meteorite Gray Metallic exterior
Automatic
All-wheel Drive
used 2024 GMC Terrain car, priced at $22,718
2024 GMC Terrain
used
Ebony Twilight Metallic exterior
Automatic
Front-wheel Drive
used 2020 Chevrolet Equinox car, priced at $20,298
2020 Chevrolet Equinox
used
Nightfall Gray Metallic exterior
Automatic
All-wheel Drive