Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
258 Reviews

Dealership Experience

9 yrs, 6 mos

Industry Experience

6 yrs, 8 mos

Languages Spoken

American Sign Language American Sign Language

4.9

258 Reviews

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258 Reviews of Rachel Aguilar

November 06, 2026

Dealership Rating
Employee Rating

Great service i love bringing my truck to u to get any work on it More

by WASHINGTON.ANGLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2026

Russ Darrow Honda responded

Knowing you enjoy returning to our service team means a lot to us. Thank you for choosing us to care for your Honda CR-V. George Matthews george.matthews@russdarrow.com

October 19, 2026

Dealership Rating
Employee Rating

Time-conscious and good at what they do. Always seeking the client’s opinion on what should be done with a newly found problem, rather than the one originally reported. More

by Meg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein

Oct 19, 2026

Russ Darrow Honda responded

Your note about seeking your input on newly discovered issues reflects our service department’s dedication to clear communication. Your kind words about our efficient, timely work on your Honda Pilot mean a lot to us. George Matthews george.matthews@russdarrow.com

October 17, 2026

Dealership Rating
Employee Rating

Rachel is one of the representatives I've worked with in the past 3 years, great service and excellent people to people interaction / social environment. Highly recommend this location! More

by Berto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2026

Russ Darrow Honda responded

Knowing you appreciate Rachel’s service and the welcoming environment means a lot to our team. Our team is pleased we could provide excellent service on your Honda CR-V. We appreciate your recommendation of our location. George Matthews george.matthews@russdarrow.com

September 30, 2026

Dealership Rating
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Rachel is a very professional service advisor that has assisted me many times over the years. She is excellent to work with at Russ Darrow Honda! More

by Trish
Service Price Transparency
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Recommend Dealer
Yes
Sep 30, 2026

Russ Darrow Honda responded

Knowing that Rachel’s professional and attentive support over the years has been so reliable is truly rewarding for our service department. Thank you for your five-star review and for trusting us with your Honda CR-V. George Matthews george.matthews@russdarrow.com

September 26, 2026

Dealership Rating
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They do fine work but communicating with them has always been challenging for me. I often ask for one thing and get something else or don’t get what I asked for which is why I now don’t really go there unle More

by Mkorish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2026

Russ Darrow Honda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. George Matthews george.matthews@russdarrow.com

September 18, 2026

Dealership Rating
Employee Rating

Obviously Good overall service and communication . Rachel, Jon and Jay are professional and easy to work with. More

by DKLOTH2
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Sep 18, 2026

Russ Darrow Honda responded

Your mention of our communication highlights how our service department values keeping you informed. Rachel appreciated working with you and helping make your Honda HR-V service straightforward. George Matthews george.matthews@russdarrow.com

September 04, 2026

Dealership Rating
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I have been a customer of Russ Darrow for several years, and I have always been very satisfied with my experience, both with sales and service staff. More

by Dan
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Russ Darrow Honda responded

Hearing that you’ve had consistently positive experiences with our sales and service teams over the years means a lot to us. We’re honored by your loyalty and are here to keep your Honda HR-V running smoothly whenever you need us. George Matthews george.matthews@russdarrow.com

August 04, 2026

Dealership Rating
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Dropping off our car for service was a seamless experience. Our service advisor listened to our concerns and made sure that they were addressed. We were kept informed of wh a t was needed and giv More

by djkeller123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Aug 04, 2026

Russ Darrow Honda responded

Hearing that the drop-off process felt seamless and that you felt well informed means a lot to our service department. Our team is pleased we could address your concerns and present options during the service on your Honda CR-V. We appreciate your recommendation. George Matthews george.matthews@russdarrow.com

July 18, 2026

Dealership Rating
Employee Rating

Very nice and caring Very good , thoughtful , caring, and considerate. They always kept me updated. More

by Lmoten69
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Jul 18, 2026

Russ Darrow Honda responded

Hearing that our team was thoughtful and kept you informed during your Honda Ridgeline service made our day. Rachel will be thrilled to know you felt cared for throughout the process. Thanks for trusting us with your vehicle. George Matthews george.matthews@russdarrow.com

July 17, 2026

Dealership Rating
Employee Rating

My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth. More

by LETDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2026

Russ Darrow Honda responded

It’s great to hear our service advisor took care of your Honda Ridgeline and that it’s driving smoothly. Thank you for the five-star rating. Don’t hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

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