Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
252 Reviews

Dealership Experience

9 yrs, 4 mos

Industry Experience

6 yrs, 6 mos

Languages Spoken

American Sign Language American Sign Language

4.9

252 Reviews

Write a Review

252 Reviews of Rachel Aguilar

September 04, 2026

Dealership Rating
Employee Rating

I have been a customer of Russ Darrow for several years, and I have always been very satisfied with my experience, both with sales and service staff. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Russ Darrow Honda responded

Hearing that you’ve had consistently positive experiences with our sales and service teams over the years means a lot to us. We’re honored by your loyalty and are here to keep your Honda HR-V running smoothly whenever you need us. George Matthews george.matthews@russdarrow.com

August 04, 2026

Dealership Rating
Employee Rating

Dropping off our car for service was a seamless experience. Our service advisor listened to our concerns and made sure that they were addressed. We were kept informed of wh a t was needed and giv More

by djkeller123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Aug 04, 2026

Russ Darrow Honda responded

Hearing that the drop-off process felt seamless and that you felt well informed means a lot to our service department. Our team is pleased we could address your concerns and present options during the service on your Honda CR-V. We appreciate your recommendation. George Matthews george.matthews@russdarrow.com

July 18, 2026

Dealership Rating
Employee Rating

Very nice and caring Very good , thoughtful , caring, and considerate. They always kept me updated. More

by Lmoten69
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Jul 18, 2026

Russ Darrow Honda responded

Hearing that our team was thoughtful and kept you informed during your Honda Ridgeline service made our day. Rachel will be thrilled to know you felt cared for throughout the process. Thanks for trusting us with your vehicle. George Matthews george.matthews@russdarrow.com

July 17, 2026

Dealership Rating
Employee Rating

My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth. More

by LETDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2026

Russ Darrow Honda responded

It’s great to hear our service advisor took care of your Honda Ridgeline and that it’s driving smoothly. Thank you for the five-star rating. Don’t hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

July 11, 2026

Dealership Rating
Employee Rating

Paid to much, was not offered a discounted rate, warranty is still valid and did not use my warranty, labor was more then parts, car messed up after a year of having car, Honda was not accommodating enough More

by antonettetylor85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 15, 2026

Russ Darrow Honda responded

Providing a positive experience is our top priority, Antonette, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. George Matthews george.matthews@russdarrow.com

July 08, 2026

Dealership Rating
Employee Rating

Rachel was both professional and pleasant to work with. ... she explained everything to me very clearly at the end of the visit as well More

by KIMMAJORS.FEHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2026

Russ Darrow Honda responded

It’s wonderful to hear that Rachel provided professional and pleasant service for your Honda CR-V. We’re glad she took the time to explain everything clearly at the end of your visit. Thank you for the perfect rating and for trusting us with your vehicle. George Matthews george.matthews@russdarrow.com

July 08, 2026

Dealership Rating
Employee Rating

She was short. Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. More

by Jordan
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown , Kailah Flores-Malone

Jul 08, 2026

Russ Darrow Honda responded

Thank you, Jordan! We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

July 07, 2026

Dealership Rating
Employee Rating

Consistently excellent communication about completion time, detailed explanation about car issues and recommendations to resolve those issues. Always treated with respect. More

by LLAMA4TWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Cruz Drahonovsky , Levi Krause

Jul 07, 2026

Russ Darrow Honda responded

We appreciate you sharing your thoughts about our Honda service. We’re pleased our team kept you informed on completion timing and guided you through each recommendation. It’s great to know you felt respected throughout your visit. George Matthews george.matthews@russdarrow.com

July 02, 2026

Dealership Rating
Employee Rating

Listens to all problems. Made sure that all my questions and concerns were answered to the fullest. More

by Khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski , Kailah Flores-Malone

Jul 02, 2026

Russ Darrow Honda responded

Thank you for sharing that our team listened to all your concerns and answered every question during your Honda service. If there’s anything more we can help with, please don’t hesitate to reach out. George Matthews george.matthews@russdarrow.com

June 28, 2026

Dealership Rating
Employee Rating

I am always satisfied with my service at Russ Darrow. Alicia, Rachel, and Maddie are excellent to work with in the service department. More

by NASIFROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2026

Russ Darrow Honda responded

Thank you for the five star review. We’re glad Alicia, Rachel, and Maddie delivered excellent service for your Honda HR-V and appreciate your continued trust. George Matthews george.matthews@russdarrow.com

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