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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
192 Reviews

Dealership Experience

9 yrs

Industry Experience

6 yrs, 2 mos

Languages Spoken

American Sign Language American Sign Language

4.9

192 Reviews

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192 Reviews of Rachel Aguilar

April 30, 2026

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Employee Rating

I feel comfortable talking with the staff and they are always very friendly and explain everything clearly. More

by Janet Barczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2026

Russ Darrow Honda responded

Rachel and our team are pleased that you felt comfortable discussing your service and found our explanations helpful. Thank you for trusting us with your Honda CR-V. George Matthews george.matthews@russdarrow.com

April 30, 2026

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Employee Rating

The service that they provided me was outstanding, high quality service. I'm recommending to everybody! More

by Jeffrey Coleman Sr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

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Apr 30, 2026

Russ Darrow Honda responded

We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

April 30, 2026

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Employee Rating

Friendly speedy service like no other place I've experienced. I have a 2017 Honda and a 2025 Subaru. I'd rather bring my Subaru here because of the excitement service! More

by marvalj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Edgardo Acosta

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Apr 30, 2026

Russ Darrow Honda responded

It’s wonderful to hear that our team’s friendly and speedy service stood out to you. We’re honored that you choose us for your Subaru Crosstrek maintenance. We look forward to keeping your Subaru running at its best. George Matthews george.matthews@russdarrow.com

April 29, 2026

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Employee Rating

I always take my vehicles to Russ Darrow for service. They do a great job taking care of them. More

by cloverlaw634
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Aleiah Brown, Maddie Wojciechowski, Zach Gresbach, Cruz Drahonovsky, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

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Apr 29, 2026

Russ Darrow Honda responded

It’s wonderful to know you bring your Honda CR-V in for service. We appreciate your loyalty and are glad our team has taken great care of your vehicles. We look forward to keeping your CR-V running smoothly. George Matthews george.matthews@russdarrow.com

March 27, 2026

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Employee Rating

Great service techs. Wish it didn't take an hour though. My car sat in the lot, finished, for 15-20 minutes. I had to go request for Rachel to get my car. She apologized More

by jillkoscinski
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 27, 2026

Russ Darrow Honda responded

Thank you for your business and this review, Jill. We're sorry to hear about the long wait and hope you will give us another opportunity to serve you! George Matthews george.matthews@russdarrow.com

March 26, 2026

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Employee Rating

Rachel is great to work with. She has excellent customer service! Rachel is really great!! More

by MARIATAMBORNINO
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 26, 2026

Russ Darrow Honda responded

We appreciate you sharing your experience with Rachel and the excellent service she provided. It’s great to hear your Honda Pilot service met your expectations and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

March 26, 2026

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Everyone of the service writers are great. Rachel has never been anything but fair and informative. Great service! More

by paul@bodicompany.com
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 26, 2026

Russ Darrow Honda responded

It’s wonderful to hear our team provided a positive service experience. Rachel appreciates your kind words about clear communication and fairness. We’re glad your Honda Passport was in good hands. Thank you for sharing! George Matthews george.matthews@russdarrow.com

March 26, 2026

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Employee Rating

Rachel is always amazing! Always efficient and friendly, one of the main reasons I’ll keep coming back. Levi always does perfect work as well, keep up the good work guys! More

by BUTLER_BRENDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Levi

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Mar 26, 2026

Russ Darrow Honda responded

It’s wonderful that Rachel’s efficient and friendly approach keeps you coming back. Thank you for trusting us with your Honda’s care. We look forward to welcoming you again. George Matthews george.matthews@russdarrow.com

March 25, 2026

Dealership Rating
Employee Rating

Helpful friendly nice understanding Detail orientated organize Awesome pretty kind Fast patient Cool optimistic Amazing More

by pazongmoua04
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 26, 2026

Russ Darrow Honda responded

What a pleasure to see your positive feedback on the service of your Honda Civic. Rachel and our team love that you found the experience organized, friendly, and fast, and we can’t wait to assist you again. George Matthews george.matthews@russdarrow.com

March 25, 2026

Dealership Rating
Employee Rating

Highly professional Excellent communication Rachel shared details about what would be done and how much it would cost. She kept me updated on the timing of everything More

by JEN.WNCA
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 25, 2026

Russ Darrow Honda responded

It’s great to hear Rachel kept you informed about the work and cost for your Honda Pilot and provided clear timing updates. We appreciate your feedback and your trust in our team’s professionalism. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

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