Rachel Aguilar

Rachel is a very professional service advisor that has assisted me many times over the years. She is excellent to work with at Russ Darrow Honda! assisted me many times over the years. She is excellent to work with at Russ Darrow Honda! More

by Trish Verified Customer Verified Customer

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They do fine work but communicating with them has always been challenging for me. I often ask for one thing and get something else or don’t get what I asked for which is why I now don’t really go there unle been challenging for me. I often ask for one thing and get something else or don’t get what I asked for which is why I now don’t really go there unless I absolutely need to. More

by Mkorish Verified Customer Verified Customer

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Obviously Good overall service and communication . Rachel, Jon and Jay are professional and easy to work with. Rachel, Jon and Jay are professional and easy to work with. More

by DKLOTH2 Verified Customer Verified Customer

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I have been a customer of Russ Darrow for several years, and I have always been very satisfied with my experience, both with sales and service staff. and I have always been very satisfied with my experience, both with sales and service staff. More

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Dropping off our car for service was a seamless experience. Our service advisor listened to our concerns and made sure that they were addressed. We were kept informed of wh a t was needed and giv experience. Our service advisor listened to our concerns and made sure that they were addressed. We were kept informed of wh a t was needed and given options when they were available. We would highly recommend! More

by djkeller123 Verified Customer Verified Customer

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Very nice and caring Very good , thoughtful , caring, and considerate. They always kept me updated. considerate. They always kept me updated. More

by Lmoten69 Verified Customer Verified Customer

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My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth. Ridgeline was working properly and I must admit, it’s driving smooth. More

by LETDELL Verified Customer Verified Customer

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Paid to much, was not offered a discounted rate, warranty is still valid and did not use my warranty, labor was more then parts, car messed up after a year of having car, Honda was not accommodating enough is still valid and did not use my warranty, labor was more then parts, car messed up after a year of having car, Honda was not accommodating enough More

by antonettetylor85 Verified Customer Verified Customer

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Rachel was both professional and pleasant to work with. ... she explained everything to me very clearly at the end of the visit as well ... she explained everything to me very clearly at the end of the visit as well More

by KIMMAJORS.FEHL Verified Customer Verified Customer

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She was short. Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. She was dismissive when I was asking about the codes because I need to figure out priorities as I couldn’t do all of the codes. She kept giving these smirks as if I was waiting her time. I wouldn’t want her to service me again. She found her self trying to apologize, and stated it had been a long day. Sorry if don’t feel like doing your job, pass me on to another team member. I will have to say, this is the first time ver experiencing this. Everyone else I have come across had done tremendous job. This is why I go out of my way to come to that location. More

by Jordan Verified Customer Verified Customer

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