Alicia Love
Alicia Love at Russ Darrow Honda

Alicia Love

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
29 Reviews
4.7

29 Reviews

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29 Reviews of Alicia Love

May 22, 2026

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Employee Rating

You guys doing good job I hope you guys have a good day see you guys next time More

by Lalakuhtoo
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Russ Darrow Honda responded

It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback. George Matthews george.matthews@russdarrow.com

May 19, 2026

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Employee Rating

Service light came on during trip from South Carolina to Wis, stopped in at Russ Darrow Honda and promptly got service taken care of. More

by Nelsonontheroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2026

Russ Darrow Honda responded

We’re happy our team took care of your Honda Pilot’s service light quickly when you stopped in during your trip. It’s good to know we could get you back on the road without much delay. Wishing you safe travels back to Wisconsin. George Matthews george.matthews@russdarrow.com

May 19, 2026

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Very easy to work with great communication Very easy to work with great communication Understood the problems being fixed More

by Jeff.nigh
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

May 19, 2026

Russ Darrow Honda responded

Thank you for letting us know how seamless the process was and for highlighting our clear communication as we addressed your Honda Odyssey’s needs. We appreciate you sharing your experience and look forward to helping you again. George Matthews george.matthews@russdarrow.com

May 18, 2026

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I always have great customer service and the videos from the mechanics are awesome The waiting area is clean and has a welcoming environment More

by aschieble
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

May 18, 2026

Russ Darrow Honda responded

We’re happy our team delivered the friendly service you count on and that the mechanic videos were helpful. It’s great to know the waiting area felt clean and welcoming. Alicia appreciates your feedback and looks forward to assisting you again with your Honda Civic. George Matthews george.matthews@russdarrow.com

May 16, 2026

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They did a great job diagnosing my clutch pedal issue. They managed to fix it quickly and effectively. They were very friendly, informative, and helpful. More

by BILLKOU9
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

May 16, 2026

Russ Darrow Honda responded

It’s great to know Alicia and the service team diagnosed your Civic’s clutch pedal issue and completed the repair so efficiently. We’re glad you found the staff friendly, informative, and helpful during your visit. George Matthews george.matthews@russdarrow.com

May 16, 2026

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Alicia was warm, poised, professional and provided excellent customer service. She is the type of person I would hire and gives a great impression of your dealership. More

by eatidd
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

May 16, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with Alicia. We’re delighted she made your Honda Civic service visit so welcoming and professional. Alicia will be pleased to know her efforts left such a positive impression. George Matthews george.matthews@russdarrow.com

May 16, 2026

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Employee Rating

Terrible dealership and terrible employees do better she should be fired very rude mean old lady More

by Stacciray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 20, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

May 09, 2026

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I had an extremely positive experience getting my flat tire replaced at Russ Darrow Honda thanks to Alicia Love. From start to finish, Alicia was professional, friendly, and genuinely caring. She kept me More

by robertc
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

May 09, 2026

Russ Darrow Honda responded

We’re glad Alicia’s professionalism and genuine care made your tire replacement quick and smooth. Thank you for trusting us with your Honda Passport service. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

May 08, 2026

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Employee Rating

Very friendly staff and they did exactly what I needed to my car in a timely fashion More

by SHERRY123080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

April 30, 2026

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Employee Rating

The service that they provided me was outstanding, high quality service. I'm recommending to everybody! More

by Jeffrey Coleman Sr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Russ Darrow Honda responded

We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

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