You guys doing good job I hope you guys have a good day
see you guys next time
see you guys next time
More
by Lalakuhtoo
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Russ Darrow Honda responded
It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback.
George Matthews
george.matthews@russdarrow.com
Service light came on during trip from South Carolina to
Wis, stopped in at Russ Darrow Honda and promptly got service taken care of.
Wis, stopped in at Russ Darrow Honda and promptly got service taken care of.
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by Nelsonontheroad
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2026 -
Russ Darrow Honda responded
We’re happy our team took care of your Honda Pilot’s service light quickly when you stopped in during your trip. It’s good to know we could get you back on the road without much delay. Wishing you safe travels back to Wisconsin.
George Matthews
george.matthews@russdarrow.com
Very easy to work with great communication Very easy to
work with great communication Understood the problems being fixed
work with great communication Understood the problems being fixed
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by Jeff.nigh
Verified Customer
Verified Customer
Other Employees Tagged:
Alicia Love
May 19, 2026 -
Russ Darrow Honda responded
Thank you for letting us know how seamless the process was and for highlighting our clear communication as we addressed your Honda Odyssey’s needs. We appreciate you sharing your experience and look forward to helping you again.
George Matthews
george.matthews@russdarrow.com
I always have great customer service and the videos from
the mechanics are awesome The waiting area is clean and has a welcoming environment
the mechanics are awesome The waiting area is clean and has a welcoming environment
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by aschieble
Verified Customer
Verified Customer
Other Employees Tagged:
Alicia Love
May 18, 2026 -
Russ Darrow Honda responded
We’re happy our team delivered the friendly service you count on and that the mechanic videos were helpful. It’s great to know the waiting area felt clean and welcoming. Alicia appreciates your feedback and looks forward to assisting you again with your Honda Civic.
George Matthews
george.matthews@russdarrow.com
They did a great job diagnosing my clutch pedal issue.
They managed to fix it quickly and effectively. They were very friendly, informative, and helpful.
They managed to fix it quickly and effectively. They were very friendly, informative, and helpful.
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by BILLKOU9
Verified Customer
Verified Customer
Other Employees Tagged:
Alicia Love
May 16, 2026 -
Russ Darrow Honda responded
It’s great to know Alicia and the service team diagnosed your Civic’s clutch pedal issue and completed the repair so efficiently. We’re glad you found the staff friendly, informative, and helpful during your visit.
George Matthews
george.matthews@russdarrow.com
Alicia was warm, poised, professional and provided
excellent customer service. She is the type of person I would hire and gives a great impression of your dealership.
excellent customer service. She is the type of person I would hire and gives a great impression of your dealership.
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by eatidd
Verified Customer
Verified Customer
Other Employees Tagged:
Alicia Love
May 16, 2026 -
Russ Darrow Honda responded
Thank you for sharing your experience with Alicia. We’re delighted she made your Honda Civic service visit so welcoming and professional. Alicia will be pleased to know her efforts left such a positive impression.
George Matthews
george.matthews@russdarrow.com
Terrible dealership and terrible employees do better she
should be fired very rude mean old lady
should be fired very rude mean old lady
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by Stacciray
Service Price Transparency
May 20, 2026 -
Russ Darrow Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
George Matthews
george.matthews@russdarrow.com
I had an extremely positive experience getting my flat
tire replaced at Russ Darrow Honda thanks to Alicia Love. From start to finish, Alicia was professional, friendly, and genuinely caring. She kept me
tire replaced at Russ Darrow Honda thanks to Alicia Love. From start to finish, Alicia was professional, friendly, and genuinely caring. She kept me informed throughout the process, made sure everything was handled quickly and efficiently, and turned a stressful situation into a smooth and reassuring experience. Her excellent customer service, attention to detail, and positive attitude truly stood out and made me feel valued as a customer.
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by robertc
Verified Customer
Verified Customer
Other Employees Tagged:
Alicia Love
May 09, 2026 -
Russ Darrow Honda responded
We’re glad Alicia’s professionalism and genuine care made your tire replacement quick and smooth. Thank you for trusting us with your Honda Passport service. We look forward to assisting you again.
George Matthews
george.matthews@russdarrow.com
Very friendly staff and they did exactly what I needed to
my car in a timely fashion
my car in a timely fashion
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by SHERRY123080
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2026 -
Russ Darrow Honda responded
Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon.
George Matthews
george.matthews@russdarrow.com
The service that they provided me was outstanding, high
quality service. I'm recommending to everybody!
quality service. I'm recommending to everybody!
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by Jeffrey Coleman Sr.
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
Russ Darrow Honda responded
We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again.
George Matthews
george.matthews@russdarrow.com