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Alicia Love
51 Reviews
51 Reviews
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51 Reviews of Alicia Love
Verified Customer
July 15, 2026
$1,280 quote and multiple day job for a stuck hood. Just got it fixed in a couple hours for $80. I was charged for a diagnostic for a stuck hood which they told me was a seized hood latch and would cau Just got it fixed in a couple hours for $80. I was charged for a diagnostic for a stuck hood which they told me was a seized hood latch and would cause a broken cable as well. It ended up there was only a bolt on the cable that had it stuck and nothing needed to be replaced. Paid $248 for an inaccurate diagnostic with no work completed. On top of that they put a small dent in my hood and never told me about it, and I wasn’t even getting the repair done there! Never coming back unfortunately after going here consistently for over a year now this was a close convenient spot but can’t be trusted anymore. More
by BMUELLER414
July 12, 2026
One thing I wanted to mention is that I think her approach when greeting customers comes across as a little too aggressive. I would rather be greeted, asked what I’m there for, and then invited insid approach when greeting customers comes across as a little too aggressive. I would rather be greeted, asked what I’m there for, and then invited inside so we can look at what my vehicle actually needs, instead of being told everything that needs to be done before anyone has even looked at it. On a previous visit, I came in because my tire pressure light kept turning on. I was told that there was nothing wrong with the tire and that it did not need to be checked. However, after driving to Detroit, I discovered there was a nail in the tire. This suggests that the initial assessment may not have included a thorough inspection, which can impact customer trust and safety. Based on these experiences, I would prefer to work with a different staff member in the future. I visit this dealership regularly, and my interactions with other team members have consistently been more welcoming and attentive to my concerns. Focusing on active listening, thorough inspections, and clear communication could help improve the overall customer experience. More
by WILLIAMS.SHULBURT
Other Employees Tagged: Alicia Love
July 11, 2026
She was extremely nice about the service but I didn’t lthe car that you had for me to get from the car rental place lthe car that you had for me to get from the car rental place More
by johnsoneric218
Other Employees Tagged: Maddie Wojciechowski, Angela David
July 03, 2026
Very friendly customer service representative added car wash to my order. I asked about car wash and she had already taken care of that. She kept me informed on progress of my car. wash to my order. I asked about car wash and she had already taken care of that. She kept me informed on progress of my car. More
by Kay
June 28, 2026
I am always satisfied with my service at Russ Darrow. Alicia, Rachel, and Maddie are excellent to work with in the service department. Alicia, Rachel, and Maddie are excellent to work with in the service department. More
by NASIFROGERS
Other Employees Tagged: Rachel Aguilar, Maddie Wojciechowski
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