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Alicia Love
Alicia Love at Russ Darrow Honda

Alicia Love

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
44 Reviews
4.6

44 Reviews

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44 Reviews of Alicia Love

July 03, 2026

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Employee Rating

Very friendly customer service representative added car wash to my order. I asked about car wash and she had already taken care of that. She kept me informed on progress of my car. More

by Kay
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Recommend Dealer
Yes
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Jul 03, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with Alicia. We’re glad she anticipated your car wash request and kept you updated on your Honda’s progress. We appreciate your five-star rating and look forward to serving you again. George Matthews george.matthews@russdarrow.com

June 28, 2026

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I am always satisfied with my service at Russ Darrow. Alicia, Rachel, and Maddie are excellent to work with in the service department. More

by NASIFROGERS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Maddie Wojciechowski

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Jun 28, 2026

Russ Darrow Honda responded

Thank you for the five star review. We’re glad Alicia, Rachel, and Maddie delivered excellent service for your Honda HR-V and appreciate your continued trust. George Matthews george.matthews@russdarrow.com

June 19, 2026

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Alicia was very respectful and patient with me when I tried to get approved for Sunbit! More

by Elliot.rupert
Recommend Dealer
Yes
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Jun 19, 2026

Russ Darrow Honda responded

Thanks for the five-star rating. Alicia was glad to guide you through the Sunbit approval for your Honda Civic with patience and respect. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

June 17, 2026

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Outstanding service was given throughout the entire visit, also was very pleasant and knowledgeable with answering all my questions More

by yycowser
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 17, 2026

Russ Darrow Honda responded

Thank you for sharing your thoughts on the service you received for your Honda CR-V. Alicia is pleased to hear you found her assistance both pleasant and informative during your visit. We look forward to welcoming you back for any future needs. George Matthews george.matthews@russdarrow.com

June 16, 2026

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Always great to work with, keep you informed,I've never had issue with RD Honda that's why I keep coming back! More

by Don
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Jun 16, 2026

Russ Darrow Honda responded

It’s great to hear Alicia and our service team have kept you informed during your Honda Passport maintenance. Thank you for trusting us with your Passport and for your continued loyalty. George Matthews george.matthews@russdarrow.com

June 13, 2026

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Ive had my vehicle serviced with Darrow for 6 years now and let's say things have changed tremendously to the point I purchased a new Honda elsewhere. No loaner vehicles for clients, I paid for a repair th More

by Renew2185
Recommend Dealer
No

Other Employees Tagged: Alicia Love

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Jun 17, 2026

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

June 13, 2026

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For the third time in my history of dropping off cars at Russ Darrow for maintenance...I had to go back as a warning light was on. They forgot to reset something. More

by TIFANYSTRAUB
Recommend Dealer
No

Other Employees Tagged: Alicia Love

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Jun 17, 2026

Russ Darrow Honda responded

Thank you, Tiffany, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

June 11, 2026

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She was helpful and quick wit my service Very polite and took time to help me with my situation More

by DAMIENATKINS1985
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Jun 14, 2026

Russ Darrow Honda responded

Thank you, Damien, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Jon and everyone in the service department is amazing. Highly recommend them to everyone I know! More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski, Angela David

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Jun 11, 2026

Russ Darrow Honda responded

Thank you for recommending our service department. We’re thrilled to know the maintenance on your Honda CR-V Hybrid met your expectations. It’s been a pleasure assisting you and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 07, 2026

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Employee Rating

I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Kailah Flores-Malone, Edgardo Acosta, Angela David

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Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

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