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Alicia Love
Alicia Love at Russ Darrow Honda

Alicia Love | Page 2

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
29 Reviews
4.7

29 Reviews

Write a Review

29 Reviews of Alicia Love

April 30, 2026

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Employee Rating

Completely dissatisfied with service. Wheel arch not flush after having it installed. Alicia not supportive and requesting to speak with manager. More

by mcminami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 03, 2026

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

April 30, 2026

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Employee Rating

Friendly speedy service like no other place I've experienced. I have a 2017 Honda and a 2025 Subaru. I'd rather bring my Subaru here because of the excitement service! More

by marvalj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski, Cruz Drahonovsky, Edgardo Acosta

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Apr 30, 2026

Russ Darrow Honda responded

It’s wonderful to hear that our team’s friendly and speedy service stood out to you. We’re honored that you choose us for your Subaru Crosstrek maintenance. We look forward to keeping your Subaru running at its best. George Matthews george.matthews@russdarrow.com

April 29, 2026

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Employee Rating

I always take my vehicles to Russ Darrow for service. They do a great job taking care of them. More

by cloverlaw634
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Zach Gresbach, Cruz Drahonovsky, Kailah Flores-Malone, Edgardo Acosta

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Apr 29, 2026

Russ Darrow Honda responded

It’s wonderful to know you bring your Honda CR-V in for service. We appreciate your loyalty and are glad our team has taken great care of your vehicles. We look forward to keeping your CR-V running smoothly. George Matthews george.matthews@russdarrow.com

April 28, 2026

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She's so friendly and kind and i felt really listened to She was a pleasure More

by kzvara
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Apr 28, 2026

Russ Darrow Honda responded

We’re delighted Alicia made you feel heard and comfortable during your service. Thank you for trusting us with your Honda. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

April 28, 2026

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Employee Rating

She's so friendly and kind and i felt really listened to She was a pleasure More

by kzvara
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Apr 28, 2026

Russ Darrow Honda responded

It’s wonderful to hear Alicia’s friendly and attentive approach made you feel truly listened to during your Honda Pilot service. We’re glad she was a pleasure to work with. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

April 28, 2026

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Employee Rating

Good communication. Nice customer service. Alicia was very professional and kind. And loved having the video explanation of my car issues. More

by KARINJONES216
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Apr 28, 2026

Russ Darrow Honda responded

It’s wonderful to know you experienced clear communication and attentive service. Alicia’s professional approach and the video explanation for your Honda Odyssey’s issues were designed to keep you informed and confident in your vehicle’s care. Thank you for sharing your feedback! George Matthews george.matthews@russdarrow.com

April 22, 2026

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Employee Rating

Fast, excellent service. Work done as stated, car wash too. I don't know how it could have been better! More

by CWA
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Apr 22, 2026

Russ Darrow Honda responded

It’s wonderful to hear we completed your Honda Civic service quickly and exactly as expected, and that you appreciated the car wash. Alicia will be delighted to know her efforts made a difference. Thank you for sharing your experience! George Matthews george.matthews@russdarrow.com

April 16, 2026

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Employee Rating

Would have liked the Serv. Dept. Appointment maker to know about servicing. This could have saved me a trip in to the Serv. Dept. as the warning light could not be addressed if More

by DBUESCHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2026

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. Please feel free to reach out to us directly to discuss. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

April 10, 2026

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Employee Rating

It is very Easy to schedule service. Alicia was very quick and helpful. I will be back. More

by SERRANJ87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 10, 2026

Russ Darrow Honda responded

Thank you for highlighting how easy it was to schedule your Honda CR-V service. Alicia will be pleased to hear her quick and helpful support made a difference. We look forward to welcoming you back soon. George Matthews george.matthews@russdarrow.com

March 31, 2026

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Employee Rating

Did a great job taking my car in and getting the work done on a very timely basis. More

by dwartinbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Mar 31, 2026

Russ Darrow Honda responded

We’re glad to hear we handled service on your Honda so promptly. Thank you for sharing your positive experience with us. We look forward to caring for your vehicle again. George Matthews george.matthews@russdarrow.com

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