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Alicia Love
Alicia Love at Russ Darrow Honda

Alicia Love | Page 2

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
44 Reviews
4.6

44 Reviews

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44 Reviews of Alicia Love

June 05, 2026

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Employee Rating

3 free oil changes but I get charged the last one. Didnt honor your end of the deal. Wont be coming back. More

by xongmoua87
Recommend Dealer
No

Other Employees Tagged: Alicia Love

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Jun 12, 2026

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

June 02, 2026

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Employee Rating

My opinion is the staff makes the dealership what it is that being said russ darrow has got to be taken great care of the employees cause it's always a pleasure dealing with the staff More

by lhughes137
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Bobby Ljubich, Tracey Morales

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Jun 02, 2026

Russ Darrow Honda responded

It’s wonderful to hear our team made your new Honda Pilot purchase so enjoyable. We appreciate your recognition and look forward to assisting you again whenever needed. George Matthews george.matthews@russdarrow.com

June 02, 2026

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I had a great experience- highly recommend it was an experience and I was in and out quickly More

by LORIJACKOSN24
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2026

Russ Darrow Honda responded

It’s wonderful to hear your service visit for your Honda Civic was quick and seamless. Thank you for recommending us. Alicia looks forward to assisting you with your future maintenance needs. George Matthews george.matthews@russdarrow.com

May 31, 2026

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Rachel is very friendly and kept me updated while my vehicle was in for service, highly recommend having vehicle serviced here. More

by SCOTTBOHNJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Kailah Flores-Malone, Edgardo Acosta

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May 31, 2026

Russ Darrow Honda responded

Thank you for recommending us and for highlighting Rachel’s friendly updates during your Honda CR-V service. We’re glad you felt informed and cared for throughout your visit. We look forward to helping with your next service. George Matthews george.matthews@russdarrow.com

May 30, 2026

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Employee Rating

Service from eight in the morning to three in the afternoon, three hours to get tires and the confirmation that there’s a constant issue with CRV tires which is documented since 2019 the lack of admi More

by ANTONOFFKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Zach Gresbach, Cruz Drahonovsky, Kailah Flores-Malone, Edgardo Acosta

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Jun 04, 2026

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

May 22, 2026

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Employee Rating

You guys doing good job I hope you guys have a good day see you guys next time More

by Lalakuhtoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Kailah Flores-Malone, Edgardo Acosta

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May 22, 2026

Russ Darrow Honda responded

It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback. George Matthews george.matthews@russdarrow.com

May 19, 2026

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Employee Rating

Service light came on during trip from South Carolina to Wis, stopped in at Russ Darrow Honda and promptly got service taken care of. More

by Nelsonontheroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2026

Russ Darrow Honda responded

We’re happy our team took care of your Honda Pilot’s service light quickly when you stopped in during your trip. It’s good to know we could get you back on the road without much delay. Wishing you safe travels back to Wisconsin. George Matthews george.matthews@russdarrow.com

May 19, 2026

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Employee Rating

Very easy to work with great communication Very easy to work with great communication Understood the problems being fixed More

by Jeff.nigh
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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May 19, 2026

Russ Darrow Honda responded

Thank you for letting us know how seamless the process was and for highlighting our clear communication as we addressed your Honda Odyssey’s needs. We appreciate you sharing your experience and look forward to helping you again. George Matthews george.matthews@russdarrow.com

May 18, 2026

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Employee Rating

I always have great customer service and the videos from the mechanics are awesome The waiting area is clean and has a welcoming environment More

by aschieble
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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May 18, 2026

Russ Darrow Honda responded

We’re happy our team delivered the friendly service you count on and that the mechanic videos were helpful. It’s great to know the waiting area felt clean and welcoming. Alicia appreciates your feedback and looks forward to assisting you again with your Honda Civic. George Matthews george.matthews@russdarrow.com

May 16, 2026

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Employee Rating

They did a great job diagnosing my clutch pedal issue. They managed to fix it quickly and effectively. They were very friendly, informative, and helpful. More

by BILLKOU9
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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May 16, 2026

Russ Darrow Honda responded

It’s great to know Alicia and the service team diagnosed your Civic’s clutch pedal issue and completed the repair so efficiently. We’re glad you found the staff friendly, informative, and helpful during your visit. George Matthews george.matthews@russdarrow.com

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