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Alicia Love
Alicia Love at Russ Darrow Honda

Alicia Love | Page 3

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
44 Reviews
4.6

44 Reviews

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44 Reviews of Alicia Love

May 16, 2026

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Employee Rating

Alicia was warm, poised, professional and provided excellent customer service. She is the type of person I would hire and gives a great impression of your dealership. More

by eatidd
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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May 16, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with Alicia. We’re delighted she made your Honda Civic service visit so welcoming and professional. Alicia will be pleased to know her efforts left such a positive impression. George Matthews george.matthews@russdarrow.com

May 16, 2026

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Employee Rating

Terrible dealership and terrible employees do better she should be fired very rude mean old lady More

by Stacciray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Malkowski, Nicole Hottenstein, Mike Graat

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May 20, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

May 09, 2026

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Employee Rating

I had an extremely positive experience getting my flat tire replaced at Russ Darrow Honda thanks to Alicia Love. From start to finish, Alicia was professional, friendly, and genuinely caring. She kept me More

by robertc
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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May 09, 2026

Russ Darrow Honda responded

We’re glad Alicia’s professionalism and genuine care made your tire replacement quick and smooth. Thank you for trusting us with your Honda Passport service. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

May 08, 2026

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Employee Rating

Very friendly staff and they did exactly what I needed to my car in a timely fashion More

by SHERRY123080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Kailah Flores-Malone, Edgardo Acosta

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May 08, 2026

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

April 30, 2026

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Employee Rating

The service that they provided me was outstanding, high quality service. I'm recommending to everybody! More

by Jeffrey Coleman Sr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Kailah Flores-Malone, Edgardo Acosta

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Apr 30, 2026

Russ Darrow Honda responded

We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

April 30, 2026

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Employee Rating

Completely dissatisfied with service. Wheel arch not flush after having it installed. Alicia not supportive and requesting to speak with manager. More

by mcminami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 03, 2026

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

April 30, 2026

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Employee Rating

Friendly speedy service like no other place I've experienced. I have a 2017 Honda and a 2025 Subaru. I'd rather bring my Subaru here because of the excitement service! More

by marvalj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar, Maddie Wojciechowski, Cruz Drahonovsky, Edgardo Acosta

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Apr 30, 2026

Russ Darrow Honda responded

It’s wonderful to hear that our team’s friendly and speedy service stood out to you. We’re honored that you choose us for your Subaru Crosstrek maintenance. We look forward to keeping your Subaru running at its best. George Matthews george.matthews@russdarrow.com

April 29, 2026

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Employee Rating

I always take my vehicles to Russ Darrow for service. They do a great job taking care of them. More

by cloverlaw634
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Zach Gresbach, Cruz Drahonovsky, Kailah Flores-Malone, Edgardo Acosta

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Apr 29, 2026

Russ Darrow Honda responded

It’s wonderful to know you bring your Honda CR-V in for service. We appreciate your loyalty and are glad our team has taken great care of your vehicles. We look forward to keeping your CR-V running smoothly. George Matthews george.matthews@russdarrow.com

April 28, 2026

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Employee Rating

She's so friendly and kind and i felt really listened to She was a pleasure More

by kzvara
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Apr 28, 2026

Russ Darrow Honda responded

We’re delighted Alicia made you feel heard and comfortable during your service. Thank you for trusting us with your Honda. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

April 28, 2026

Dealership Rating
Employee Rating

She's so friendly and kind and i felt really listened to She was a pleasure More

by kzvara
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Apr 28, 2026

Russ Darrow Honda responded

It’s wonderful to hear Alicia’s friendly and attentive approach made you feel truly listened to during your Honda Pilot service. We’re glad she was a pleasure to work with. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

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