Cruz Drahonovsky
Cruz Drahonovsky at Russ Darrow Honda

Cruz Drahonovsky

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
47 Reviews
4.7

47 Reviews

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47 Reviews of Cruz Drahonovsky

May 22, 2026

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Employee Rating

You guys doing good job I hope you guys have a good day see you guys next time More

by Lalakuhtoo
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Service Time
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Recommend Dealer
Yes
May 22, 2026

Russ Darrow Honda responded

It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback. George Matthews george.matthews@russdarrow.com

May 12, 2026

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The scheduling was simple. Cruz was my advisor and he did a fantastic job of explaining what was taking place and what possible items I may need to take care of on my next visi More

by HAWKSPJ3
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Workmanship
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Recommend Dealer
Yes
May 12, 2026

Russ Darrow Honda responded

It’s wonderful to hear scheduling was straightforward. We’ll pass along your praise to Cruz for explaining your Ridgeline’s service and future maintenance needs. Thank you for trusting us with your Honda, and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

May 12, 2026

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I am 100% satisfied with the service I received at Russ Darrow Honda! Cruz in the Service Department, ROCKS! He was very pleasant, quite knowledgeable, personable, and kept me informed of the service progr More

by TALENTSEARCHT0DAY@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

Russ Darrow Honda responded

Thanks for sharing your excellent experience with your Honda CR-V Hybrid service and for calling out Cruz’s outstanding support. We’re delighted the technician’s work boosted your vehicle’s performance. Your recommendation means a lot and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

May 10, 2026

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The service is always good and the staff aren’t trying to push unnecessary things on the customers More

by Phil
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Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, Mike Graat

May 10, 2026

Russ Darrow Honda responded

It’s great to hear that our team keeps service straightforward and only recommends what’s needed for your Honda. Please let us know anytime you need assistance down the road. George Matthews george.matthews@russdarrow.com

May 08, 2026

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Very friendly staff and they did exactly what I needed to my car in a timely fashion More

by SHERRY123080
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Recommend Dealer
Yes
May 08, 2026

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

May 06, 2026

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I went in there for one thing to get a cap put over my lock. They fixed the lock. I was a main concern was about the cap. They couldn’t they didn’t do that so I’m not giving y’all no good rating More

by Big150
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Workmanship
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Service Communication
Recommend Dealer
No
May 10, 2026

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

May 06, 2026

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Very courteous and informative with the information they provide. The answer all the questions that are given to them. Very polite in dealing with the customer. More

by sukitoy
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Recommend Dealer
Yes
May 07, 2026

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

May 05, 2026

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He was great got us in and out got a car was and let us know what to expect next oil change great giy More

by jlewis.ringring
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Russ Darrow Honda responded

What a pleasure to hear Cruz got you in and out, took care of the car wash, and clearly outlined your Honda CR-V’s next oil change. Thank you for the five-star rating. We look forward to your next visit. George Matthews george.matthews@russdarrow.com

May 03, 2026

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Yesterday I was there for oil change and tire rotation, and the service rep Cruz looked into the record and recommended to do the transmission oil flush as well. I agreed and signed a paper when the car wa More

by ALEEEKHAN1980
Service Communication
Recommend Dealer
No
May 07, 2026

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

April 30, 2026

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The service that they provided me was outstanding, high quality service. I'm recommending to everybody! More

by Jeffrey Coleman Sr.
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 30, 2026

Russ Darrow Honda responded

We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

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