You guys doing good job I hope you guys have a good day
see you guys next time
see you guys next time
More
by Lalakuhtoo
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Russ Darrow Honda responded
It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback.
George Matthews
george.matthews@russdarrow.com
The scheduling was simple.
Cruz was my advisor and he did a fantastic job of explaining what was taking place and what possible items I may need to take care of on my next visi
Cruz was my advisor and he did a fantastic job of explaining what was taking place and what possible items I may need to take care of on my next visit.
More
by HAWKSPJ3
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Russ Darrow Honda responded
It’s wonderful to hear scheduling was straightforward. We’ll pass along your praise to Cruz for explaining your Ridgeline’s service and future maintenance needs. Thank you for trusting us with your Honda, and we look forward to your next visit.
George Matthews
george.matthews@russdarrow.com
I am 100% satisfied with the service I received at Russ
Darrow Honda! Cruz in the Service Department, ROCKS! He was very pleasant, quite knowledgeable, personable, and kept me informed of the service progr
Darrow Honda! Cruz in the Service Department, ROCKS! He was very pleasant, quite knowledgeable, personable, and kept me informed of the service progress! He even shared a recommendation I followed through with and that was also a great success!
Re: the vehicle’s performance
Excellent! Hat’s off also to the service tech professional
Overall, I had a wonderful customer experience, and will highly recommend Russ Darrow for service! However, to complete the WCE (wonderful customer experience), you MUST ask for Cruz!!!
Cynthia W
More
by TALENTSEARCHT0DAY@GMAIL.COM
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Russ Darrow Honda responded
Thanks for sharing your excellent experience with your Honda CR-V Hybrid service and for calling out Cruz’s outstanding support. We’re delighted the technician’s work boosted your vehicle’s performance. Your recommendation means a lot and we look forward to your next visit.
George Matthews
george.matthews@russdarrow.com
The service is always good and the staff aren’t trying to
push unnecessary things on the customers
push unnecessary things on the customers
More
by Phil
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2026 -
Russ Darrow Honda responded
It’s great to hear that our team keeps service straightforward and only recommends what’s needed for your Honda. Please let us know anytime you need assistance down the road.
George Matthews
george.matthews@russdarrow.com
Very friendly staff and they did exactly what I needed to
my car in a timely fashion
my car in a timely fashion
More
by SHERRY123080
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2026 -
Russ Darrow Honda responded
Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon.
George Matthews
george.matthews@russdarrow.com
I went in there for one thing to get a cap put over my
lock. They fixed the lock. I was a main concern was about the cap. They couldn’t they didn’t do that so I’m not giving y’all no good rating
lock. They fixed the lock. I was a main concern was about the cap. They couldn’t they didn’t do that so I’m not giving y’all no good rating
More
by Big150
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2026 -
Russ Darrow Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
George Matthews
george.matthews@russdarrow.com
Very courteous and informative with the information they
provide. The answer all the questions that are given to them. Very polite in dealing with the customer.
provide. The answer all the questions that are given to them. Very polite in dealing with the customer.
More
by sukitoy
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2026 -
Russ Darrow Honda responded
Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon!
George Matthews
george.matthews@russdarrow.com
He was great got us in and out got a car was and let us
know what to expect next oil change great giy
know what to expect next oil change great giy
More
by jlewis.ringring
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2026 -
Russ Darrow Honda responded
What a pleasure to hear Cruz got you in and out, took care of the car wash, and clearly outlined your Honda CR-V’s next oil change. Thank you for the five-star rating. We look forward to your next visit.
George Matthews
george.matthews@russdarrow.com
Yesterday I was there for oil change and tire rotation,
and the service rep Cruz looked into the record and recommended to do the transmission oil flush as well. I agreed and signed a paper when the car wa
and the service rep Cruz looked into the record and recommended to do the transmission oil flush as well. I agreed and signed a paper when the car was serviced and done I paid and left thinking that all of the service items were done.
When I got home, I looked into the video from the technician and he suggested that he did not get the tire rotation because he recommended that I should be changing the tires in the next 2 to 3 months.
So Honda charged me for tire rotation, which was not done and the service rep should not charge me for that service. I have been overcharged for something that was not done.
More
by ALEEEKHAN1980
Verified Customer
Verified Customer
May 07, 2026 -
Russ Darrow Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
George Matthews
george.matthews@russdarrow.com
The service that they provided me was outstanding, high
quality service. I'm recommending to everybody!
quality service. I'm recommending to everybody!
More
by Jeffrey Coleman Sr.
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2026 -
Russ Darrow Honda responded
We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again.
George Matthews
george.matthews@russdarrow.com