Angela David

Customer service at the service center is subpar. Was told my recall would take about half a day to complete. Brought my car in at 9:30 for my appt and had to call at 4:45 as I hadn’t received any up Was told my recall would take about half a day to complete. Brought my car in at 9:30 for my appt and had to call at 4:45 as I hadn’t received any updates. My car was still being worked on at that time and would be done around 5:15. I asked if there was an issue as this was 7 hours later and was told by Angela that because I didn’t tell her a time I needed my car back by others were completed before mine. This wasn’t shared when I dropped it off as I hadn’t expected to have my car there all day. You shouldn’t be told it will take half a day when they don’t intend to start working on it until hours later. Not the first issue I’ve had with Russ Darrow service center customer service. Won’t be bringing it back. Will also be the last purchase from Russ Darrow. On another note, Rosen Kia completed recall work on another vehicle recently and the customer service was phenomenal. More

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Very friendly and efficient She was very friendly and treated me and my family with the utmost respect and very knowledgeable about her role treated me and my family with the utmost respect and very knowledgeable about her role More

by Pastorj Verified Customer Verified Customer

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Great service and friendly service coordinator. I will be back soon as someone scrapped my car. See you soon! I will be back soon as someone scrapped my car. See you soon! More

by n Verified Customer Verified Customer

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Check in process was very good. Good communication throughout the service. Had an issue post service but the dealership took care of it of it right away. Good communication throughout the service. Had an issue post service but the dealership took care of it of it right away. More

by KRUEGER.CAREY Verified Customer Verified Customer

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She was extremely nice about the service but I didn’t lthe car that you had for me to get from the car rental place lthe car that you had for me to get from the car rental place More

by johnsoneric218 Verified Customer Verified Customer

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Dakota did an excellent job with the car sale. Angela and Sam are very helpful in the service area as well. Angela and Sam are very helpful in the service area as well. More

by BWQ220 Verified Customer Verified Customer

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Knowledgeable staff, she explained the price breakdowns of everything and let me choose the best options for me of everything and let me choose the best options for me More

by coldfolds Verified Customer Verified Customer

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Always excellent service The service reps are helpful and i can obtain appointments for immediate service, even on weekends i can obtain appointments for immediate service, even on weekends More

by DARC114 Verified Customer Verified Customer

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Angela was very friendly and timely in greeting me as I pulled into the service area. She told me what to expect as far as time and where I could sit in a quiet place (yay) to read while I waited. The reca pulled into the service area. She told me what to expect as far as time and where I could sit in a quiet place (yay) to read while I waited. The recall fix only took about 40 minutes which was impressive. Thank you to the mechanic who did the work! I am very happy with the service at Russ Darrow Honda! More

by hilois25 Verified Customer Verified Customer

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Very nice service! ?? It's a nice place to bring my car and the service is great!!! ?? It's a nice place to bring my car and the service is great!!! More

by MAILREY Verified Customer Verified Customer

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