Jay Malkowski
Jay Malkowski at Russ Darrow Honda

Jay Malkowski

Service Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
156 Reviews

I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.

Dealership Experience

12 yrs, 9 mos

Industry Experience

12 yrs, 9 mos

Languages Spoken

English English

4.6

156 Reviews

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156 Reviews of Jay Malkowski

May 16, 2026

Dealership Rating
Employee Rating

Terrible dealership and terrible employees do better she should be fired very rude mean old lady More

by Stacciray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 20, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

May 08, 2026

Dealership Rating
Employee Rating

Very friendly staff and they did exactly what I needed to my car in a timely fashion More

by SHERRY123080
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 08, 2026

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

May 07, 2026

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The service department is excellent. Their technicians are well trained and experienced. When I have a difficult problem, they solve it. More

by MarkPayette
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Russ Darrow Honda responded

We appreciate you highlighting our service team’s expertise with your Honda Pilot. It’s great to know our technicians can tackle challenging issues and keep you moving. George Matthews george.matthews@russdarrow.com

April 30, 2026

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The service that they provided me was outstanding, high quality service. I'm recommending to everybody! More

by Jeffrey Coleman Sr.
Service Price Transparency
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Recommend Dealer
Yes
Apr 30, 2026

Russ Darrow Honda responded

We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

April 29, 2026

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I always take my vehicles to Russ Darrow for service. They do a great job taking care of them. More

by cloverlaw634
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Russ Darrow Honda responded

It’s wonderful to know you bring your Honda CR-V in for service. We appreciate your loyalty and are glad our team has taken great care of your vehicles. We look forward to keeping your CR-V running smoothly. George Matthews george.matthews@russdarrow.com

March 07, 2026

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Rachel was great as usual, I hope y'all know how valuable she is. Always look forward to working with her. Very professional! More

by davesi98
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Mar 07, 2026

Russ Darrow Honda responded

We are thrilled Rachel continues to deliver professional service on your Honda CR-V. Thank you for acknowledging her dedication. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

February 13, 2026

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Employee Rating

ONEOF YOUR SERVICE PEOPLE TORE MY SEAT UP YOUR MANGER IS TERRIBLE. Fix my seat. More

by Lulajw456
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Rowley Clayborn , Alondra Sandoval

Feb 18, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Lula, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

December 27, 2025

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I have always received great service from Russ Darrow - especially Jay, Rachel and Alondra. Saturday I actually had two cars at RD for service. So double this complement. More

by JLMEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Zach Gresbach , Alondra Sandoval

Jan 09, 2026

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

December 18, 2025

Dealership Rating
Employee Rating

Sam was so nice and extremely helpful. She listened to everything I was saying! I had issues with previous visit and she went above and beyond to understand and get everything right. Jay t More

by Amcbmove
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown , Samantha Trepczyk

Dec 19, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

November 21, 2025

Dealership Rating
Employee Rating

Great service from a great dealer! Jay and his team are second to none. Best Honda service department in Milwaukee! More

by jim.bloedel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez

Nov 21, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

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