Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
230 Reviews

Dealership Experience

8 yrs, 6 mos

Industry Experience

20 yrs, 11 mos

4.6

230 Reviews

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230 Reviews of Jonathan Stein

July 25, 2026

Dealership Rating
Employee Rating

Jon did a great job setting up the service work for our Honda Accord and quickly looked up open recalls that needed to be taken care of while it was in for routine service. Efficient and reliable. Thank More

by AJW20095
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 25, 2026

Russ Darrow Honda responded

It’s great to hear Jonathan took care of your Honda’s routine maintenance and addressed recalls promptly. We appreciate you sharing your feedback and are glad the process was efficient and reliable. George Matthews george.matthews@russdarrow.com

July 22, 2026

Dealership Rating
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Service department is always courteous and professional. All work, including warranty repair done properly and in timeframe specified. More

by Not.Shared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LaQuanda McDonald

Jul 22, 2026

Russ Darrow Honda responded

It’s great to hear our service team has been courteous and professional during your visits. We appreciate your trust in our work on your Honda and meeting the timeframe for your warranty repairs. We look forward to helping you keep your Honda running smoothly on future visits. George Matthews george.matthews@russdarrow.com

July 17, 2026

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Russ Darrow has done a great job with helping me pick a great choice of vehicle to drive. More

by CAYNE_MONEY
Service Price Transparency
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Recommend Dealer
Yes
Jul 17, 2026

Russ Darrow Honda responded

It’s great to hear our team guided you to the perfect Honda Civic. We’re thrilled you found a model that fits your needs. Enjoy the ride and feel free to reach out whenever you need assistance. George Matthews george.matthews@russdarrow.com

July 17, 2026

Dealership Rating
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Maddie made sure that everything I had a concern about was taken care of. There are no more noises coming from under my truck. I’m very happy. More

by LETDELL
Service Price Transparency
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Recommend Dealer
Yes
Jul 17, 2026

Russ Darrow Honda responded

Delighted to know that Maddie addressed your concerns and resolved the noise under your Ridgeline. It’s rewarding to see you’re pleased with how it turned out. We’re here whenever you need us again. George Matthews george.matthews@russdarrow.com

July 17, 2026

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Employee Rating

My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth. More

by LETDELL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 17, 2026

Russ Darrow Honda responded

It’s great to hear our service advisor took care of your Honda Ridgeline and that it’s driving smoothly. Thank you for the five-star rating. Don’t hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

July 08, 2026

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Employee Rating

Was easy to make an appointment and I had great service with The service advisor and the mechanics at Russ Darrow Honda strongly recommend. John Stein was great to work with. More

by andycam7
Service Price Transparency
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Recommend Dealer
Yes
Jul 08, 2026

Russ Darrow Honda responded

Thank you for sharing how simple it was to book your CR-V service and how well our advisor and technicians cared for your vehicle. Jonathan will be pleased to hear your positive feedback. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

July 08, 2026

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Wonderful service - professional, courteous, knowledgeable and quick. I drive a few extra miles to come here because the service is great - everyone goes above and beyond to accommodate the cust More

by LISALASKOWSKI
Service Price Transparency
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Recommend Dealer
Yes
Jul 08, 2026

Russ Darrow Honda responded

We’re grateful that you drive extra miles for our service. Thank you for trusting us with your Honda HR-V. It’s wonderful to know our team’s professionalism, courtesy and speed make a difference. George Matthews george.matthews@russdarrow.com

July 07, 2026

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Consistently excellent communication about completion time, detailed explanation about car issues and recommendations to resolve those issues. Always treated with respect. More

by LLAMA4TWO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Rachel Aguilar, Cruz Drahonovsky , Levi Krause

Jul 07, 2026

Russ Darrow Honda responded

We appreciate you sharing your thoughts about our Honda service. We’re pleased our team kept you informed on completion timing and guided you through each recommendation. It’s great to know you felt respected throughout your visit. George Matthews george.matthews@russdarrow.com

June 24, 2026

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Employee Rating

Service team was very accommodating and helpful. We appreciate their hard work and dedication to get us back on the road safely. More

by DTILLAR1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with our service team’s accommodating and helpful approach. We’re glad to have helped get your Honda Accord back on the road safely and are here if you need anything else. George Matthews george.matthews@russdarrow.com

June 23, 2026

Dealership Rating
Employee Rating

Amazing service that was friendly, attentive and accommodating. Great communication about on going process. Found 2 issues that I had concerns with that another Honda dealership said was nothing. More

by LMJASPERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Russ Darrow Honda responded

We’re pleased to learn our team provided friendly, attentive service and clear communication for your Honda Passport. Our service advisor Jonathan was glad to find and address the issues previously dismissed elsewhere. We appreciate the opportunity to earn your trust. George Matthews george.matthews@russdarrow.com

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