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Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
198 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

20 yrs, 8 mos

4.6

198 Reviews

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198 Reviews of Jonathan Stein

April 30, 2026

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Employee Rating

The service that they provided me was outstanding, high quality service. I'm recommending to everybody! More

by Jeffrey Coleman Sr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

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Apr 30, 2026

Russ Darrow Honda responded

We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

April 30, 2026

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Employee Rating

Friendly speedy service like no other place I've experienced. I have a 2017 Honda and a 2025 Subaru. I'd rather bring my Subaru here because of the excitement service! More

by marvalj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Edgardo Acosta

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Apr 30, 2026

Russ Darrow Honda responded

It’s wonderful to hear that our team’s friendly and speedy service stood out to you. We’re honored that you choose us for your Subaru Crosstrek maintenance. We look forward to keeping your Subaru running at its best. George Matthews george.matthews@russdarrow.com

April 29, 2026

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Employee Rating

I always take my vehicles to Russ Darrow for service. They do a great job taking care of them. More

by cloverlaw634
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski, Zach Gresbach, Cruz Drahonovsky, Alicia Love, Kailah Flores-Malone, Edgardo Acosta

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Apr 29, 2026

Russ Darrow Honda responded

It’s wonderful to know you bring your Honda CR-V in for service. We appreciate your loyalty and are glad our team has taken great care of your vehicles. We look forward to keeping your CR-V running smoothly. George Matthews george.matthews@russdarrow.com

March 21, 2026

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Employee Rating

Maddie and John ar Ed always great. Got me scheduled in and finished the oil change on time. More

by jrmucha1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Mar 21, 2026

Russ Darrow Honda responded

It’s great to hear Maddie coordinated your oil change and completed it right on time for your Honda. Thank you for sharing your 5-star experience. We look forward to assisting you with your next service. George Matthews george.matthews@russdarrow.com

March 21, 2026

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Employee Rating

My service advisor. Jon was very knowledgeable and attentive to my questions. I would highly recommend. More

by ACTION342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Mar 21, 2026

Russ Darrow Honda responded

It’s great to hear our service team was knowledgeable and attentive to your questions about your Honda Ridgeline. Thank you for recommending us. We look forward to supporting your Honda in the future. George Matthews george.matthews@russdarrow.com

March 16, 2026

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Employee Rating

Very fast, courteous service, easy to schedule, fair pricing, informative, calm atmosphere and quick checkout More

by crandall3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 16, 2026

Russ Darrow Honda responded

Thank you for noting how easy scheduling and quick checkout made your visit smooth. We’re pleased our team offered courteous, informative service in a calm setting and maintained fair pricing. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

March 15, 2026

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Employee Rating

Very pleasant experience and amazing customer service. I appreciate the video with the explanation of what was done to my car. THANK YOU More

by annblomquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2026

Russ Darrow Honda responded

Thanks for sharing your experience with our service team. We’re delighted the video overview helped explain the work on your Honda Passport and that Jonathan could support you. Please reach out if you need anything else. George Matthews george.matthews@russdarrow.com

March 15, 2026

Dealership Rating
Employee Rating

It was mediocre some people take there job to serious and doesn't put the customer first suppose to replace head lights but didn't this began to be a night mare More

by Ravonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 19, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

Mar 19, 2026

Russ Darrow Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

March 14, 2026

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Employee Rating

Great service, supportive staff, clean waiting room, on time, easy to schedule lots of options More

by KGJBIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 14, 2026

Russ Darrow Honda responded

It’s wonderful to hear our supportive team and clean waiting area made your visit pleasant. We’re glad scheduling options fit your needs and that we stayed on time. Jonathan will be pleased to know your Honda Pilot experience was so positive. George Matthews george.matthews@russdarrow.com

March 14, 2026

Dealership Rating
Employee Rating

Thank you for incredible service, friendly stuff and huge thanks to John Stein. Loan vehicle was added benefit for service rendered. More

by dimasorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Mar 14, 2026

Russ Darrow Honda responded

We appreciate you choosing us for your Honda CR-V service and for sharing your experience. It’s great to hear our team was friendly and that the loan vehicle added convenience to your visit. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

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