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Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
222 Reviews

Dealership Experience

8 yrs, 4 mos

Industry Experience

20 yrs, 9 mos

4.6

222 Reviews

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222 Reviews of Jonathan Stein

June 24, 2026

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Employee Rating

Service team was very accommodating and helpful. We appreciate their hard work and dedication to get us back on the road safely. More

by DTILLAR1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Jun 24, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with our service team’s accommodating and helpful approach. We’re glad to have helped get your Honda Accord back on the road safely and are here if you need anything else. George Matthews george.matthews@russdarrow.com

June 23, 2026

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Employee Rating

Amazing service that was friendly, attentive and accommodating. Great communication about on going process. Found 2 issues that I had concerns with that another Honda dealership said was nothing. More

by LMJASPERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 23, 2026

Russ Darrow Honda responded

We’re pleased to learn our team provided friendly, attentive service and clear communication for your Honda Passport. Our service advisor Jonathan was glad to find and address the issues previously dismissed elsewhere. We appreciate the opportunity to earn your trust. George Matthews george.matthews@russdarrow.com

June 19, 2026

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I appreciate that video that is sent with the work that was done. The video gives you confidence that the work agreed upon is done. More

by tpatten1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Maddie Wojciechowski

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Jun 19, 2026

Russ Darrow Honda responded

It’s great to hear the video update gave you confidence that the agreed work on your HR-V was completed. Thank you for trusting us with your Honda and sharing your feedback. George Matthews george.matthews@russdarrow.com

June 17, 2026

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Employee Rating

Jon was attentive to my requests and very informative. He was professional, courteous, knowledgeable and efficient. Well Done More

by rjmanders
Recommend Dealer
Yes

Other Employees Tagged: Jon Stein

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Jun 17, 2026

Russ Darrow Honda responded

Reading that Jonathan met your requests with professionalism and efficiency is wonderful. We appreciate the chance to service your Honda Pilot and are glad he provided clear, informative support. Thank you for the kind words. George Matthews george.matthews@russdarrow.com

June 16, 2026

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Employee Rating

Excellent service as usual. The video is super helpful. Great staff and fast service at a reasonable price. What more could you ask for? More

by THERABISHAWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown, Cruz Drahonovsky

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Jun 16, 2026

Russ Darrow Honda responded

It’s wonderful to know the service video and our team made your CR-V visit both efficient and informative. Thank you for highlighting our fast work and fair pricing. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

June 14, 2026

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Employee Rating

Very very good customer service. . very nice efficient and knowledgeable will highly recommend for service thank you Rachel More

by DERRICK.TAYLOR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Maddie Wojciechowski

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Jun 14, 2026

Russ Darrow Honda responded

We’re delighted your Honda Odyssey service was smooth and efficient. Rachel and our team appreciated the opportunity to assist you and share their expertise. Thank you for recommending us for service. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Employee Rating

Jon and everyone in the service department is amazing. Highly recommend them to everyone I know! More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Rachel Aguilar, Maddie Wojciechowski, Alicia Love, Angela David

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Jun 11, 2026

Russ Darrow Honda responded

Thank you for recommending our service department. We’re thrilled to know the maintenance on your Honda CR-V Hybrid met your expectations. It’s been a pleasure assisting you and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 07, 2026

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Employee Rating

I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Aleiah Brown, Maddie Wojciechowski, Cruz Drahonovsky, Alicia Love, Kailah Flores-Malone, Edgardo Acosta, Angela David

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Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 04, 2026

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Employee Rating

Friendly and knowledgeable staff that explained things well and diagnosed my issue. My only concern is the price of the spark plug repair. More

by jameslarson482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 04, 2026

Russ Darrow Honda responded

We appreciate your kind words about our team’s expertise and clear explanations. We understand your concern about spark plug repair pricing and invite you to connect with Jonathan to review the estimate and address any questions. Thank you for trusting us with your Honda. George Matthews george.matthews@russdarrow.com

June 04, 2026

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Employee Rating

Edwardo was great on the phone and in person. Service was good with prompt communication. More

by Sameer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Edgardo Acosta

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Jun 04, 2026

Russ Darrow Honda responded

Thank you for the five-star review. We’re glad our team provided clear updates and smooth service for your Honda Accord. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

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