Aleiah Brown

After this lease is up, I am done with Russ Darrow. there service department has gone downhill and no one there cares. Had to bring my car in to get fixed. First time, car sat there all day, just to be there service department has gone downhill and no one there cares. Had to bring my car in to get fixed. First time, car sat there all day, just to be told 9 hours later that it will need to come back because the part was defective. That first time, the mechanic screwed up the rubber on my window and scratched my guard. Told Aleieh about it, acted like it didnt matter. My window is slightly fixed. It still rubs against the door and my window rubber is stretched from not putting it in correctly the first time. The car is a2026 and the mechanic gave zero xxxxs about caring for it while working on it and putting it together. Grease was all over the steering wheel. The service here sucks and I will gladly drive to West Bend dealership until my lease is up. Been with Russ Darrow since2013 and never again!!! More

by danidee87 Verified Customer Verified Customer

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I feel important and seen when I come here for my appointments . There hasn't been one staff person that disappointed me wve e and they work so hard to make sure everything is taken care of appointments . There hasn't been one staff person that disappointed me wve e and they work so hard to make sure everything is taken care of More

by TLEFLORE2018 Verified Customer Verified Customer

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Professional and courteous customer service with clear communication. Thank you for making my visit quick and easy. communication. Thank you for making my visit quick and easy. More

by collett73 Verified Customer Verified Customer

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I have been a customer of Russ Darrow for several years, and I have always been very satisfied with my experience, both with sales and service staff. and I have always been very satisfied with my experience, both with sales and service staff. More

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The text video of my car up on the rack explaining things is next level CS IMO is next level CS IMO More

by CHUETTNER Verified Customer Verified Customer

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My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth. Ridgeline was working properly and I must admit, it’s driving smooth. More

by LETDELL Verified Customer Verified Customer

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Easy to make an appointment. Efficient on arrival, with friendly, welcoming staff. They walked through what would be included in the scheduled maintenance, and provided an esti Efficient on arrival, with friendly, welcoming staff. They walked through what would be included in the scheduled maintenance, and provided an estimated price. Informed me when the service was complete and provided a video review with step by step actions taken. I took advantage of the free shuttle home, so shuttle picked me up for return and pick up of my car. Check out for the price quoted for the service, was easy. I have been using Honda Services for over 20 years in 3 other states, having just moved to the Milwaukee suburbs I am very happy to have had the Best Service Experience! More

by falkirklass Verified Customer Verified Customer

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She was short. Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. Seemed irritated with my questions. Wasn’t listening when I explained previous issue with mechanical not clearing code that I already had serviced. She was dismissive when I was asking about the codes because I need to figure out priorities as I couldn’t do all of the codes. She kept giving these smirks as if I was waiting her time. I wouldn’t want her to service me again. She found her self trying to apologize, and stated it had been a long day. Sorry if don’t feel like doing your job, pass me on to another team member. I will have to say, this is the first time ver experiencing this. Everyone else I have come across had done tremendous job. This is why I go out of my way to come to that location. More

by Jordan Verified Customer Verified Customer

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We got our first oil change done after purchasing our vehicle. Scheduling was easy and efficient. Service tech was friendly. Work done quickly enough. vehicle. Scheduling was easy and efficient. Service tech was friendly. Work done quickly enough. More

by Lmkean Verified Customer Verified Customer

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The wait was longer than expected and your prices are very challenging in this economy. But Aleiah did a fantastic job with me and I appreciate it. very challenging in this economy. But Aleiah did a fantastic job with me and I appreciate it. More

by JBUTRIN Verified Customer Verified Customer

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