Very accommodating, friendly, and efficient Excellent
service, honest communication, fast repairs, and my Honda runs perfectly.
service, honest communication, fast repairs, and my Honda runs perfectly.
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by Yangchue27
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
May 30, 2026 -
Russ Darrow Honda responded
Aleiah is thrilled to hear you found our service accommodating, friendly, and efficient. We’re glad our honest communication and fast repairs have your Honda Civic running perfectly. Thank you for the five-star review!
George Matthews
george.matthews@russdarrow.com
Awesome everything.
Personable and caring Accommodating when needed. Explains things so we understand. Wow!!! 5/5 I have never felt like i was alone when dealing with r
Personable and caring Accommodating when needed. Explains things so we understand. Wow!!! 5/5 I have never felt like i was alone when dealing with repairs. Your staff is caring and remembers us from previous times there. Keep up the good work. We will always be back
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by Michele.buehler63
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Russ Darrow Honda responded
Thank you for entrusting us with your Honda Accord service. We’re glad our team’s caring approach and clear explanations made you feel supported. It’s wonderful to know our staff remembers you, and we look forward to assisting you again.
George Matthews
george.matthews@russdarrow.com
Very helpful, friendly, fast service in a clean beautiful
facility! Many thanks! I've had Aleiah as a service rep before. She's always knowledgeable and very nice.
facility! Many thanks! I've had Aleiah as a service rep before. She's always knowledgeable and very nice.
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by LMARKOVICH4
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
May 29, 2026 -
Russ Darrow Honda responded
It’s wonderful to hear you found our facility welcoming and experienced fast, friendly service. Aleiah appreciates your kind words about her knowledge and warmth. Thank you for trusting us with your Honda.
George Matthews
george.matthews@russdarrow.com
Quick, easy and generally reasonably priced Everyone is
friendly. The video made of my repair was well done with the mechanic showing all parts and work performed. This is important and was done well
friendly. The video made of my repair was well done with the mechanic showing all parts and work performed. This is important and was done well
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by 4Runner
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Jun 01, 2026 -
Russ Darrow Honda responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
George Matthews
george.matthews@russdarrow.com
May 29, 2026 -
4Runner responded
The biggest difference between this dealership and many others is not only the price and work performed (decent price and great work & service) but is also seeing the video. The mechanic did a great job showing the parts, wear, and the reasons for repair
Very polite and helpful.
Didn't have to wait long for first oil change on my new car.
Didn't have to wait long for first oil change on my new car.
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by NAOMIS345
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Russ Darrow Honda responded
It’s great to hear our team treated you courteously and completed your Honda HR-V’s first oil service promptly. Aleiah and our staff appreciate you choosing us for your service visit.
George Matthews
george.matthews@russdarrow.com
You guys doing good job I hope you guys have a good day
see you guys next time
see you guys next time
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by Lalakuhtoo
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Russ Darrow Honda responded
It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback.
George Matthews
george.matthews@russdarrow.com
The service was Ok.
But I did not get the video until I was already on my way back driving
But I did not get the video until I was already on my way back driving
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by dayanjimenez
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
May 20, 2026 -
Russ Darrow Honda responded
Thank you, Dayan! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Russ Darrow Honda.
George Matthews
george.matthews@russdarrow.com
Everything went well.
My service advisor was very kind and professional. Really like the video.She sent me showing the car being serviced and I also received a text when th
My service advisor was very kind and professional. Really like the video.She sent me showing the car being serviced and I also received a text when the car was ready.Thank you honda
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by LOCKRUBY62
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2026 -
Russ Darrow Honda responded
It’s great to hear everything went smoothly. Aleiah’s video walkthrough and text notifications kept you informed while your Honda CR-V was serviced. We look forward to helping you again soon.
George Matthews
george.matthews@russdarrow.com
Couple of things that stood out.
I have a CX50 not a CX5. My vehicles color is red not black. Otherwise the job they did was good.
I have a CX50 not a CX5. My vehicles color is red not black. Otherwise the job they did was good.
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by rahnsnluv
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
May 17, 2026 -
Russ Darrow Honda responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
George Matthews
george.matthews@russdarrow.com
The dealership was great.
The service department at Russ Darrow at the Automall was the worst.
The service department at Russ Darrow at the Automall was the worst.
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by tgloudtiger
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
May 17, 2026 -
Russ Darrow Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
George Matthews
george.matthews@russdarrow.com
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