She was nice and quick and respectful got me in and out
the door with an oil change and told me if anything else was wrong with my accord.
the door with an oil change and told me if anything else was wrong with my accord.
More
by ETHANS414
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Apr 28, 2026 -
Russ Darrow Honda responded
Thank you for the five-star rating. We’re glad Aleiah provided quick and respectful service during your Honda Accord oil change and ensured everything looked good. We look forward to assisting you again.
George Matthews
george.matthews@russdarrow.com
This dealership was spot on.
We got in, got oil change done and got out. It was perfect
We got in, got oil change done and got out. It was perfect
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by Gmays
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Russ Darrow Honda responded
It’s great to know the oil change on your Honda was handled so quickly. Thank you for sharing your perfect experience. Please reach out whenever you need maintenance.
George Matthews
george.matthews@russdarrow.com
Check engine light just came back on.
I question if the work on the engine was done. Rattle still coming from the bottom of the car because a different tech finished the job as the first
I question if the work on the engine was done. Rattle still coming from the bottom of the car because a different tech finished the job as the first one was sick. Job not completed
More
by DAPETERS
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Apr 24, 2026 -
Russ Darrow Honda responded
We're sorry that you didn't have a completely satisfying visit. Please feel free to reach out to us directly to discuss. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
George Matthews
george.matthews@russdarrow.com
Excellent service, friendly and helpful, love the video,
it’s nice to see and hear what has been worked on
it’s nice to see and hear what has been worked on
More
by linmdetra
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2026 -
Russ Darrow Honda responded
Thank you for sharing your experience with the Honda Civic service and our video updates. Aleiah is pleased that the team was friendly and helpful throughout your visit. Please reach out if there’s anything else you need.
George Matthews
george.matthews@russdarrow.com
Great in service, reasonable time for repairs.
My one car n for oil change was a little long
My one car n for oil change was a little long
More
by ALANDLORDS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adriana Perez
Mar 25, 2026 -
Russ Darrow Honda responded
Alan, thank you! Aleiah, Adrainna, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda.
George Matthews
george.matthews@russdarrow.com
It was good service.
It took 30 min longer than I thought though. It was supposed to take one hour, it took 1.5 hours
It took 30 min longer than I thought though. It was supposed to take one hour, it took 1.5 hours
More
by CATHERINESEIBERT0525
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2026 -
Russ Darrow Honda responded
Thank you for choosing Russ Darrow Honda, Catherine. We look forward to having you as one of our valued customers for many more years to come!
George Matthews
george.matthews@russdarrow.com
I am extremely frustrated with how this situation has
been handled.
During my last visit, I was charged for an oil change that I now have serious reason to believe was never actually performed. When I r
been handled.
During my last visit, I was charged for an oil change that I now have serious reason to believe was never actually performed. When I raised this concern, your team acknowledged it, told me it would be investigated, and promised a follow-up. That follow-up never happened.
Being ignored after such a serious issue is completely unacceptable.
I have now driven approximately 4,000 miles under the assumption that my oil had been changed. If it was not, this represents a major failure on your part that could have caused significant and potentially irreversible engine damage due to negligence.
At this point, I have completely lost trust in your company. I will not return for any future service unless this matter is properly addressed.
I expect:
A clear explanation of what happened
Confirmation of whether the service was actually performed
Accountability for the lack of follow-up
More
by osama_elkhider
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2026 -
Russ Darrow Honda responded
Osama, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
George Matthews
george.matthews@russdarrow.com
$300 for labor for less than an
Hour of work is absurd.
They did great work, but I will definitely seek another place to work on my car.
They did great work, but I will definitely seek another place to work on my car.
More
by K4
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2026 -
Russ Darrow Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
George Matthews
george.matthews@russdarrow.com
Very Quick service The timely fashion of how quickly an
advisor came to the vehicle and the prompt timing of when the vehicle would be ready
advisor came to the vehicle and the prompt timing of when the vehicle would be ready
More
by raymcmillian
Verified Customer
Verified Customer
Other Employees Tagged:
Aleiah Brown
Mar 15, 2026 -
Russ Darrow Honda responded
Thank you for noting how swiftly our advisor attended to your Honda Odyssey. We’re glad the efficient turnaround met your expectations. Aleiah appreciates your feedback and looks forward to assisting you again.
George Matthews
george.matthews@russdarrow.com
No soft drinks, limited tea/coffee options and only a few
snack options behind counter. Could easily be much better
snack options behind counter. Could easily be much better
More
by SKLEINY24
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2026 -
Russ Darrow Honda responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
George Matthews
george.matthews@russdarrow.com
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