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Aleiah Brown
Aleiah Brown at Russ Darrow Honda

Aleiah Brown | Page 3

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

4.5
145 Reviews
4.5

145 Reviews

Write a Review

145 Reviews of Aleiah Brown

May 19, 2026

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Employee Rating

The service was Ok. But I did not get the video until I was already on my way back driving More

by dayanjimenez
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 20, 2026

Russ Darrow Honda responded

Thank you, Dayan! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

May 19, 2026

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Everything went well. My service advisor was very kind and professional. Really like the video.She sent me showing the car being serviced and I also received a text when th More

by LOCKRUBY62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 19, 2026

Russ Darrow Honda responded

It’s great to hear everything went smoothly. Aleiah’s video walkthrough and text notifications kept you informed while your Honda CR-V was serviced. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

May 15, 2026

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Couple of things that stood out. I have a CX50 not a CX5. My vehicles color is red not black. Otherwise the job they did was good. More

by rahnsnluv
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 17, 2026

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

May 14, 2026

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The dealership was great. The service department at Russ Darrow at the Automall was the worst. More

by tgloudtiger
Recommend Dealer
No

Other Employees Tagged: Aleiah Brown

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May 17, 2026

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

May 14, 2026

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not to long of the wait was great . the video was on point appreciate it while waiting.a car wash was offer i really needed that ,it had a nice shine to it .Thanks Russ Darrow you're the More

by jonesandjones18
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 14, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with your Honda Civic service. We’re glad the wait was brief and that the video and complimentary car wash added value. Aleiah appreciates knowing our commitment to care shone through. George Matthews george.matthews@russdarrow.com

May 14, 2026

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All went well except my car was not washed after the work was done...not sure why as I was asked if I wanted a wash. Other than that everything great! Appreciate the video updates. More

by peggyweaver007
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 14, 2026

Russ Darrow Honda responded

Peggy, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't live up to expectations. Thank you for bringing it to our attention. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 12, 2026

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Aleiah Brown made the whole service experience very pleasant. She was knowledgeable and explained every service detail very well. More

by KASINK55
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 13, 2026

Russ Darrow Honda responded

We’re delighted Aleiah made your Honda Pilot service visit so pleasant and clearly explained each detail. Thank you for sharing your experience. George Matthews george.matthews@russdarrow.com

May 12, 2026

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They repaired the defect parts and also did a test drive before handling the vehicle to the owner. Overall, I am satisfied with the customer service. More

by SBDARJUN12
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 12, 2026

Russ Darrow Honda responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! George Matthews george.matthews@russdarrow.com

May 10, 2026

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one of my wheel rims were completely curb rashed by one of the techs, you tell me how I should feel More

by solphrom2
Recommend Dealer
No

Other Employees Tagged: Aleiah Brown

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May 13, 2026

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

May 09, 2026

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Employee Rating

She had great customer service, she took her time discovered I needed rear differential fluid .. made sure I was caught up on all my maintenance .. More

by BOBBYHOLMES76
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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May 11, 2026

Russ Darrow Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! George Matthews george.matthews@russdarrow.com

May 09, 2026

BOBBYHOLMES76 responded

She had great customer service, she took her time discovered I needed rear differential fluid .. made sure I was caught up on all my maintenance ..

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