Edgardo Acosta
Edgardo Acosta at Russ Darrow Honda

Edgardo Acosta

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
41 Reviews
4.9

41 Reviews

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41 Reviews of Edgardo Acosta

June 28, 2026

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Employee Rating

Ed was great. So far my car is running great. I hope it keeps it up. More

by Xxlharley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2026

Russ Darrow Honda responded

Thank you for the five-star review. We’re glad Edgardo took such good care of your Honda CR-V and that it’s running smoothly. Let us know if there’s anything else we can help you with. George Matthews george.matthews@russdarrow.com

June 24, 2026

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Ed is truly awesome at customer service! He explained everything clearly to me, was friendly, answered all my questions and went out of his way to make sure I had a good experience! More

by markandchristinatoth
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 24, 2026

Russ Darrow Honda responded

Thank you for choosing us for your Honda CR-V service and sharing your kind feedback. Edgardo will be delighted to hear that his clear explanations, friendly manner, and attentiveness made your visit so positive. George Matthews george.matthews@russdarrow.com

June 19, 2026

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Employee Rating

He was very kind, great customer service and also explained what services are available and will be done when I come back. More

by smith.l.amanda06
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 19, 2026

Russ Darrow Honda responded

Thank you for sharing your positive review. Edgardo is pleased he could clarify the services available for your Buick Enclave. We look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 18, 2026

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Employee Rating

Ed was very helpful. He took care of me and straightened out my situation. I hope my CR-V continues to not give me issues. More

by Xxlharley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Russ Darrow Honda responded

Thank you for highlighting how Edgardo assisted with your Honda CR-V service. We’re pleased he resolved your concerns and provided attentive support. We hope your CR-V remains trouble-free and look forward to helping you again. George Matthews george.matthews@russdarrow.com

June 17, 2026

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Employee Rating

Has the best service & service friendly I can always get in at the time I want More

by hazeleyescms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Russ Darrow Honda responded

It’s great to know you find our service team friendly and convenient. We’re happy to hear you can schedule your appointments when it works best for you. Thank you for trusting us with your Honda. George Matthews george.matthews@russdarrow.com

June 16, 2026

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Employee Rating

Great customer service. Awesome and direct communication during the whole process. Friendly and enthusiastic. I appreciate the service More

by Shahid_w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2026

Russ Darrow Honda responded

It’s great to hear our team provided direct communication and enthusiastic service for your Honda Odyssey. Edgardo was glad to make the process friendly and smooth. Thank you for sharing your feedback. George Matthews george.matthews@russdarrow.com

June 11, 2026

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Employee Rating

It was my first time going through the process and Ed was extremely helpful. He initiated conversation and helped me gain confidence in the process. He offered a car wash and didn't push on upselling after I More

by ANNE.N.KENNY
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 11, 2026

Russ Darrow Honda responded

We’re delighted Edgardo guided you through your first service visit and helped you feel confident with the process. We’re glad the car wash added extra convenience and that he respected your situation without any pressure. Thank you for trusting us with your Honda Pilot. George Matthews george.matthews@russdarrow.com

June 07, 2026

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Employee Rating

I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 05, 2026

Dealership Rating
Employee Rating

Ed was great! Love Ed! Mechanic gave my car back with the headlight trim popped out and hood latch switch unplugged which caused keyless entry not to work. Hood la More

by MARK97564
Recommend Dealer
No

Other Employees Tagged: Edgardo Acosta

Jun 12, 2026

Russ Darrow Honda responded

Mark, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

June 05, 2026

Dealership Rating
Employee Rating

Ed was great! Love Ed! Mechanic gave my car back with the headlight trim popped out and hood latch switch unplugged which caused keyless entry not to work. Hood la More

by MARK97564
Recommend Dealer
No

Other Employees Tagged: Edgardo Acosta

Jun 12, 2026

Russ Darrow Honda responded

Mark, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns. Please reach out to us at your convenience. Thank you. George Matthews george.matthews@russdarrow.com

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