Edgardo Acosta
Edgardo Acosta at Russ Darrow Honda

Edgardo Acosta

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
46 Reviews
4.8

46 Reviews

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46 Reviews of Edgardo Acosta

August 04, 2026

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Employee Rating

Dropping off our car for service was a seamless experience. Our service advisor listened to our concerns and made sure that they were addressed. We were kept informed of wh a t was needed and giv More

by djkeller123
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Aug 04, 2026

Russ Darrow Honda responded

Hearing that the drop-off process felt seamless and that you felt well informed means a lot to our service department. Our team is pleased we could address your concerns and present options during the service on your Honda CR-V. We appreciate your recommendation. George Matthews george.matthews@russdarrow.com

July 17, 2026

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Maddie made sure that everything I had a concern about was taken care of. There are no more noises coming from under my truck. I’m very happy. More

by LETDELL
Service Price Transparency
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Recommend Dealer
Yes
Jul 17, 2026

Russ Darrow Honda responded

Delighted to know that Maddie addressed your concerns and resolved the noise under your Ridgeline. It’s rewarding to see you’re pleased with how it turned out. We’re here whenever you need us again. George Matthews george.matthews@russdarrow.com

July 17, 2026

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My service advisor was great Jon made sure that my Ridgeline was working properly and I must admit, it’s driving smooth. More

by LETDELL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 17, 2026

Russ Darrow Honda responded

It’s great to hear our service advisor took care of your Honda Ridgeline and that it’s driving smoothly. Thank you for the five-star rating. Don’t hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

July 11, 2026

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Car was due for an oil change. Decided to replace tires. General knowledge of sales rep on tires was minimal. Parts person has 0 personality and as little info on tires. Once I did More

by chris.youngcsd
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mark Alvarez , Kailah Flores-Malone

Jul 12, 2026

Russ Darrow Honda responded

Thank you for bringing this to our attention, Chris, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

July 06, 2026

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Best service experience I ever had at a dealer. My service adviser Ed was fantastic, thorough and extremely knowledgeable. More

by Opa2jackson
Service Price Transparency
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Recommend Dealer
Yes
Jul 06, 2026

Russ Darrow Honda responded

Thank you for sharing these kind words. We’re delighted that Edgardo’s thorough expertise made your Honda Accord service so outstanding. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

June 28, 2026

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Ed was great. So far my car is running great. I hope it keeps it up. More

by Xxlharley1
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Recommend Dealer
Yes
Jun 28, 2026

Russ Darrow Honda responded

Thank you for the five-star review. We’re glad Edgardo took such good care of your Honda CR-V and that it’s running smoothly. Let us know if there’s anything else we can help you with. George Matthews george.matthews@russdarrow.com

June 24, 2026

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Ed is truly awesome at customer service! He explained everything clearly to me, was friendly, answered all my questions and went out of his way to make sure I had a good experience! More

by markandchristinatoth
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 24, 2026

Russ Darrow Honda responded

Thank you for choosing us for your Honda CR-V service and sharing your kind feedback. Edgardo will be delighted to hear that his clear explanations, friendly manner, and attentiveness made your visit so positive. George Matthews george.matthews@russdarrow.com

June 19, 2026

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Employee Rating

He was very kind, great customer service and also explained what services are available and will be done when I come back. More

by smith.l.amanda06
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 19, 2026

Russ Darrow Honda responded

Thank you for sharing your positive review. Edgardo is pleased he could clarify the services available for your Buick Enclave. We look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 18, 2026

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Employee Rating

Ed was very helpful. He took care of me and straightened out my situation. I hope my CR-V continues to not give me issues. More

by Xxlharley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Russ Darrow Honda responded

Thank you for highlighting how Edgardo assisted with your Honda CR-V service. We’re pleased he resolved your concerns and provided attentive support. We hope your CR-V remains trouble-free and look forward to helping you again. George Matthews george.matthews@russdarrow.com

June 17, 2026

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Employee Rating

Has the best service & service friendly I can always get in at the time I want More

by hazeleyescms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Russ Darrow Honda responded

It’s great to know you find our service team friendly and convenient. We’re happy to hear you can schedule your appointments when it works best for you. Thank you for trusting us with your Honda. George Matthews george.matthews@russdarrow.com

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