Zach Gresbach
Zach Gresbach at Russ Darrow Honda

Zach Gresbach

Parts Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
107 Reviews

Dealership Experience

6 yrs, 1 mo

Industry Experience

14 yrs, 4 mos

Languages Spoken

English English

4.8

107 Reviews

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107 Reviews of Zach Gresbach

May 16, 2026

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Employee Rating

Service was performed within my time expectations. The car ran better after than before. In my haste to leave and get to work, I discovered that I’d left my phone in the waiting room. I called a More

by D92750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Maddie Wojciechowski , Alyssa Killian

May 16, 2026

Russ Darrow Honda responded

We’re glad your service appointment fit your schedule and that your CR-V is running better. It’s great to hear our team kept your phone safe until you returned. Rachel, Maddie, and Zach appreciate your feedback and look forward to helping with your next Honda service. Thanks for the five stars! George Matthews george.matthews@russdarrow.com

May 08, 2026

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Employee Rating

My experience was very great the representative was very cool and was very professional and he takes time and explain all the work that needs to done to my car.he also me and keep me up-to-date on the proce More

by nevillekay622
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

May 08, 2026

Russ Darrow Honda responded

It’s great to hear that Zach explained each step of the service on your Honda Passport and kept you informed throughout. Thank you for sharing your positive experience and trusting us with your vehicle. George Matthews george.matthews@russdarrow.com

May 08, 2026

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Work well done, thanks. Both vehicles serviced there for years. Timely and as promised. Two thumbs up More

by Jmslms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Edgardo Acosta

May 08, 2026

Russ Darrow Honda responded

It’s wonderful to know our team has provided timely, reliable service for your Honda Odyssey and your other vehicle over the years. We’re glad each visit lived up to its promise. Thank you for your continued trust. George Matthews george.matthews@russdarrow.com

May 07, 2026

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I hit a large object and blew out my tire that I had just purchased from another dealer. After I received no response from them I called Russ Darrow to get it repaired. Rachel called, explained the situation More

by milwpacker
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

May 07, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with your Honda Accord Hybrid. We’re glad Rachel was able to secure warranty coverage and get you back on the road without the extra trip. We look forward to helping you again in the future. George Matthews george.matthews@russdarrow.com

May 05, 2026

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Employee Rating

Excellent customer service! ! The asst service manager Jon is extremely knowledgeable and helpful!! Mike D the mechanic is an excellent mechanic! More

by BREWCITY_RN
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

May 05, 2026

Russ Darrow Honda responded

We’re thrilled to hear the exceptional support you received on your Honda Pilot. It’s great that Zach, our assistant service manager, and our technician took such knowledgeable and helpful care of your vehicle. We appreciate your feedback and look forward to serving you again. George Matthews george.matthews@russdarrow.com

May 01, 2026

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Great work . Explain everything before service, friendly , did good job , excellent I love it . Thank More

by YUSAFALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Russ Darrow Honda responded

We’re glad Zach and the team explained everything clearly before working on your Honda and that you appreciated our friendly, thorough service. Thank you for your kind words; we look forward to helping you again. George Matthews george.matthews@russdarrow.com

April 29, 2026

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Employee Rating

Great customer service Great customer service. Completed job expeditiously. I recommend this location to everyone for great customer service and great work More

by FRANCJROGERS
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Apr 29, 2026

Russ Darrow Honda responded

Thank you for highlighting our customer service and quick turnaround on your Honda Pilot. Zach is grateful for your recommendation and looks forward to helping you again. George Matthews george.matthews@russdarrow.com

April 29, 2026

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I always take my vehicles to Russ Darrow for service. They do a great job taking care of them. More

by cloverlaw634
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Russ Darrow Honda responded

It’s wonderful to know you bring your Honda CR-V in for service. We appreciate your loyalty and are glad our team has taken great care of your vehicles. We look forward to keeping your CR-V running smoothly. George Matthews george.matthews@russdarrow.com

March 31, 2026

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Did a great job taking my car in and getting the work done on a very timely basis. More

by dwartinbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

Mar 31, 2026

Russ Darrow Honda responded

We’re glad to hear we handled service on your Honda so promptly. Thank you for sharing your positive experience with us. We look forward to caring for your vehicle again. George Matthews george.matthews@russdarrow.com

March 31, 2026

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Employee Rating

Maddie, my service rep is excellent the technicians? Maddie, my service rep is excellent. The Honda technicians are questionable. More

by natalieeasterallen
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Mar 31, 2026

Russ Darrow Honda responded

Thank you, Natalie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Maddie met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

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